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Fido Reduces Voicemail Storage Rules

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If you are a Fido customer, have an iPhone 3G/3GS and use Visual Voicemail (or other voicemail) service, I hope you do not rely on your voicemail storage capacities too much.

Beginning September 20 2009, Fido will be reducing the storage capacity of your Voicemail inbox in both days of storage and amount of voicemails stored.

DieFido

Current Fido Basic Voicemail Storage Rules

Storage of unheard messages: 7 Days

Storage of heard messages: 7 Days

Number of messages stored: Up to 10 Voice Messages at 3 minutes each.

Just to explain the days thing, once you receive a voicemail, it is stored for 7 days. If you do not touch it for 7 days, it is automatically erased. If you listen to it, it is stored for another 7 days at which point it is erased. As the user however, you can delete the voice message anytime you want up to 7 days of receiving the message or up to 14 days after listening to the message.

New Fido Basic Voicemail Storage Rules

Storage of unheard messages: 5 Days

Storage of heard messages: 5 Days

Number of messages stored: Up to 10 Voice Messages at 3 minutes each.

Just to explain the days thing, once you receive a voicemail, it is stored for 5 days. If you do not touch it for 5 days, it is automatically erased. If you listen to it, it is stored for another 5 days at which point it is erased. As the user however, you can delete the voice message anytime you want up to 5 days of receiving the message or up to 10 days after listening to the message.

The change to Basic Voicemail is effective on the following dates for the specific regions:

  • Alberta, Saskatchewan, Manitoba: September 20 2009
  • British Columbia: October 15 2009
  • Ottawa, Quebec, Nova Scotia, New Brunswick, PEI, Newfoundland: October 22 2009
  • Ontario (excluding Ottawa): November 1 2009

Current Fido Enhanced Voicemail Storage Rules

Storage of unheard messages: 60 Days

Storage of heard messages: 30 Days

Number of messages stored: Up to 50 Voice Messages at 3 minutes each.

Just to explain the days thing, once you receive a voicemail, it is stored for 60 days. If you do not touch it for 60 days, it is automatically erased. If you listen to it, it is stored for another 30 days at which point it is erased. As the user however, you can delete the voice message anytime you want up to 60 days of receiving the message or up to 90 days after listening to the message.

New Fido Enhanced Voicemail Storage Rules

Storage of unheard messages: 10 Days

Storage of heard messages: 10 Days

Number of messages stored: Up to 35 Voice Messages at 5 minutes each.

Just to explain the days thing, once you receive a voicemail, it is stored for 10 days. If you do not touch it for 10 days, it is automatically erased. If you listen to it, it is stored for another 10 days at which point it is erased. As the user however, you can delete the voice message anytime you want up to 10 days of receiving the message or up to 20 days after listening to the message.

The change to Enhanced Voicemail is effective on the following dates for the specific regions:

  • Alberta, Saskatchewan, Manitoba: September 20 2009
  • British Columbia: October 15 2009
  • Ottawa, Quebec, Nova Scotia, New Brunswick, PEI, Newfoundland: October 22 2009
  • Ontario (excluding Ottawa): November 1 2009

Current Fido Visual Voicemail Storage Rules

Storage of unheard messages: 30 Days

Storage of heard messages: 30 Days

Number of messages stored: Up to 50 Voice Messages at 3 minutes each.

Just to explain the days thing a bit, once you receive a voicemail, it is stored for 30 days. If you do not touch it for 30 days, it is automatically erased. If you listen to it, it is stored for another 30 days at which point it is erased. As the user however, you can delete the voice message anytime you want up to 30 days of receiving the message or up to 60 days after listening to the message.

New Fido Visual Voicemail Storage Rules

Storage of unheard messages: 10 Days

Storage of heard messages: 10 Days

Number of messages stored: Up to 35 Voice Messages at 5  minutes each.

Just to explain the days thing, once you receive a voicemail, it is stored for 10 days. If you do not touch it for 10 days, it is automatically erased. If you listen to it, it is stored for another 10 days at which point it is erased. As the user however, you can delete the voice message anytime you want up to 10 days of receiving the message or up to 20 days after listening to the message.

The change to Visual Voicemail is effective on the following date for all regions:

  • All Regions: October 1 2009

Summary

Your basic voicemail storage capacity in terms of storage days is slashed by 29% (2 days) for both unheard and heard messages.

Your enhanced voicemail storage capacity in terms of storage days is slashed by 83% (50 days) for unheard messages and by 67% (20 days) for heard messages. Your enhanced voicemail storage capacity in terms of stored messages amount is slashed by 30% (15 messages).

Your visual voicemail storage capacity in terms of storage days is slashed by 67% (20 days) for both unheard and heard messages. Your visual voicemail storage capacity in terms of stored messages amount is slashed by 30% (15 messages).

So make sure to keep these new limits in mind because if you fill up your voicemail inbox, no one will be able to leave any more messages. In other words, delete messages that you do not need.

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  • Dusty

    Bummer for Fido customers!

  • guypaten

    Many times a year I have to stay in Fido's uncovered terrritory (vacation or prolonged trips); the main reason I have voice mail is because Rogers/Fido has no coverage in large parts of this country. Poor decision on their part to reduce these storage limits.

  • Carl

    Well,

    does this result in less cost on my bill?

  • Nope. Less service, same price.

    Although, fido did hike up regular voicemail by $1 this quarter (unaffects current customers using voicemail)

  • Carl

    Right, so explain to me why I'm not paying less lol. I should call them asking for a bill reduction 🙂

  • I believe that is what many others are also thinking.

    0_o

  • MirthMage

    I think I'm just going to send in my payment with a letter:

    “Please notice that, while you have billed me $119.95 for my monthly services, I see that you have reduced the level of service for my plan in many ways over the last year.” … <include list from here of the fun things they do to us>… “In response to this fabulous reduction of service level, I decided that I would reduce the amount that I pay to you for these services– since you didn't do the right thing and reduce it for me. Enclosed is my modified payment of $85”

    Let's see how they like having the tables turned. I wonder what would happen if ALL the customers did this…

    Food for thought.

  • If all did it, there would be a change. 100% guarantee. En masse, amazing things happen. However, therein lies the problem that people are just lazy.

  • Man, what is Rogers thinking when they come up with these policies? Too bad not enough people will note the changes and continue to be gouged by Canada's only GSM carrier. *tear streams down face*

  • Carl

    I just talked to them and the rep told me I would only get a reduction if they reduce the pack. I have the $10 I think it is pack on Fido for iPhone 3G.

    She doesn't know if there will be any reduction in prices for anything, but it most likely won't have any.

  • Pingback: Update: Fido September Voice and Data Plans for iPhone 3G/3GS | iPhone in Canada Blog - Tips, Tricks, News, and Tutorials for Canadian iPhone Users()

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  • shaneosan

    … Canada has one of the WORST cell phone systems in the world… overpriced and now with reduced service. I am surprised they didn't try to charge us for their inconvenience.

  • shaneosan

    … Canada has one of the WORST cell phone systems in the world… overpriced and now with reduced service. I am surprised they didn't try to charge us for their inconvenience.

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