PIAC

Consumer Advocacy Groups Petition Ottawa to Overrule CRTC Approval of Rogers-Shaw

The Public Interest Advocacy Centre (PIAC) and the National Pensioners Federation (NPF) on Wednesday filed a petition for the federal Cabinet to reverse the Canadian Radio-television and Telecommunications Commission (CRTC)'s approval of Rogers Communications Inc.'s proposed $26 billion acquisition of Shaw Communications Inc., Canada's fourth-largest telecom operator. The CRTC was responsible for reviewing the broadcasting...

Consumer Advocacy Group Calls CRTC to Investigate Increasing Telecom Complaints

The Commission for Complaints for Telecom-television Services (CCTS) released their mid-year report for 2017-18 yesterday, which saw a 73% increase in complaints compared to the year ago period. According to consumer advocacy group, Public Interest Advocacy Centre (PIAC), based out of Ottawa, the huge surge in complaints should be investigated by the CRTC and fixed. “Canadian...

Consumer Advocacy Group PIAC May Shut Down Due to Cash Crisis

In an email sent out last week, the Public Interest Advocacy Centre (PIAC) said that they will have to shut down if they don't raise enough funds before the end of the year. PIAC has advocated for Canadian consumers, most notably battling cable and wireless carriers over their absurd rates and business practices. The group...

Consumer Groups Outline Changes Wanted to CRTC Wireless Code

As the telecom regulator kicks off the public hearing on the Wireless Code review, PIAC, the Public Interest Advocacy Centre, a non-profit organization protecting consumer right is urging the CRTC to include measures that protect wireless subscribers from data bill shock. PIAC Canada expressed its position on the matter on Twitter in a series of...

CRTC Closes Consumer Group Complaint vs Rogers’ Shomi

The CRTC has closed the Public Interest Advocacy Centre's (PIAC) complaint over the fairness of the Shomi online video streaming service having found that the issue raised "is now moot." Geoff White, PIAC's lawyer, is disappointed by the regulator's decision, claiming that the "Commission avoided deciding in this issue." (via the Globe and Mail) After...

CRTC Dismisses Consumer Complaint vs Bell’s Targeted Ad Program

In a ruling issued today, the CRTC dismissed a consumer interest group complaint (PIAC and CAC) about Bell Mobility, Solo Mobile, and Virgin Mobile’s collection and use of customer information for the Relevant Advertising Program (RAP). The reason: the RAP has been withdrawn; hence, the issues raised by the consumer group were moot (via the...

Consumer Group Refiles Complaint Against Rogers and Shaw’s Shomi Service

The Public Interest Advocacy Centre (PIAC) has refiled a complaint to the CRTC against Rogers and Shaw’s shomi streaming service. In a filing made yesterday, one area of concern the consumer group alleges is both companies: …are conferring an undue preference on their affiliated internet service, and unjustly discriminating against independents internet service providers and their subscribers,...

Canada Eliminates Telecom Paper Billing Fees, Consumer Groups Applaud Move

The Public Interest Advocacy Centre (PIAC) today has applauded the Federal Government’s move to eliminate paper billing fees for telecommunications and broadcasting services consumers, once provisions come into force after the passing of Bill C-43, the Budget Implementation Act. The PIAC previously estimated Canadians had been paying between $495 to $734 million annually in paper...

WIND Mobile, Consumer Groups Applaud New AWS-3 Wireless Spectrum Auction

Earlier this morning Industry Minister James Moore announced the Federal Government has plans to launch the AWS-3 spectrum auction, capable of deploying LTE, while reserving a 30MHz block for wireless startups. WIND Mobile CEO Anthony Lacavera has issued a statement on today’s announcements, applauding Ottawa’s move, saying it will increase competition: "Today's announcement is proof...