Customer Service

Rogers Launches EnRoute Technician Tracking Service in New Brunswick

Today, Rogers Communications launched a new tool in New Brunswick called Rogers EnRoute which allows customers to track their technician's arrival on their phone. Customers can easy locate and be notified of their technician's arrival for an installation or even for a service call. In a statement, Rogers Chief Customer Officer Deepak Khandelwal said: "No one...

TD Bank Starts Offering Customer Service via SMS in Canada

TD Bank has today become the first major bank in Canada to introduce customer service through SMS via “TDHELP”. Wendy Arnott, TD Bank Group’s head of Digital Marketing and Social Media, said that they are excited to be able to make banking easier through the convenience of texting, "a medium our customers are using in increasing numbers”. "Whether...