Customer Service

Apple is set to release a new feature called Business Chat in a direct bid to compete with customer service messaging platforms like Facebook Messenger and Twitter’s DM support. The feature recently appeared on Apple's developer website next to a short description of the product, and Apple says it will discuss it in more detail...

On his first day as the chief executive officer of Rogers Communications, Joe Natale made it clear he will make customer service his top priority. Natale has been silent being named by the board in October to lead the company, bound by the terms of a non-compete agreement with Telus, where he was formerly CEO....

On his first day as the chief executive officer of Rogers Communications, Joe Natale made it clear he will make customer service his top priority. Natale has been silent being named by the board in October to lead the company, bound by the terms of a non-compete agreement with Telus, where he was formerly CEO....

Today, Rogers Communications launched a new tool in New Brunswick called Rogers EnRoute which allows customers to track their technician's arrival on their phone. Customers can easy locate and be notified of their technician's arrival for an installation or even for a service call. In a statement, Rogers Chief Customer Officer Deepak Khandelwal said: "No one...

Today, Telus announced a new platform called “Expect More,” which is inviting Canadians to expect more out of their telcos. The Canadian carrier is looking to set themselves apart from the competition. “Our belief is simple: when we expect more from ourselves, our customers can expect more from us.” The company says the new platform...

Rogers Communications has unveiled a new rebranding strategy that on the surface includes a refined logo (seen above) and a new colour scheme, but it is fundamentally focused at serving their customers. Dale Hooper, the chief brand officer at Rogers, says that this is the company’s most significant rebranding in almost 14 years. The new...

TD Bank has today become the first major bank in Canada to introduce customer service through SMS via “TDHELP”. Wendy Arnott, TD Bank Group’s head of Digital Marketing and Social Media, said that they are excited to be able to make banking easier through the convenience of texting, "a medium our customers are using in increasing numbers”. "Whether...

Wireless carriers in Canada are constantly competing for your business, however, it has little to do with offering you the best or lowest prices. Instead, the big three Canadian carriers are focused on improving areas like customer service and network quality and reliability. Improving customer service has certainly worked for Telus, which attracted 113,000 new subscribers...