Telus

Public Mobile continues to push customers to parent company Telus and its postpaid plans through a new self-serve option called Fast Switch. The new tool officially announced today allows eligible Public Mobile subscribers to migrate their accounts over to monthly postpaid plans with either Telus or Koodo in just a few minutes. The online process...

Telus-owned Public Mobile has launched back to school offers today, which basically are some existing plans gaining the label and its entry 4G plan finally getting some data. "This back to school season, get data plans starting from as low as $20/month. Whether you're a student or just ready for something different—this deal's yours," reads...

The Canadian Radio-television and Telecommunications Commission (CRTC) has dismissed several procedural demands made by Bell, Rogers and Telus. The telecoms attempted to change the process of a major case examining whether setup and device charges violate national rules designed to lower switching costs for consumers. The regulator launched the investigation after finding that newly added...

Telus-owned prepaid brand Public Mobile is changing how its customers get help by replacing its old community-based ticketing system with a new process called Expert Messaging. The wireless carrier started rolling out the change on August 11, with plans to have the system fully operational by August 24. Under the new setup, customers will still...

With wildfires burning across British Columbia, Vancouver-based Telus says it's putting $2 million toward relief, split between network connectivity, data top-ups and bill credits for affected customers, plus donations to charities on the ground. The carrier is directing money and resources to affected First Nations and non-profits, including the Salvation Army BC and local food...

Telus is asking the CRTC to immediately approve a temporary 60-day lock on newly financed smartphones, arguing that the current ban on locked devices has handed organized crime an easy payday at the expense of retail staff and customers. The carrier laid out its case in a reply filed August 4, describing a crisis of...

Another day and we're hearing about more wireless price increases, this time targeting some Koodo customers. Some Koodo customers have voiced frustration after noticing a $5 increase on their recent bills. Many subscribers reported seeing no obvious warning prior to the price adjustment, only discovering the change when checking their regular monthly statements, in fine...

We’re into the first week of August so let’s take a look at what the plans are from Fido, Virgin Plus and Koodo compared to last month. With summer slowly coming to a close (say it ain't so!), there aren’t many changes this month as expected. Here are plans from Fido, Virgin Plus and Koodo...

Opensignal has released its latest Mobile Network Experience Report for Canada, with Telus earning the title of Best Network alongside strong performances from competitors Rogers and Bell. The detailed national analysis reveals a tight contest among Canada's Big 3 telecom providers, with each carrier claiming major victories across different connectivity metrics. Telus secured the main...

With a blink of an eye, we are into the first week of August. Let's take a look at the latest cellphone plans from Rogers, Telus, Bell and Freedom Mobile, as we enter the official month of back to school deals, and see how they compared to July. Rogers $65/60GB $70/100GB Canada-US for 24 months...

A massive telecom outage has cut off internet, mobile, and landline services for thousands of residents across northwestern B.C. after thieves damaged critical infrastructure. That also meant being cut off from 9-1-1 access for both landline and wireless. According to Telus, vandals intentionally cut network lines along Highway 16 near Mount Hayes on Sunday afternoon....

Telus just posted a $1.8 billion net loss for its second quarter, and its wireless growth is slowing too. The loss comes almost entirely from a $2.1 billion non-cash writedown on Telus Digital, the company's customer service and AI arm. Strip that and other one-time items out, and adjusted net income was $254 million, down...