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Can we “SEND” on Iphone yet our Shawmail emails?

The instructions supplied above are NOT CORRECT and misleading. It would be great if the author reviewed his / her comments for validity from time to time as he / she is mis-informing the iPhone users … many of them are probably as frustrated with the volumes of misinformation out there. Here are the facts:

For the iPhone to correctly fetch and send emails on the Rogers network while NOT using Rogers email account, the email settings have to define the EMAIL SERVICE provider's INCOMING email server and the WIRELESS SERVICE provider's OUTGOING email server. This two way street is set up on purpose so that users cannot exploit EMAIL SERVICE provider's servers for spam or solicitation.

The correct settings for iPhone 3GS on Rogers Wireless with Shaw email are as follows:

1. Create new mail account
2. Select POP (not IMAP) type of an account
3. Enter Name (user name of your email account ie. for user@shaw.ca would be user)
4. Enter Address: this is your email address ie. user@shaw.ca
5. Enter Description: whatever you want to display in your listing of Mail accounts
6. Incoming Mail Server:
– Host Name: pop.shaw.ca
– User Name: user (or whatever following instructions in #3 above)
– Password: the password you use to check email from your mail account with shaw.ca
7. Outgoing Mail Server:
– SMPT: smtp.rogerswirelessdata.com
– This entry will set it as the Primary Server; click on this entry to complete rest of the details
– User Name: blank – optional (do not attempt to enter your shaw.ca or Rogers account name here)
– Password: blank – optional (do not enter anything here either)
– Use SSL: set to OFF
– Authentication: leave at default Password
– Server Port: set to 25

Note: the Incoming Server Port is 110; outgoing is 25

These settings remain in effect EVEN when you are connected to your wireless network. There is no need to setup additional servers ie. the outgoing Shaw server as this likely won't work. The iPhone defaults to wireless connection for all of its downloads etc. and uses Rogers SMTP server for outgoing email EVEN if you are connected to your network.

That simple!

Thanks, that's a tremendous help but may I bother you for one other
query? Do you know the address for Fido instead of Rogers? Thanks very
much!

thanks

There appears to be a known bug in the Iphone firmware that does not turn off SSL even when prompted to do so.

This glitch effects Iphones quite intermittently but the trend is to have all of the correct user info and a valid internet connection yet even when the inital set up has concluded things work well when it actually comes to sending mail its a no-go.

Call Mac support and let them know, they might have a fix. Email and internet service providers do not.

how about shaw imap account to enable multiple folders on my iphone (pop does not allow multiple folders, ex; saved, work, etc).

Do you know the settings for Fido? Thanks for your feedback.

We have just purchased new iphone. I am able to receive shaw webmail but not able to respond to anyone. Help, what are the correct settings.

for fido
name: your name
address:your email address
description: name of account
incoming
host name:pop.shaw.ca
user name:account name
password: your email password
outgoing mail server:smtp.gprs.fido.ca

I used the instruction above and it worked. But then the next day, get the error “Connection to pop.shaw.ca failed” any idea why?

The easiest solution is to switch away from Telus and the email service
provided by internet providers (ie Telus/Shaw etc).

Sign up for a Gmail account and just enter your login details right on the
iPhone. Gmail has more storage, and if your computer crashes at home due to
a virus, your email will not crash with it since it's being hosted by
Google.

With IMAP, all emails are synced to the server no matter where you access
them, so you'll never have to worry about dealing with frustrating POP
issues ever again. There's also Push support now for Gmail on the iPhone
too.

Yes. Doesn't matter where you are as long as you have Internet.

Gary

NOTHING helpful here. GO AWAY! I LOOKED. Bunch of Virage? and IMAP and European questions. Won't help anyone trying to find actual questions about how to set up a telus send account. Just a bunch of unhelpful geeks trying to showoff their geekology. DON'T WASTE YOUR TIME.

Shaw told me you cannot send shaw mail from your iPhone unless connected to wifi and the ISP is shaw. So not via the cellular network at all unless you use a web browser and ego to shaw's webmail site. So lame.

OK Guys…HERE IT IS.

If using email accounts from telus, shaw, ect. on a iphone from bell, rogers, ect…do the following:

Each iphone provider has its own outgoing server to use (for 3g)
Each email provider has its own outgoing server to use (for wifi)

As an example, I'm using Telus email account on my Bell Iphone 3gs.

