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Apple Reportedly Aware of Phone-Switching iMessage Problem

According to a blog post by former Lifehacker editor Adam Pash, Apple has acknowledged that it is aware of the problem of lost iMessages for select users when they switch from an iPhone to another device. Adam, whose iPhone was affected by this message delivery glitch as well, says that Apple’s engineering team is working on fixing the bug but is “apparently clueless as to how to fix it”.

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Adam shares how he recently switched from an iPhone to Android and discovered that his phone number was still associated with iMessage. “Any time someone with an iPhone tried texting me, I’d receive nothing, and they’d get a “Delivered” receipt in their Messages app”, he writes. When he called up Apple tech support, he was walked through various steps which did not solve the problem and after 10 minutes, his tech support person said she needed to call him back.

I hung up; she called me back, then explained:

  1. This is a problem a lot of people are facing.
  2. The engineering team is working on it but is apparently clueless as to how to fix it.
  3. There are no reliable solutions right now — for some people the standard fixes work immediately; many others are in my boat.

In the meantime, Apple has completely hijacked my text messaging and my phone number portability (portability between devices, not networks). No one can fix this but Apple because it’s a problem at the device level, which means people in my position have no recourse but to wait for Apple to figure out what the problem is.

For those wondering, here are most of the supposed solutions Adam has tried with no success. If you’ve faced this problem when switching to an Android device and somehow got it resolved, please do share with us in the comments section.

“Technology runs through my veins...” | Follow me: @DrUsmanQ usman@iPhoneinCanada.ca

  • Chrome262

    LOL that will teach him. So I am assuming he still has a Mac or iPad where he uses iMessage? Because he wouldn’t have the issue if he stopped using the service all together. And he just has to tell his friends to remove the iPhone label in the contacts.

  • Marco

    happened to my friend.. he then fixed it by sending a text message from his new Android phone to all his contacts for their phones to automatically register that it is not on iMessage anymore.

  • http://www.iphoneincanada.ca/ Gary

    This is a problem. Had a buddy who switched to Android and I had no idea. But the message said “Delivered”.

  • Ali

    This has happened to me and numerous others that I know. Unfortunately the only ‘fix’ that I found worked was getting everyone else to go in their iPhone Settings, under Messages and turn ON ‘Send as SMS’ (which is off by default).

  • Missteee

    I see this all the time while at work. Eventually the phone catches up with u. However during that limbo u will lose messages. I also found rerouting my iMessages to my ipad while the iPhone sorts it out helps