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Rogers/Fido Reduce Your Local Calling Area

As standard procedure would dictate, we are are at number 14 and oh what a great one this is (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13).

rogers-iphone2Fido1

Beginning July 1 2009 and ending on October 15 2009, Rogers Wireless and Fido have and will be reducing the local calling areas for the following cities (dates included):

  • Sarnia (Ontario) – July 1, 2009
  • Windsor, London and Kingston (Ontario) – August 1, 2009
  • Kelowna, Nanaimo and Victoria (British Columbia) – September 15, 2009
  • Toronto (Ontario) - October 15, 2009

What does this mean?

Local Calling Areas (LCA) are geographic boundaries that determine which calls are billed as local calls and which calls are billed as long distance calls. Your LCA is the geographic area in which you can make or receive phone calls without incurring long distance charges. In other words, they are billed as local calls.

For the areas listed above, your LCA has been or will be reduced. What is Rogers’ reason for the change? Get ready for this one:

The local calling area for the cities above will be changing effective the dates above to align with standard boundaries across the industry. These changes will provide you with clear boundaries of our local calling areas and may make your bill easier to understand.

Two things to take away from that. First, if Rogers/Fido are aligning their policy with standard boundaries across the industry, why wait until now to make the change?

And second, “may make your bill easier to understand“? The only thing that will be easier to understand is that your bill may be higher.

These changes, reducing your LCA, reduce the size of the area in which local calls are free. Now, depending on where you are, your once “local call” may very well be billed at a long distance rate. Translation: Higher Monthly Bill.

I love the wording of the announcement. It does not clearly state what kind of change in terms of size it will be, but viewing the associated maps speaks very clearly on what exactly is happening. I have to hand it to Rogers. They really know how to screw their customers. Reduce minutes, increase evening clocks, increase plan prices and then limit where you can use your phone and ensure you pay long distance fees.

Examples

The examples below are based off the assumption that you live in Vancouver and you have a Vancouver number (but you can substitute any city):

Outgoing Calls

1.) If you are inside your LCA and make a call to a number outside your LCA, you pay long distance (you are in Vancouver and you are calling Toronto).

2.) If you are outside your LCA and make a call to a number that is inside the calling area that you are currently in, you no pay long distance as this is consider a local call (you are currently in Toronto and are calling someone in Toronto).

Incoming Calls

1.) If you are inside your LCA and receive a phone call, you pay no long distance as this is consider a local call (you are in Vancouver and you are receiving a call from Toronto or Montreal or Halifax, etc).

2.) If you are outside your LCA and receive a phone call, you pay long distance (you are in Toronto and receive a call from Toronto or Montreal or Halifax, etc).

Call Forwarding

1.) If you are forwarding a call from your Rogers phone to a local number within your LCA, you pay no long distance as this is consider a local call (you are in Vancouver or another city and you are forwarding your calls to your home in Vancouver).

2.) If you are forwarding a call from your Rogers phone to a number outside of your LCA, you pay long distance (you are in Vancouver or another city and you are forwarding your calls to your friends house in Toronto).

Maps detailing specifics are available from Rogers and Fido.

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  • Jorelle

    COME ON TELUS/BELL. HURRY UP. I'm getting off this Rogers/Fido shipwreck as soon as I can.

  • djelimon

    They're practically forcing people to jb

  • http://twitter.com/johncpiercy John Piercy

    Im glad to use my 3GS on Skype ,, all day and call anywhere I WANT TOO …

  • GC

    Rogers’ specialty: screwing customers. They’re so good at it, that they rather not properly inform their customer service representatives (CSRs) regarding their war of attrition against the customer, albeit the widely known fact such CSRs are almost always the first in line to soak the backlash.

    On one boring morning while attempting to burn time before the doors of my local clinic, I attempt to 611 twice in regards to “screw-customer #13″ (Rogers’ new visual voicemail), and to my surprise, neither CSRs had a clue about the changes. Thanks to the 3GS with headset, I quickly fired up safari during the call, and gave the CSR the rogers.com page address in regards to change. Moment of silence thereafter as CSR attempts to learn on the spot, and then gladly thanks me for my information, promising she’d “inform colleagues.” Irony? Somewhat. Disgusting? Very.

    In all seriousness, it’s clear that this is no longer a question of, “is the grass greener on the other side?” But realistically, “please let there be grass on the other side.” This alternative Bell/Telus GSM network can be initially unstable, slow data, and not too cheap. At this stage, giving Rogers Wireless a big slap of competition is beyond necessity.

