J.D. Power

Apple’s Airport Routers Rank Highest in J.D. Power’s Customer Satisfaction

Apple has come out on top in J.D. Power's latest ranking of wireless router manufacturers, with highest overall customer satisfaction. According to the J.D. Power 2016 Wireless Router Satisfaction Report, Apple’s AirPort Express, AirPort Extreme, and AirPort Time Capsule earned an overall customer satisfaction score of 876, based on a 1,000-point scale, followed by ASUS at 860, D-Link at...

Netflix Tops J.D. Power’s 2016 Streaming Video Satisfaction Study

J.D. Power’s 2016 Streaming Video Satisfaction Study, which measures overall satisfaction among customers who have used a paid video streaming service within the past six months, has found that overall satisfaction is highest among those customers who subscribe to a traditional cable or satellite service in addition to streaming video service. Moreover, Netflix topped the streaming video services included...

Apple Tops J.D. Power’s 2016 Smartwatch Satisfaction Report

According to the J.D. Power 2016 Smartwatch Device Satisfaction Report, Apple ranks highest in customer satisfaction with smartwatches and performs particularly well in comfort, styling, appearance and ease of use. Samsung took the second spot, performing well in customer service, display size and phone features. The South Korean company also scored the top spot among manufacturers...

JD Power: Vidéotron and SaskTel Top TV and Internet Customer Satisfaction Surveys

Québec’s Vidéotron ranks highest both in television and Internet customer satisfaction in the East region, while in the West region, the top rating goes to SaskTel, according to J.D. Power. The market research company today published its annual Canadian Television Provider Customer Satisfaction Study and the 2014 Canadian Internet Service Provider Customer Satisfaction study. Satisfaction...

SaskTel, Koodo Mobile Top J.D. Power’s Customer Satisfaction Survey, Again

Sasktel and Koodo Mobile remain the best wireless carriers for the third consecutive year, according to J.D. Power’s 2014 Canadian Wireless Total Ownership Experience study. Overall, Canadians are more satisfied with the wireless service they get compared to last year, the report highlights. Among the "competing" full service wireless carriers, SaskTel received the highest customer...

Apple iPad Tops J.D. Power’s Owner Satisfaction Survey

The iPad has received the highest "overall customer satisfaction" score in J.D. Power’s "2014 U.S. Tablet Satisfaction Study – Volume 1", which was released today. Since price was one of the key reasons for tablet choice, Apple received an overall score of only 830 because of its price tag, the study suggests. Apple’s biggest competitor,...

Samsung Scored 18 Stars While Apple Did 22 In J.D. Power Survey, Yet It Beat Apple? [u]

Yesterday when J.D. Power released the numbers for its latest U.S. tablet satisfaction study, claiming that Samsung ranks highest in owner satisfaction with tablet devices in the United States, majority of editors and reporters, including myself, highlighted Samsung's least expected victory over Apple in their breaking news articles. However, some skeptical reporters like Fortune’s Philip Elmer-Dewitt found out that J.D....

Samsung Beats Apple in J.D. Power’s Latest U.S. Tablet Satisfaction Study

Samsung now ranks highest in owner satisfaction with tablet devices in the United States, stealing the top spot from Apple by a slight margin, according to J.D. Power's latest U.S. tablet satisfaction study. The report highlights that Samsung ranks No. 1 with a score of 835, and is the only manufacturer to improve across all five factors since...

Apple Tops J.D. Power’s 2013 US Smartphone Satisfaction Study

Apple leads the J.D. Power Wireless Smartphone Satisfaction Study of 2013, leaving strong competitors, such as Samsung, HTC, LG and Nokia behind. The Cupertino, Calif.-based company has continuously landed on top of J.D. Power's biannual chart for the past five years. For the first time, the study broke down the overall rankings by carrier. As...