Customer Satisfaction

Apple AirPods Set Record 98% Customer Satisfaction Rating

According to a recent survey conducted by market research firm Creative Strategies, Apple AirPods set a record 98 percent customer satisfaction rating. The survey polled 942 people to find 82 percent of AirPods owners "very satisfied" with their purchase, while another 16 percent responded as "satisfied." The collective 98 percent satisfaction rating is the highest...

Apple Music Tops J.D. Power’s First Streaming Music Satisfaction Study

According to J.D. Power's first ever streaming music satisfaction study published on Wednesday, Apple Music is rated the top streaming music service when it comes to customers satisfaction. The research data shows that 35 percent of polled Apple Music subscribers were "strongly committed" to the service, while Spotify and Google Play Music were tied for...

Apple Watch Earns Customer Satisfaction Level of 97% [Survey]

A new Apple Watch customer satisfaction survey carried out by Wristly and Techpinions has returned a customer satisfaction level of 97% for Apple’s first generation wearable. The report notes that those who owned the watch since April had the highest overall satisfaction rating, suggesting those who owned the Apple Watch the longest seemed to become more satisfied over time. Furthermore, “non-techies”...

Apple Stands #1 in American PC Customer Satisfaction Index 2014

According to the American Customer Satisfaction Index's (ACSI) 2014 PC consumer satisfaction ratings, Apple has secured the top spot for 11th consecutive year, AppleInsider is reporting. Apple's aggregate score of 84 was enough to maintain a two-point lead over a group of smaller companies including Samsung, Lenovo, and Asus, which combined to score 82 points. Texas-based...