J.D. Power

When it comes to online customer experience, Canadian carriers seem to be working hard on improving it, and the results are visible, according to the J.D. Power 2017 Canadian Wireless Purchase Experience Study released today. As the percentage of customers going online to make a purchase rose 3% to 42% compared to last year, the...

According to J.D. Power's 2017 U.S. Tablet Satisfaction Study, the Microsoft Surface has outranked the iPad with the highest overall score in consumer satisfaction. This marks the first top spot win for Microsoft in all six years that J.D. Power has published the Tablet Satisfaction Study. The Microsoft Surface tablet earned a total 855 satisfaction...

Apple has come out on top in J.D. Power's latest ranking of wireless router manufacturers, with highest overall customer satisfaction. According to the J.D. Power 2016 Wireless Router Satisfaction Report, Apple’s AirPort Express, AirPort Extreme, and AirPort Time Capsule earned an overall customer satisfaction score of 876, based on a 1,000-point scale, followed by ASUS at 860, D-Link at...

J.D. Power’s 2016 Streaming Video Satisfaction Study, which measures overall satisfaction among customers who have used a paid video streaming service within the past six months, has found that overall satisfaction is highest among those customers who subscribe to a traditional cable or satellite service in addition to streaming video service. Moreover, Netflix topped the streaming video services included...

Mobile is changing the banking world: customer satisfaction is rising among those who bank of their mobile phones in Canada, according to the latest J.D. Power 2016 Canadian Retail Banking Satisfaction Study, released today.  The study has found that 34% of the surveyed Canadians use their bank’s mobile app, up from 27% compared to a...

According to the J.D. Power 2016 Smartwatch Device Satisfaction Report, Apple ranks highest in customer satisfaction with smartwatches and performs particularly well in comfort, styling, appearance and ease of use. Samsung took the second spot, performing well in customer service, display size and phone features. The South Korean company also scored the top spot among manufacturers...

Québec’s Vidéotron ranks highest both in television and Internet customer satisfaction in the East region, while in the West region, the top rating goes to SaskTel, according to J.D. Power. The market research company today published its annual Canadian Television Provider Customer Satisfaction Study and the 2014 Canadian Internet Service Provider Customer Satisfaction study. Satisfaction...

Sasktel and Koodo Mobile remain the best wireless carriers for the third consecutive year, according to J.D. Power’s 2014 Canadian Wireless Total Ownership Experience study. Overall, Canadians are more satisfied with the wireless service they get compared to last year, the report highlights. Among the "competing" full service wireless carriers, SaskTel received the highest customer...

The iPad has received the highest "overall customer satisfaction" score in J.D. Power’s "2014 U.S. Tablet Satisfaction Study – Volume 1", which was released today. Since price was one of the key reasons for tablet choice, Apple received an overall score of only 830 because of its price tag, the study suggests. Apple’s biggest competitor,...

Yesterday when J.D. Power released the numbers for its latest U.S. tablet satisfaction study, claiming that Samsung ranks highest in owner satisfaction with tablet devices in the United States, majority of editors and reporters, including myself, highlighted Samsung's least expected victory over Apple in their breaking news articles. However, some skeptical reporters like Fortune’s Philip Elmer-Dewitt found out that J.D....

Samsung now ranks highest in owner satisfaction with tablet devices in the United States, stealing the top spot from Apple by a slight margin, according to J.D. Power's latest U.S. tablet satisfaction study. The report highlights that Samsung ranks No. 1 with a score of 835, and is the only manufacturer to improve across all five factors since...

Apple leads the J.D. Power Wireless Smartphone Satisfaction Study of 2013, leaving strong competitors, such as Samsung, HTC, LG and Nokia behind. The Cupertino, Calif.-based company has continuously landed on top of J.D. Power's biannual chart for the past five years. For the first time, the study broke down the overall rankings by carrier. As...