Customer Support

Shaw Communications Offering Buyout Program to 6,500 Employees

Shaw Communications is offering buyouts to approximately half of its work force in the midst of a "total business transformation." The move is aimed at reducing operating costs as more subscribers go online for customer support. On Tuesday, the Calgary-based company confirmed that it has offered voluntary severance packages to 6,500 non-unionized employees of both...

WhatsApp to Offer Verified Accounts to Businesses for Customer Support

In an FAQ published on its website, WhatsApp has revealed how businesses will be able to communicate with users via verified accounts. Similar to Facebook and Twitter, verified WhatsApp business accounts will be displayed with a green tick badge next to them, although the company has not yet specified what kind of checks it’s carrying out to verify businesses....

Customer Support Reps Can Now Respond to App Store Reviews

Apple has recently added a new Customer Support role to iTunes Connect, which offers developers the ability to give their representatives permission to respond to customer reviews on the App Store. While app developers themselves have been able to respond to App Store reviews since earlier this year, the new feature allows other team members to do the...

Users Furious Over Jawbone’s Poor Customer Support

A number of Jawbone customers are reporting that they’ve contacted Jawbone in recent months or weeks about faulty products and have not received any response from their customer support. According to The Verge, who also tried calling a customer support number several times, an automated message is played every singe time saying that all phone lines are...