Apple Yet to Acknowledge 2011 MacBook Pro Failure Problems
According to a report by AppleInsider, owners of 2011 MacBook Pro notebooks continue to report GPU-related system failures but Apple has not yet yet acknowledged the widespread problem, and is therefore not planning any replacement program to solve the growing issue, as claimed by sources close to Apple’s internal repair network. The total number of affected MacBook Pros is unknown, though it is estimated to stand at about ten units per week.
Users of early-2011 15-inch and 17-inch MacBook Pro models are reportedly suffering from systematic crashes and graphics failures, which are seemingly related to the laptops’ discrete AMD-built GPUs. The source notes that some “lower-tier Apple employees are aware of the situation”. However, multiple customers are reporting that Apple Store Geniuses in the U.S. and other countries are directing out-of-warranty customers to third-party repair companies.
“The total number of affected MacBook Pros is unknown, though one third-party service provider estimates recent repair intake for this specific problem stands at about ten laptops per week. Despite the case load, Apple is disinclined to take remedial action to curb incoming repairs, such as a replacement program. Known internally as a Quality Program, Apple’s takeback, replacement and exchange initiatives are only activated in the event of severe, widespread or potentially dangerous hardware failures.”
If you’re experiencing a similar issue and have contacted Apple regarding the issue, let us know how Apple responded to your repair request.