    I, for one, WILL pay that extortion of an early cancellation fee, if I can enjoy my iPhone on a provider that doesn’t spend elaborate effort at molesting its users.

  • GC

    Rogers’ specialty: screwing customers. They’re so good at it, that they rather not properly inform their customer service representatives (CSRs) regarding their war of attrition against the customer, albeit the widely known fact such CSRs are almost always the first in line to soak the backlash.

    On one boring morning while attempting to burn time before the doors of my local clinic, I attempt to 611 twice in regards to “screw-customer #13″ (Rogers’ new visual voicemail), and to my surprise, neither CSRs had a clue about the changes. Thanks to the 3GS with headset, I quickly fired up safari during the call, and gave the CSR the rogers.com page address in regards to change. Moment of silence thereafter as CSR attempts to learn on the spot, and then gladly thanks me for my information, promising she’d “inform colleagues.” Irony? Somewhat. Disgusting? Very.

    In all seriousness, it’s clear that this is no longer a question of, “is the grass greener on the other side?” But realistically, “please let there be grass on the other side.” This alternative Bell/Telus GSM network can be initially unstable, slow data, and not too cheap. At this stage, giving Rogers Wireless a big slap of competition is beyond necessity.

    I, for one, WILL pay that extortion of an early cancellation fee, if I can enjoy my iPhone on a provider that doesn’t spend elaborate effort at molesting its users.

  • GC

    Rogers’ specialty: screwing customers. They’re so good at it, that they rather not properly inform their customer service representatives (CSRs) regarding their war of attrition against the customer, albeit the widely known fact such CSRs are almost always the first in line to soak the backlash.

    On one boring morning while attempting to burn time before the doors of my local clinic, I attempt to 611 twice in regards to “screw-customer #13″ (Rogers’ new visual voicemail), and to my surprise, neither CSRs had a clue about the changes. Thanks to the 3GS with headset, I quickly fired up safari during the call, and gave the CSR the rogers.com page address in regards to change. Moment of silence thereafter as CSR attempts to learn on the spot, and then gladly thanks me for my information, promising she’d “inform colleagues.” Irony? Somewhat. Disgusting? Very.

    In all seriousness, it’s clear that this is no longer a question of, “is the grass greener on the other side?” But realistically, “please let there be grass on the other side.” This alternative Bell/Telus GSM network can be initially unstable, slow data, and not too cheap. At this stage, giving Rogers Wireless a big slap of competition is beyond necessity.

    I, for one, WILL pay that extortion of an early cancellation fee, if I can enjoy my iPhone on a provider that doesn’t spend elaborate effort at molesting its users.

  • Dusty

    Crappy!
    New carriers anytime soon….

  • Codeman

    This is so stupid. I have had to change my number twice already cuz my iPhone thinks I live in a LD area but it never was on my bell blackberry. And everymonth I have to call them because they ove charge by 10-30$!!! What a rip off. Does this void their stupid contract cuz I'm not getting the service i'm paying for!!!!!! I hate this! I hope bell and telus get their GSM network up fast!!!!

  • CO

    How much can Rogers/Fido unilaterally reduce their provided services without adjusting the fees, legally speaking?

    Take it to the extreme: You sign up today for a 3-year contract, and you made your decision based on LCA, Voicemail storage, etc.
    The next day you receive a notification from R/F, telling you that you LCA is your block, you may store 1 voicemail for 15 minutes, your included minutes have been reduced to 2 per month, every overtime minute is $20, etc. You get my point.

    How can it be that R/F can change all these things at will, without having to either reduce the fees, or allowing the subscriber to cancel the plan (without having to pay the ECF, that is)?

  • piluma

    We should fill a lawsuit for psychosocial harassement, fraud. These people are sick!

  • http://www.iphoneincanada.ca/category/x1zeros-corner/ X1Zero

    1 word:

    Monopoly

  • Mike

    I thought Rogers was great……until I found out about all the little ways they screw their customers.

    Anyways, my cousin's works in Telus' corporate office and he told me last night that they are launching their 4G network on or around September 15th this year. Now, I'm not sure if he screwed up by telling me 4G instead of 3G, or what happened there, but hopefully we all find out soon!

  • TK09

    Very shocked that there isn't a single LAWYER or CANADIAN GOVERNMENT OFFICIAL currently on Rogers
    services scratching there heads asking “can they get away with this” ???? Welcome to our land / run your flags high people.

  • Mike

    ….Let's all bend over again!

