telus

Canadian Telecom Complaints Hit 15,000 in 2021, Says CCTS

The Commission for Complaints for Telecom-television Services (CCTS) on Monday published its 2021 Compliance Monitoring Report (CMR). Every year, the CCTS publishes a report to sum up the main areas of non-compliance by its participating service providers (PSPs) across Canada. According to its 2021 report, the CCTS received a total of 15,000 complaints against PSPs...

How to Comment to the CRTC on Telus Charging a 1.5% Credit Card Fee

Earlier this week, Telus asked the CRTC for approval to charge customers a 1.5% fee when making payments with a credit card. A Telus spokesperson told iPhone in Canada in a statement at the time, “This fee helps us recover a portion of the processing costs we incur to accept credit card payments, and the...

Telus Details $191 Million in Investments Across B.C. and Alberta

Telus has shed more light on its investments across B.C. and Alberta coming this year, as part of overall investments expected through 2026. The company announced on Thursday it will be investing $8 million in Whistler and Squamish, and $19 million in Prince George in 2022, part of its $17.5 billion expected to be spent...

Telus to Invest $13 Million in St. Albert and Fort McMurray

Telus detailed on Wednesday its upcoming investments in St. Albert and Fort McMurray in Alberta, as part of the ongoing expansion of its network infrastructure, operations and spectrum. St. Albert will see $10 million invested by Telus in 2022, while Fort McMurray will see $3 million this year, with the latter seeing expanded 5G network...

Telus to Charge Fee for Credit Card Payments, to ‘Recover’ Processing Costs

Telus has filed an application with the Canadian Radio-television and Telecommunications Commission (CRTC) for the approval of a 1.5% processing fee on all customer bill payments made via credit card. https://twitter.com/fanCRTCProfling/status/1557063188918812676 If approved, the surcharge will go into effect starting October 17, 2022. It will apply to all new and existing Telus customers. This additional...

Telus Says Freedom Mobile Sale by Rogers-Shaw Will Likely Reduce Competition

Telus's President of Mobility Solutions, Jim Senko, said in an interview last week that Rogers and Shaw's proposed sale of the latter's wireless business, Freedom Mobile, to Quebecor will reduce competition in Canada's wireless market (via the Financial Post). Quebecor "doesn’t truly understand the Western markets and would have to wholesale there any kind of...

Public Mobile Promo Offers 2GB Data Bonus for 12 Months

Telus prepaid brand Public Mobile has launched yet another 2GB data bonus, this time offering the extra for 12 months for new subscribers. When new customers activate a plan $25/month or higher and use promo code 12MONTHS2GB, they can get the 2GB bonus per month. Currently, Public Mobile offers a $25/month plan with 1GB data...

Telus Named ‘Canada’s Fastest Mobile Network’ Again by Ookla

Telus says it has been crowned “Canada’s Fastest Mobile Network” by Seattle-based Ookla, winning the title for the 10th time in row and for six consecutive years. Ookla runs its popular Speedtest, available on the web and thru a mobile app. Data from these tests run by wireless users show Telus received the top Speed...

Telus to Invest $220 Million in Edmonton This Year

Telus says it will invest $220 million across the City of Edmonton in 2022. The funds come from the telecom’s $17 billion investment in Alberta through 2026 towards operations, network infrastructure, and spectrum across the province. According to the company, the overall $17 billion investment in Alberta will create 8,500 new jobs. “This generational $17 billion...

Public Mobile Promo Offers 2GB Bonus on 4G Speed Plans $40 or Higher

Telus-owned Public Mobile recently launched a weekend promo offering a 2GB data bonus for six months, on 4G speed plans priced at $40 or higher. The promo is only for new activations online and the code 4GPLANBONUS is needed at checkout. Theoretically, the 2GB promo could be applied to the $41.25 plan with 4GB, resulting...
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Feds Order Rogers, Telus, Bell to Create Network Safety Plan within 60 Days

François-Philippe Champagne, Canada’s Minister of Innovation, Science and Industry, met with the CEOs of Rogers, Telus and Bell today, to discuss the recent outage that crippled the INTERAC network, 9-1-1 services, cellphone calling and data, plus home internet and more. According to Champagne on Monday afternoon, he detailed more about the meeting’s conclusions. "The national...