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Add me to the list. Been happening to me pretty much since I got my iPhone 3G back in the summer. Frustrating as hell. I’m in Victoria, BC.

I smell class action suite. I have a $500 phone with a $30/month 3G plan. Fido is telling me to turn off the 3G?? I want my money back.

$600 phone to use $30/month 3G and then they tell us to turn off the 3G! I want my money back for both the phone and the plan. What are the chances they will give it? Zero. I think a law firm should take this up as a class action. I am so sick of the Canadian cell companies and thier arrogance.

I had the same problem here in Kitchener Ontario. Rogers replaced my phone once, didn’t fix it, replaced it again and now it works perfect. Rogers credited me $35 plus tax for my trouble.

http://thisyear.ca/2008/11/01/rogers-iphone-3g-missed-and-dropped-calls/

New firmware hasn’t helped a bit. This has been going on with my Iphone in Ottawa since the middle of the September. We’ve been grifted.

There are hundreds of people similarly who have been affected for months

http://thisyear.ca/2008/11/01/rogers-iphone-3g-missed-and-dropped-calls/

I don’t get some incoming calls. People say when they phone me they get redirected to my voicemail immediately. Complained about the issue to both Rogers and Apple. Apple diagnosed the phone and said it’s totally ok, and it’s Rogers’ fault that 3G is buggy. As soon as I switch to Edge, everything works perfectly. Rogers’ 3G must be totally screwed. The worst part is that they don’t want to admit it. I am in Vancouver, BC.

I have 2 iPhones doing the garbled voice thing when they do connect and most of the time they do not connect at all. She will pick up and it will drop or I will pick up and it will drop.

We have also gotten the strange “you have mail” messages after NO ringing came through.

Keep me posted if there is a class action I want it. I have 2 phones and it is costing my about $150/month!

I was starting to wonder if it was my location at work because i seem to keep getting most of the sms msgs about missing texts while I’m at work. In away glad to hear its not just me

Same here in Vancouver. Have spent lots of time on the phone with Rogers and went to Apple a couple of times. What makes me mad is that Rogers treats me like an idiot. I have explicitly asked them if it is a known issue and they said they have never heard anything like this. So I spent time and went to troubleshoot with Apple. Only during my last call Rogers admitted that they received numerous complaints about 3G. All they could suggest is to switch to Edge for now. Rogers said they would escalate the issue to network support, but they never contacted me. Instead on Friday I received a text message saying “Upgrade to 2.2. Your ticket is closed. If issue persists, contact us.” I was very hopeful that 2.2 would fix things, but I missed three calls today already.

Okay, so this overwhelming response tells me that it’s not just a “few” people experiencing this problem! We need to keep calling Rogers to let them know when we are getting missed calls. If we don’t call, they won’t open their eyes.

I thought my wife and I were out of our minds. This may still be true, however, it isn’t because of the weird performance of the iPhone 3Gs that we are using. Top-end packages paying about $120 per phone.

Missed calls, unable to dial out, changing speeds for Internet access, and signal strength bouncing up and down more than my stomach when I’m running.

After the 2.2 upgrade, which I did on my phone (even though I’d love to use the upcoming unlock for sim swaps out-of-country) in order to try and fix this issue; basically, I’d rather be locked into Canada and Fido than have a phone that doesn’t work but does it anywhere I want.

This needs to be fixed or I’m going to be another upset customer in the growing list.

Thanks for bringing this forward and allowing me to focus my anger on Fido/Rogers instead of thinking that I’m going crazy.

Yup, I have had this problem as well. I’m from Hamilton, Ontario. I thought it might be just my phone, but i see it’s an overall issue now.

So what’s the plan? Any lawyers on here?

Here’s the link to CTV’s Tech Columnist Paul Brent. A week ago he reported Rogers admitted it had a problem but said they’ve fixed it. Sure they have. Let him know the real story.

technow@ctv.ca

I’m on Fido and I have all the problems described. Missed calls, unable to dial out, fixed (so far) by switching to Edge. Had the iPhone replaced and sim card, been to the Apple genius which said they saw the issues (could see that the phone was going straight to voice mail) but that there was nothing wrong with the phone. Claimed that Fido had somehow messed up my network settings. Talked to a few friends about it who very nonchalant and said, oh yeah, I can’t use 3G -just use Edge and everything is fine. It may be a matter of where you are using the phone, cause it almost never happens at home but happens all the time at work – and my wife has had the problem once and she has the same phone. Anyhow, I definitely think some kind renumeration is in order from Fido/Rogers. I am paying $60 a month for phone usage ($30 for data), and the not getting about 1/3 of my calls!

Hey, add another number to the list! Been getting the exact same problems as described. I’ll be just surfing around on the computer, the iPhone will say “Hey, you’ve got a new voicemail.” …. What? People think I’ve turned my phone off on them!

This is ridiculous.

Calling Rogers/Fido isn’t going to do anything. They need to be pressured to make changes to their network so they can support their customers. National TV or the Paper would be the best angle. Contact people that write technology columns.

I have had this issue for the last 3 weeks. As the last guy said, it is embarrassing for me and should be for Fido as well. I miss about 80% of my calls, and the location doesn’t seem to matter. Toronto area for all usage. Called Fido on Friday and the tech said to update to 2.2 and the “problem will be resolved”. No such luck just missed 4 or the 5 calls today. Paid for 3g network and have to use edge to get calls. Unacceptable. Will be calling tomorrow again to complain.

Exact same problem here. This stinks… :S

Same here. Straight to vmail calls and inability to dial out for hours. Power on/off seemed to fix the dial out, but the missed calls is frustrating as hell. Some take 2+ days to show up in vmail.

Prior to today I had some problems here and there. But today I tried calling my girlfriend and others and everytime it would ring 3 times and then just say Call Failed. Then trying to use my 3G internet it wouldnt work and at one point it simply said NO SERVICE which should’nt be the case.

Just started happening for me a week ago, in NS, but when on 3g i couldn’t make calls at all and was dropping in and out of services. Talking to CSR who took me through all the reset steps and also told me to replace SIM which i didn’t bother doing since i found out all my friends had the same issues. Been on EDGE since, kinda annoying, i’m going to try for a 50% cut on my $30 data plan, seems fair to me since in a given time i can only download half the data.

Yup I’ve been having calls not get through for a while. I’ve just turn off 3G. Please keep us all informed of further developments so we’ll know when Rogers or Apple have a working solution. It’s poor that Rogers can’t let their customer base know when there is a problem. At then, I would respect them for full disclosure.

Add me to the very large list of people experiencing this problem. Had missed calls both in downtown Toronto (full signal) and outside the GTA. Calling out is a problem periodically too. The number is dialed but does not ring. The call must be ended and restarted. Numerous times I’ve also had to reset the phone to get a proper cell signal at all! Oh, on Fido here.