  • JC

    I forwarded your post to Rogers and added this comment:

    The iPhone blog has started listing all the ways that Rogers screws its customers and is now up to #14 on the list — reducing local call areas. I am sick of your ongoing changes which invariably increase costs. The customer is not protected by the CRTC or by competition — neither is working in the marketplace. So why are you surveying customers on how much they trust Rogers? Only a fool would trust a company that screws its customers left, right, centre, up, down, sideways….

    The CRTC is truly useless at protecting consumers. It contributes to screwing us by making up ways to increase our cable and phone bills by imposing charges for all sorts of subsidies and programs that benefit special interest groups only — all at the expense of the consumers it is supposed to serve.

  • rorypiper

    Why am I NOT surprised by this?

  • Justin

    This is a very sad day indeed. That mean alot of people including myself may be paying long distance because we do not live in downtown area. I will assure you this, I would be jumping ship the first chance I get. Skye might be the solution for making outcall if this happens.

    As customer we are simply pigs waiting by the Roger/Fido slaughter house.

  • Justin

    Anyone knows what the radius is for the current local calling map is for Fido in Toronto. So I can guesstimate if I should cancel my home phone that takes effect end of month. I'm work in downtown and live in Newmarket. This is so upsetting to think that I might be paying long distance after October 15 half the time of my day.

  • Justin

    Found it.

    http://www.fido.ca/cms/pdf/coverage/Toronto_ENG

    I guess Newmarket will have a high chance of being a long distance city to make/receive call from Toronto.

  • http://www.iphoneincanada.ca/category/x1zeros-corner/ X1Zero

    It looks tight. You may just make it.

  • http://www.iphoneincanada.ca/category/x1zeros-corner/ X1Zero

    It looks tight. You may just make it.

  • jabohn

    I would like to see what the change is in calling areas. Is there not a map showing what the calling area is before the changes?

  • http://www.iphoneincanada.ca/category/x1zeros-corner/ X1Zero

    It looks tight. You may just make it.

  • http://www.vancouvergolfreview.com YVRGolfReview

    Gotta love Rogers!!!

  • http://www.iphoneincanada.ca iphoneincanada

    Wow. Rogers seems to be subtly releasing all these “great” features to shortlist customers. The only people who realize this is the people who actually care about their bills. Thanks X1Zero for your coverage!

  • Justin

    Not yet anyway. Call customer service for Fido and they say to look out for it on the website.

  • Andrew

    Sigh… I've watched the changes pile up, but this one is the worst for me.

    The entire reason I paid for early evenings was so that I could call my girlfriend (who apparently now lives outside of my LCA) in the evening. We like to talk for hours, and even though Rogers was screwing me on other aspects of my service, I enjoyed this freedom.

    Not anymore. Looks like now I will use very little of my “unlimited” evenings and weekends as I will be fored to use Skype. Talking to my girlfriend for an hour now costs $21.

    Thanks, Rogers.

  • xxjdxx

    So does anyone know how the local calling areas have changed?

    I'm looking specifically for Kelowna. Thanks!

  • Firsttimecottager

    That looks like an old city fido map..

  • Andrew

    http://www.rogers.com/web/content/wireless-plan

    The maps of the local calling areas affected are at the bottom of the page, including Kelowna.

    Hope that helps…

  • Andrew

    http://www.rogers.com/web/content/wireless-plans/wp_long_dist_local_calling

    The maps of the updated local calling areas are at the bottom of the page, including Kelowna.

    Hope that helps..

  • Andrew

    http://www.rogers.com/web/content/wireless-plans/wp_long_dist_local_calling

    The maps of the updated local calling areas are at the bottom of the page, including Kelowna.

    Hope that helps..

  • xxjdxx

    No, actually, if you read the explanations attached to the maps, its not exactly clear.

    I actually called both my local store and rogers customer service. Both of who had no idea this was going on, and had to look up the same website i was looking at. They couldn't give me a clear explanation.

    The conculsion we came to is that nothing will change…..which seemed odd to me. Why seperate the area into red/yellow if it has no effect on calling. I'm guessing both of the reps i talked to are wrong….

  • A Leon

    Again Rogers is taking money from our pockets is terrible i just received my bill and they increse my TV cable for second time, probably soon the Internet and now they are changing our calls from the cells phones , what else they want, the governement should stand for us is a rob. I am planning to disconect my cable and soon my local phone.

