wind

Wireless Complaints Drop, Rogers Sees Biggest Change: CCTS

While Bell and Rogers have continued to top consumer complaints recorded by the CCTS, there has been a noticeable drop in complaints targeting Canada's biggest carrier, the Commissioner notes in the mid-year 2016 report issued today. The CCTS recorded a total of 4,562 complaints between August 1, 2015, and January 31, 2016, down from the...

CRTC Approves Roaming Rates that Favour Rogers, TELUS, and Bell

The Canadian Radio-television and Telecommunications Commission (CRTC) has approved "interim tariffs" for the wholesale rates the Big Three can charge their competitors. Actually, these tariffs were required by the trio, so they continue to favour them. The CRTC is expected to set final rates in mid-2016, reports the Globe and Mail. While the interim tariffs...

Rogers Sees Biggest Drop in Wireless Complaints: CCTS 2014-15 Report

The latest annual report published by the watchdog shows that, for the first time in Canada's Commissioner for Complaints for Telecommunications Services’ history, the number of wireless complaints has dropped. During the past 12 months, the CCTS accepted a total of 9,988 complaints, marking a 12% drop from last year’s report when the watchdog accepted...

Europe’s Mobile Klinik Repair Shops Coming to Canada

The former CEO of Wind and the ex-head of Rogers believe there is a strong demand for smartphone repair shops in North America, so they plan to open a dozen Mobile Klinik stores in Canada. Both see services for smartphone users as a missed opportunity in the market (via the Globe and Mail). Ken Campbell...
WIND mobile goes live in Kingston

Wind Customers Can Now Roam On Telus, Increases Coverage By 14% [u]

According to a report from MobileSyrup, Wind has added Telus as a roaming partner which will increase their coverage by 14 percent across Canada. “As a result of WIND’s re-capitalization, CEO change and renewed stability in light of its newfound independence, the company has been advertising itself as a truly national network. It recently launched a $44...

WIND CEO Lashes Out Against “Buffet of Misinformation” Served by Big 3

WIND Mobile CEO Anthony Lacavera has taken to the company's blog to publish an article titled "Time to separate myth and reality." In regards to the incumbents' ongoing 'Fair for Canada' campaign, Lacavera says "it is a ridiculous campaign and I have been mostly ignoring it and focusing on competing in the wireless market. Imagine...