These are my setting that FINALLY WORK FLAWLESS:

Incoming mail server:
Host Name: pop.telus.net
User Name: <yourusername>
Password: <yourpassword>

Outgoing Mail server: (2 Settings)

1.)
Primary Server
Host Name: smtp.telus.net
User Name: <leave blank>
Password: <leave blank>
Use SSL: OFF
Authentication: Password
Server Port: 25

2.)
Primary Server
Host Name: mail.1xbell.ca
User Name: <leave blank>
Password: <leave blank>
Use SSL: OFF
Authentication: Password
Server Port: 25

THATS IT!

* NOTE: Remember, every iphone dealer has it's own outgoing sever for it to send email on 3g. (bell is mail.1xbell.ca)

* Also make sure the primary outgoing server is you email provider and the second outgoing server is you phones provider's server.

* Also make sure they are both set to ON.

Have fun, I hope I relieved a few headaches!

PS: It you bought your phone from somewhere other than Bell, just ask them what there outgoing mail 3g server is…OR GOOGLE IT.

CHEERS!

In that past that’s been my experience too. I was not able to send using the Rogers SMTP server when on WiFi, and of course I can’t send using Shaw’s SMTP server when I’m not at home. The solution was to add multiple SMTP servers. The iPhone will try them in succession until one works. That way you don’t have to turn off wireless to send an email.

Luckily I have access to a university SMTP server that allows me to use it from any network, authenticated with a password and encryted using SSL. This one works no matter what network I’m connected to, and emails still appear to come from the correct account. (I was thinking I could use a Gmail account in this way too, but the problem with Gmail is that any emails sent from their network have your Gmail address as the return address, regardless of how your email client is set up. Since my Gmail address is not my primary email address, I don’t like this.)

BUT, recently I noticed that Rogers did allow me to access their SMTP server even when I was connected via WiFi! I looked at the email headers to see what was going on. Indeed the message was handled by Rogers even though I was connected to the university’s WiFi network. At first I thought this meant that the Rogers SMTP server accepted an email from the university’s network, but that was not the case. The originating IP address was my iPhone’s IP address on the Rogers 3G network, not the IP address on the university WiFi network. (The phone held both network connections and consequently had two different IP addresses.)Looking at the cellular data counter also showed that this email flowed over 3G, even though I had a WiFi connection.

So if you want to avoid unnecessary 3G data charges, don’t have the Rogers SMTP server as the only one you set up. Set up one or more other ones that will work in the list too.

Under 7. – clicking ‘on this entry’ doesn’t work. It’s not a link. (iPhone4)

I had to hit ‘save’ and then it got hung up verifying and can’t verify. So I saved as an account that probably won’t work (got that in a window that popped up) and THEN was able to go into settings. It’s still not able to verify.

Not sure what the issue is as I followed the steps.

Thank you Joe! These settings finally worked on my iphone 4!

I talked to Shaw’s tech support about this, and they said that it’s because of issues between Shaw and Rogers’ different servers. When I asked about a potential fix to it, they told me that while many of them were iPhone users themselves and were frustrated by the issue, since it’s an issue of compatibility with a competitor, it’s not really a high priority fix for the company.

If you do this the reply to will not show up as the @shaw account when sending from your phone only when seeendiong from your computer.

I was having the same issue (thought I did). I have Fido and use shaw as my email.
My itunes automatically did the incoming settings so I was receiving emails like a dream but could only send from home.
Well on the 3gs – if you go into the settings for mail, then into Account, then hit the outgoing servers SMTP, you will see a screen that shows the Primary and Other outgoing. The Shaw outgoing is entered as the primary and then Fido was sitting waiting for me and all I had to do was slide it to ON

- it is right there already I just had to turn the Fido outgoing setting on in the “Other SMTP servers” section. So it will check both outgoing settings and now I have no trouble at all. Little slow sending sometimes that’s it.

I hadn’t updated my Operating System but now have, so perhaps there was an update where this info was added, but I don’t know if that matters.

I can now send and receive my shaw email on my Fido iphone 3Gs no problem.

K so now I can connect on 3G and not wi-fi anymore… Pretty sure it’s cause my Internet is thru mts

Thanks for your help. It’s great to get this knowledge from you, the shaw and telus website are useless.

what about for bell customers????

I have new iphone 4 from telus on the shaw network and none of the instructions below work for me. Very frustrated with both telus and shaw, anyone????
Thanks Coreen