On Friday, Apple acknowledged a problem with a “small percentage” of iPhone 6 Plus users who have been experiencing image quality problems with their device’s iSight camera.
Officially called the “iSight Camera Replacement Program for iPhone 6 Plus,” Apple’s replacement program allows some users to replace their iPhone 6 Plus’ camera for free. The company is making the program available to any iPhone 6 Plus owner whose device is producing blurry photos and carries the problematic part.
Apple didn’t detail the exact nature of the problem, however, they did say that some iPhone 6 Plus iSight cameras contain “a component that may fail causing your photos to look blurry.”
The iPhone 6 Plus is the only iPhone model that ships with optical image stabilization, a feature used to distinguish its camera from the iPhone 6. It is possible that the hardware controlling optical image stabilization feature is causing the problem in these devices.
Affected users can check their iPhone’s serial number on Apple’s website to see if their are eligible for the replacement program. Those taking advantage of the replacement program are advised to back up their device before handing it over at an Apple Store. Affected units will be eligible for repair for up to three years after the iPhone’s original purchase date.