iPhone 3G on Rogers/Fido = Missed Calls on 3G Network

By Gary Ng on November 22nd, 2008 165

For the past week or so, I’ve experienced a very strange phenomenon with my iPhone 3G on Rogers. A couple nights ago I received the “new voicemail” indicator sound/buzz and it took me by surprise. Why? Well, because I didn’t hear nor receive an incoming call prior! At first I thought I was crazy. But after doing some research online and asking around on Twitter, turns out I’m not the only one with this problem.

There seems to be an inherent problem with the Rogers 3G network for iPhone 3G at the moment. The problem lies directly with 3G, and not EDGE. So that means with EDGE turned on, the problem is fixed. It’s the iPhone 3G–why would we want to use EDGE? Here are the findings so far regarding this reoccurring issue:

- This problem is happening across the country, not just in BC and the Lower Mainland. It’s been occuring for almost two months now.
- Users have also experienced garbled call quality.
- Some people have swapped SIM cards to try fixing this problem.
- Some people have gone straight to Apple and gotten replacement iPhone 3Gs (and even through Rogers/Fido).
- Some people have gotten $5 monthly credits from Rogers and told to use EDGE to solve this.
- Another solution is to go to Settings/General/Reset/Reset Network, as told by a Rogers CSR.
- Fetch mail seems to be affected by this as well (I’ve noticed my mail hasn’t been fetching periodically).

Rogers 3G Network Overwhelmed?

It appears that the problem lies directly with the 3G network and one could infer that it’s severely overwhelmed at the moment. What would be the explanation for people missing calls and having them go directly to voicemail?

Moreover, Rogers iPhone technicians are aware of this problem, yet employees at stores continue to sell the iPhone 3G. Maybe it has to do with the sudden influx of 3G users across the country? Either way, the network seems to be reaching its breaking point because I’ve also gotten “call failed” errors and inconsistent 3G surfing speeds. Rogers, please investigate this problem and fix it immediately. If you can’t offer full 3G support as advertised, don’t charge people for it!

Have you been experiencing any problems with the 3G network, either voice or data related? For those with this problem on 2.1, did updating to 2.2 firmware solve this problem?

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  • Al

    I have the same probleme even here in New Jersey. I have to turn off 3G whenerver I want to receive calls. I tried reset, turning the phone on and off, respring, etc.. Notghing worked. It’s frustrating. If any one has found a solution to this problem, please let me know.

  • Al

    I have the same probleme even here in New Jersey. I have to turn off 3G whenerver I want to receive calls. I tried reset, turning the phone on and off, respring, etc.. Notghing worked. It’s frustrating. If any one has found a solution to this problem, please let me know.

  • Gary

    I have not been experiencing this problem but my father in law has – he pretty much has everything running. 3G, location services etc. This might be a stupid suggestion but has anyone tried turning off location services – I know this can be quite heavy on both data and battery??

  • Gary

    I have not been experiencing this problem but my father in law has – he pretty much has everything running. 3G, location services etc. This might be a stupid suggestion but has anyone tried turning off location services – I know this can be quite heavy on both data and battery??

  • _Shorty

    What for? It’s not running or causing any additional battery load while you’re phone’s sitting there locked and doing nothing. And it does not produce any data load whatsoever, unless you’re using an app that actually downloads map data. Receiving signals from GPS satellites requires no data traffic.

  • _Shorty

    What for? It’s not running or causing any additional battery load while you’re phone’s sitting there locked and doing nothing. And it does not produce any data load whatsoever, unless you’re using an app that actually downloads map data. Receiving signals from GPS satellites requires no data traffic.

  • Mark

    People, just to keep you all in the loop, I’m in London, England and I have the same issue here with my provider o2. Any assistance is welcome.

    Mark

  • Mark

    People, just to keep you all in the loop, I’m in London, England and I have the same issue here with my provider o2. Any assistance is welcome.

    Mark

  • Freddie Cu

    I have problem with my Iphone 3G about night of Apri 10, 2009 wherein I started having “No Service”. I called Fido the following day and they told me to do hard reset on my Iphone. I did but still doing that. Then they told me if i have another GSM phone that i can put my SIM Card to test it and I did and no signal. I called back again to report this. They did tell me to dial something like some number with lots of # and it got this numbers registering, must the place of their tower i suspect in my area. The whole day of April 11th i just stayed at home and could not get any incoming texts, calls, outside calls etc. Nothing at all except for my home wifi router access. April 12th I went out with my kids and have appointment. Check if i could make a call from our area. Nothing and the same prob. Then there’s some area beyond that i can start make a call. Double checked again many times going certain area in out place sometimes with signal with 3G appearing but could not make a call. “Called Failed” says. But then I went out on another area far from out place and it did get good signal and i called 611 and complained same thing. I could not believed talking to this “Charles” for 40 min talking same all over again and said it must be me only having this prob. Well I said you’re the 3rd person I talked to and you still dont know the prob? And yet they are not logging my exact complain as only the first tech person that logged my complaint. Now I visited this site and really Fido’s service is so poor. Try CRTC site plan of complaining but got this:

    http://www.iphoneincanada.ca/iphone-rogers/iphone-3g-on-rogersfido-missed-calls-on-3g-network/

    So get to this site to see if u can complain. I had bad prob with them before, with my fax number assigned to another customer of them without informing me. Bad thing I am on contract with them. But surely next will try getting from their service.

