For the eighth consecutive time, Apple has topped the Smartphone Customer Satisfaction Study by J.D. Power and Associates with its legendary iPhone. According to the study, which is based on experiences reported by 8,736 smartphone owners and was conducted between January and June 2012, Apple scored 849 on a 1,000-point scale, and performed “well in all factors, particularly in physical...
As of lately we haven't covered the recent reports of iMac shortages, but over the past week many U.S. retailers saw stock shortages of the 27-inch iMacs. Usually when we see shortages of the Apple TV or Mac, a refresh is on the horizon. We saw the issue with the Apple TV during late February, and sure...
The Genius Bar is always of great help, whether you're having an issue with your iPhone, Mac, or another Apple product. The service is fantastic, I bet you can't even name another company with similar customer service. If I brought my Windows computer into a local repair shop, my bill would likely be through the...
The latest survey compiled by the 'Rogers Innovation Report' notes parents and children are bonding over technology via numerous ways. Here are the results of the online survey: Youth and parents say texting is their preferred smartphone and tablet activity (94 per cent for youth and 82 per cent for parents) Youth and parents both...
Canada's smart mobile carrier Mobilicity has released a new survey Mobile Student 2.0, whose findings suggest that smartphones are continuing to play a vital role in education across the country (via Canada Newswire). According to the survey, 56% of Canadians agree that smartphones are an invaluable tool for students with over 66% of Canadians found to use a mobile phone to...
After following rumors these past few months, both the iPhone 5 and iPad Mini are predicted to be announced around the September or October time frame. Some reports have indicated a dual event, while others noted a separate event. If Apple had any plans to announce both products in one event, this survey may change their mind. A...
The Apple television set has long been rumored as an upcoming Apple product release. Analysts have predicted a launch anywhere from this holiday season to even a year from now. Although I am yet to believe an Apple TV set is coming, analyst Piper Jaffray has kept his belief strong. Jaffray held a survey consisting of 200 consumers from the midwest of the United States. When consumers...
A recent survey by PayPal Canada has noted more than 70% of Canadians are ready to go 'cashless'. The poll, conducted by Leger Marketing on behalf of PayPal Canada, revealed 71% of Canadians are okay with never having to handle cash again for purchases, up 27% from 2011. A quarter of respondents noted they already...
Which companies are you most satisfied with when shopping online? According to the latest ForeSee E-Retail Satisfaction Index, Apple has risen 5 points to trail the leader, Amazon. The scale used is a 0-100 point index and overall, Apple is in a two-way tie with QVC, but topped the Consumer Brand Manufacturer and Computers and...
According to a survey from CBC/Radio Canada, Netflix now reaches 1 in 10 Canadians: "Netflix viewers watch 28 per cent more TV than the average Canadian when including their Netflix viewing," said Mark Allen, director of research and strategic analysis at CBC/Radio-Canada, which ran the survey of 8,000 Canadians in the fall, a year after Netflix...
Apple has once again gained another accolade, and this time it is another familiar one because they have now won it seven years (shouldn't it be six?) in a row--the customer satisfaction survey from J.D. Power and Associates: For a seventh consecutive time, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves...
According to recent survey conducted by Fortune, Apple was the world's most admired company, as noted by their polling of businesspeople. This is the fifth year in a row Apple has topped the list: Why it's admired: To say it was another big year for Apple would be a gross understatement. With the passing of...
