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Fitbit Force Wristband Recalled Over Rash Concerns, Refunds Being Offered

Back in January some users of the Fitbit Force wristband started to notice rashes on their wrists due to the band’s design, with some startling images of what some doctors called “contact dermatitis”, as seen over at Consumerist (mild image below).

Fitbit rash

Today, Fitbit has issued a voluntary recall of its Fitbit Force due to a “small percentage” of users succumbing to rashes:

We wanted to provide an update on our investigation into reports we have received about Force users experiencing skin irritation.

From the beginning, we’ve taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an allergic reaction to these materials.

While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon.

The Fitbit Force hit Canadian retail outlets last November. 

If you have a Fitbit Force and it’s causing you to have a rash, you can fill out this form and get a refund. Are you having issues with your Fitbit Force? 

Founder and Editor-in-Chief of iPhoneinCanada.ca. Follow me on Twitter, and @iPhoneinCanada, and on Google+.

  • miphix

    Support this company in every way possible. Let’s face it, as consumers on average, we generally gripe about how companys don’t care about anything except the bottom line. It’s in my personal opinion that we are those companys bottom line. I know, you’re thinking to yourself, that’s crazy. Well, think of it this way. If you find a company that sells products that you like, you tend to buy it. Also, if an opinion is broadcasted by one of that companys personal that isn’t parralel to yours, like tommy hilfigure, that company swirrels the drain, not twice even. Just once. If it’s service you want. Give the bean counters of corperate america and the world over something to consider, and make this company great with your appreciative support.

  • http://www.iphoneincanada.ca/ Gary

    Yep. Everything is under a microscope with the web now. Great move on Fitbit’s part to make things better, for a problem that hasn’t affected many people at all. But still, it shouldn’t have happened.