  • Freddie Cu

    I have problem with my Iphone 3G about night of Apri 10, 2009 wherein I started having “No Service”. I called Fido the following day and they told me to do hard reset on my Iphone. I did but still doing that. Then they told me if i have another GSM phone that i can put my SIM Card to test it and I did and no signal. I called back again to report this. They did tell me to dial something like some number with lots of # and it got this numbers registering, must the place of their tower i suspect in my area. The whole day of April 11th i just stayed at home and could not get any incoming texts, calls, outside calls etc. Nothing at all except for my home wifi router access. April 12th I went out with my kids and have appointment. Check if i could make a call from our area. Nothing and the same prob. Then there’s some area beyond that i can start make a call. Double checked again many times going certain area in out place sometimes with signal with 3G appearing but could not make a call. “Called Failed” says. But then I went out on another area far from out place and it did get good signal and i called 611 and complained same thing. I could not believed talking to this “Charles” for 40 min talking same all over again and said it must be me only having this prob. Well I said you’re the 3rd person I talked to and you still dont know the prob? And yet they are not logging my exact complain as only the first tech person that logged my complaint. Now I visited this site and really Fido’s service is so poor. Try CRTC site plan of complaining but got this:

    http://www.iphoneincanada.ca/iphone-rogers/iphone-3g-on-rogersfido-missed-calls-on-3g-network/

    So get to this site to see if u can complain. I had bad prob with them before, with my fax number assigned to another customer of them without informing me. Bad thing I am on contract with them. But surely next will try getting from their service.

  • Freddie Cu

    I have problem with my Iphone 3G about night of Apri 10, 2009 wherein I started having “No Service”. I called Fido the following day and they told me to do hard reset on my Iphone. I did but still doing that. Then they told me if i have another GSM phone that i can put my SIM Card to test it and I did and no signal. I called back again to report this. They did tell me to dial something like some number with lots of # and it got this numbers registering, must the place of their tower i suspect in my area. The whole day of April 11th i just stayed at home and could not get any incoming texts, calls, outside calls etc. Nothing at all except for my home wifi router access. April 12th I went out with my kids and have appointment. Check if i could make a call from our area. Nothing and the same prob. Then there’s some area beyond that i can start make a call. Double checked again many times going certain area in out place sometimes with signal with 3G appearing but could not make a call. “Called Failed” says. But then I went out on another area far from out place and it did get good signal and i called 611 and complained same thing. I could not believed talking to this “Charles” for 40 min talking same all over again and said it must be me only having this prob. Well I said you’re the 3rd person I talked to and you still dont know the prob? And yet they are not logging my exact complain as only the first tech person that logged my complaint. Now I visited this site and really Fido’s service is so poor. Try CRTC site plan of complaining but got this:

    http://www.iphoneincanada.ca/iphone-rogers/iphone-3g-on-rogersfido-missed-calls-on-3g-network/

    So get to this site to see if u can complain. I had bad prob with them before, with my fax number assigned to another customer of them without informing me. Bad thing I am on contract with them. But surely next will try getting from their service.

  • Julia

    I have the same problem. I recently purchased an Iphone 3g and I keep getting texts saying I have voicemail, but no call. Just tonight, my phone was in front of me and I got no calls, but three voicemails. I tried turning airplane mode on/off, and turned off 3g. Let’s see what happens.

  • Julia

    I have the same problem. I recently purchased an Iphone 3g and I keep getting texts saying I have voicemail, but no call. Just tonight, my phone was in front of me and I got no calls, but three voicemails. I tried turning airplane mode on/off, and turned off 3g. Let’s see what happens.

  • Julia

    I have the same problem. I recently purchased an Iphone 3g and I keep getting texts saying I have voicemail, but no call. Just tonight, my phone was in front of me and I got no calls, but three voicemails. I tried turning airplane mode on/off, and turned off 3g. Let’s see what happens.

  • Genuine_luva

    I BEEN EXPERIENCE PROBLEM WITH THE EDGE NETWORK FROM ROGERS WHERE I CHANGE NUMBEROUS PHONES AND SIMCARD AND STILL GET CALL FAIL.

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