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  • wuju

    The Fido Toronto Local Area map is out at

    http://www.fido.ca/web/Fido.portal?_nfpb=true&_

    I live in Newmarket with a toronto number. It seems like I will be paying long distance making call from Newmarket to Toronto. I'm very upset now. What's the course of action you guys would recommend? I think I should be grand fathered in or an option to cancel my 3 year voice / 3 year data plan…

  • wuju

    The Fido Toronto Local Area map is out

    http://www.fido.ca/web/Fido.portal?_nfpb=true&_

    This confirms that on Oct. 15. I will be making long distance when I make a call from Newmarket to Toronto. I'm very upset now. So what's the course of action we as consumer can do? Any reco? I think I should be grand fathered as an existing customer who is in a 3 years voice plan + 3 years (6G for $30) data plan. or Fido gives me the option to op out of the entire deal with no penalty.

    Please help…

  • luke24erh

    Why the FUUUUUCK would the size of local outgoing call area not equal the size of local incoming area for urban centers?????? Check out the maps at Rogers.com if you don't believe me….

    EG. I am in “Pickering” and have a 416 Toronto Number. People phone it. It is normal minutes, no long distance. I phone a 416 Toronto number. I am charged long distance. I phone a 416 “pickering” number – I am not charged LD? Where is the line – ten feet from teh pole? 20 feet? if I start making a call on my commute home does it switch over? Robbers is unbelievable….

  • Anonymous

    Why the FUooooooooCK would the size of local outgoing call area not equal the size of local incoming area for urban centers?????? Check out the maps at Rogers.com if you don’t believe me….

    EG. I am in “Pickering” and have a 416 Toronto Number. People phone it. It is normal minutes, no long distance. I phone a 416 Toronto number. I am charged long distance. I phone a 416 “pickering” number – I am not charged LD? Where is the line – ten feet from teh pole? 20 feet? if I start making a call on my commute home does it switch over? Robbers is unbelievable….

  • Sheldon Mandelker

    I have lodged a complaint with the CCTS, which handles complaints for the CRTC about the change in the LCA.
    FIDO has refused to supply me with a map of the old LCA, so I can avoid incuring long distance charges. They actually told me that they don't want to discuss this subject with me anymore!

  • Eugene

    Here is the catch. The map is approximate and it says with little size font below the map that the area is defined by the recieving/transimtting tower rather than actual client location. Menaing, if they setup towers along the border so many people will use out-local area toiwers even though they are within the borders of local area. Ripping off, no doubt.

    There must class action law suit here for changing our contracts and how much we pay.

    - Eugene

  • Eugene

    Here is the catch. The map is approximate and it says with little size font below the map that the area is defined by the recieving/transimtting tower rather than actual client location. Menaing, if they setup towers along the border so many people will use out-local area toiwers even though they are within the borders of local area. Ripping off, no doubt.

    There must class action law suit here for changing our contracts and how much we pay.

    - Eugene

  • Eugene_m

    Does anyone if it is possible to to issue class action law suit against them? I signed up for 3 years when LCA was as it was. Imagine how many people would sign up for this class action? Since now it has changed why should Ipay penalty to get rid of thier service? If they change the game rules just let me go out of it.

    It is just in time Bell has announced support for iPhone 3G. We all should think about making Rogers look bad in public media – only than they will seriously think about what they have done.

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  • SAN

    fido IS JUST OUT TO FLEECE CUSTOMERS. I decided to withdraw from the term by recinding the contract and they still charge me early cancellaton fee. I am not paying it and may take FIDO to court if they do not withdraw early cancellation fee from my bill.

  • San

    legally speaking you need not stic to the contract as FIDO/Rogers are changing an essential term of the contract. Just cancell the contract and let them fight for the early cancellation fee. In my openion legally they can't take it to the court as they are bount to loose and will be liable to pay your court fees and general damages on top

  • SAN

    fido IS JUST OUT TO FLEECE CUSTOMERS. I decided to withdraw from the term by recinding the contract and they still charge me early cancellaton fee. I am not paying it and may take FIDO to court if they do not withdraw early cancellation fee from my bill.

  • San

    legally speaking you need not stic to the contract as FIDO/Rogers are changing an essential term of the contract. Just cancell the contract and let them fight for the early cancellation fee. In my openion legally they can't take it to the court as they are bount to loose and will be liable to pay your court fees and general damages on top

  • sendit

    I raised hell when this happend as I was never informed (although I was told repeatedly that I had been sent a notice). I live right on the edge of the border, so all of my phone calls suddenly became long distance. It took three months for them to correct it and having to deduct the long distance charges at my request (FIDO by the way). I demanded a free long distance plan to compensate which after many discussions with many different people I was finally granted. HOWEVER, the free long distance was only issued until the end of my contract, which is next month. not sure what I'll do now!