Videotron Wi-Fi Calling Roll Out Nears as Website Support Pages Go Live


Back in October, Quebec wireless carrier Videotron confirmed Wi-Fi Calling and VoLTE were set to launch in 2017, as testing was underway.

Now, it appears Wi-Fi Calling may launch soon, as the company’s website now details the feature, and support pages as well.

Screenshot 2017 12 11 14 44 58

Videotron explains, “When you’re travelling abroad, use a Wi-Fi network to connect with your loved ones back home. Wi-Fi Calling lets you enjoy international calling and texting with no long-distance charges and without using an app.”

Wi-Fi Calling will allow customers to accept incoming and make outgoing calls within a foreign country, without incurring charges, anywhere in the world. The same goes for incoming and outgoing messages worldwide.

As for free outgoing calls to someone in the same country as you, Videotron says these countries are included for Wi-Fi Calling:

Albany, Anguilla, Antigua and Barbuda, Bangladesh, Barbados, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Cambodia, Cayman Islands, Chile, China, Columbia, Costa Rica, Croatia, Curacao, Czech Republic, Denmark, Dominica, Dominican Republic, El Salvador, England, Equator, Estonia, Faeroe Islands, Fiji, Finland, France, French, Guyana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong-Kong Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Morocco, Netherlands, New-Zealand, Nicaragua, Northern Ireland, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion Island, Romania, Russia, Saba, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and Grenadine, Saint-Eustache, San Marino, Scotland, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Kingdom, United States (including Porto Rico, Hawaii, Alaska, Virgin Islands), Ukraine, Uruguay, Vatican, Wales

Wi-Fi Calling does have pay-per-use billing on certain cases as well:

  • Outgoing calls to someone in the same country as you (for countries not included in the above list);
  • Outgoing calls to someone in a different country than you (other than Canada);
  • Outgoing calls from Canada to one of the following top 30 countries, charged at $0.97/minute to mobile and $0.77/minute to landlines: Australia; Austria; Belgium; China; Denmark; France; Germany; Greece; Hong-Kong; Hungary; Ireland; Israel; Italy; Japan; Korea; Luxembourg; Malaysia; Mexico; Netherlands; New-Zealand; Norway; Poland; Portugal; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; United Kingdom

Wi-Fi Calling pay-per-use for calls are more expensive for other countries not listed, which you can see here.

Videotron says Wi-Fi Calling terms of service are as follows:

  • Own a device that’s compatible with the Wi-Fi Calling feature
  • Have a VoLTE SIM card and the VoLTE option activated in your account. You can find this information in your Customer Centre.

No compatible devices are listed yet to support Wi-Fi Calling, but iPhone users are expected to get support. Videotron’s support pages so far list the Samsung Galaxy S7.

Once Wi-Fi Calling goes live, users will be able to activate the feature on their device. Within the Espace Client, there is now a new VoWifi compatibility button as well:

Support for Wi-Fi Calling on Videotron for iPhone will most likely come via a carrier update. Videotron shares its LTE wireless network with Rogers. Let us know if and when you see Wi-Fi Calling go live on Videotron.

Thanks Marc


  • Jeagerjaques Doo (???)

    Nothing on iPhone X yet

  • My 1/2 cents

    hmmm. WiFi calling will work anywhere there’s WiFi with decent bandwidth. why list the countries where it’s available unless some countries block the network port WiFi calling uses? Afaik, Rogers has no listing of countries where you can use WiFi calling.

  • raslucas

    you missed the added value Videotron is adding. It isn’t that it will work, it’s that when you are in these countries (presumably they’ll use IP address but I’m really not sure, never seen a company make this position), the phone calls to these countries’ numbers themselves will be free…. This is contrary to a company like Rogers, they says the calls will be “like at home”. If you have “Roam like Home” with Rogers this is also true, but my point is that this is why they are listing countries. It’s the free calling into the country.

  • Jeagerjaques Doo (???)

    I agree with this 🙂

  • Eric

    Yeah – I’d rather Videotron get their pre-orders for the iPhone X together. I preordered 6 weeks ago, and still haven’t gotten my iPhone (new customer, trying to switch from Fido). I’m about to give up.

  • Jeagerjaques Doo (???)

    I bought from Apple store lol faster