Telus Launches Digital Virtual Pharmacy Service in Canada

Telus Health has today announced the launch of its all-new digital Virtual Pharmacy service aimed at improving medication management by ensuring timely delivery of prescriptions direct to a patient’s home.

Telus health

The service will provide unlimited access to virtual pharmacist consults by offering one-on-one video and phone consultations with pharmacists from the comfort of their home. 

“Our new virtual pharmacy service is designed to make medication compliance easier, especially for those with chronic or acute conditions who need to manage multiple medications,” said Sonya Lockyer, vice president, Pharmacy at Telus Health.

According to a new research, the issue of patients not taking their medications as directed, called medication non-adherence, is growing rapidly in Canada. 

A survey conducted by Leger for TELUS Health found:

  • One-third of Canadians missed picking up their prescription medications on time in the past year with the majority citing their busy lifestyle as the reason;     

  • Among these respondents, all of whom have their medications partially or fully covered by a benefits plan, nearly 60 per cent said it was because it slipped their mind and almost 50 percent said it was due to work and family commitments. 

Telus Health Virtual Pharmacy is available now in English in all provinces, excluding Quebec, through a free mobile app for both iOS and Android devices. The French version of the service will also be available in the coming months.