rogers

Canadian Telecom Complaints Hit 15,000 in 2021, Says CCTS

The Commission for Complaints for Telecom-television Services (CCTS) on Monday published its 2021 Compliance Monitoring Report (CMR). Every year, the CCTS publishes a report to sum up the main areas of non-compliance by its participating service providers (PSPs) across Canada. According to its 2021 report, the CCTS received a total of 15,000 complaints against PSPs...

Rogers Outage Caused ‘High Complaint Volumes’ Says CCTS [Update]

The Commission for Complaints for Telecom-television Services (CCTS) says it is an "independent agency that helps resolve complaints about telecommunications and television services from individual and small business customers, fairly and free of charge.” When consumers have a telecom complaint (phone, internet, cellphone, etc), an issue filed with the CCTS is usually resolved. In regards...

Telus Says Freedom Mobile Sale by Rogers-Shaw Will Likely Reduce Competition

Telus's President of Mobility Solutions, Jim Senko, said in an interview last week that Rogers and Shaw's proposed sale of the latter's wireless business, Freedom Mobile, to Quebecor will reduce competition in Canada's wireless market (via the Financial Post). Quebecor "doesn’t truly understand the Western markets and would have to wholesale there any kind of...

Rogers Called Anti-Competitive by OneSoccer for Refusing to Carry Streaming Service

According to The Globe and Mail, sports streaming startup OneSoccer has filed an official complaint against Rogers with the Canadian Radio-television and Telecommunications (CRTC). OneSoccer alleged in its complaint that Rogers' refusal to carry the channel on its cable lineup amounts to anti-competitive behaviour as the former competes directly with Rogers's Sportsnet service. The company's filing...

Rogers Student Plan 2022: $55 for 20GB Data

Rogers is offering a student plan for 2022 in the form of $55 for 20GB of data, available at retailers such as Wireless Wave, Best Buy, The Mobile Shop, Costco Wireless, Tbooth and more. That’s according to ‘Thatdealguy’ from RFD, who notes the $55/20GB plan is the $90 Infinite 5G plan with $35/month off in...

Rogers Lands $170 Million from Ontario to Expand High Speed Internet

Rogers announced on Friday it has landed over $170 million to expand high speed internet in parts of rural Ontario and other underserved communities in the province. Funding comes from Infrastructure Ontario and the Ministry of Infrastructure from the Accelerated High Speed Internet program, and will bring fibre internet to over 89,000 homes and businesses. "Rogers...

Rogers to Refund Customers $150 Million for Outage; Q2 Profits Surge 35%

Rogers today announced its unaudited financial and operating results for the second quarter ended June 30, 2022. Overall, Rogers reported a total of $3.86 billion in revenue for Q2 2022, up 8% year-over-year from Q2 2021. Service revenue was up 11% to $3.44 billion. Company CEO Tony Staffieri said the telco's Q2 performance was made...

Rogers, Shaw Extend $26 Billion Merger Deadline to December

Rogers and Shaw announced on Wednesday the merger deadline for its $26 billion deal has been extended to December 31, 2022, saying the change is "demonstrating their commitment to completing this transformative combination." An option to further extend the date to January 31, 2023, is available once Rogers has financing available for the deal. Both...