CRTC Wants to Change How You Shop for Internet Plans—What’s Next

Crtc internet plans.

The Canadian Radio-television and Telecommunications Commission (CRTC) is asking for public feedback on whether Internet providers should display standardized labels for their plans.

These labels, like nutrition facts on food, would show details like price and speed, making it easier for Canadians to compare options. Are we just super bad at shopping for internet and need more hand holding?

You can share your thoughts with the CRTC until February 20, 2025, through an online form, by mail, or even by submitting a video in sign language. All feedback will be added to the public record and will inform the CRTC’s decision.

“Canadians have told us that it is difficult to compare plans for home Internet services. We are proposing a new label to make the shopping experience easier. This is the next step in our work to empower Canadians so that they can make informed decisions,” said Vicky Eatrides, Chairperson and Chief Executive Office, CRTC, in a statement.

The CRTC will also hold a public hearing starting on June 10, 2025, to discuss this idea further. In the coming weeks, more consultations will open, including one about what should happen when Canadians face outages with Internet, phone, or TV services.

While this sounds promising, it raises questions: Will standardized labels actually help consumers? And will the consultation lead to meaningful change? Telecom websites are frequently redesigned, overwhelming users with a dizzying amount of information. Mandating labels might be one thing, but it doesn’t lower internet pricing and access, which is what people need.

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Cody
Cody
1 year ago

They should publish AVERAGES of speed for average connection, not hypothetical perfect conditions.

Cody
Cody
Reply to  Cody
1 year ago

I got a thumbs down, so curious on who would be against this? LOL

Ipse
Ipse
Reply to  Cody
1 year ago

Robellus 🤣

bksras
bksras
1 year ago

Should also add easier cancellation, where you can just log into your account and click on cancel, instead of having to call in and fight with retention

Zenzing
Zenzing
1 year ago

I Do NOT trust our system or the CRTC as it is an Oligarchy system!! FACT.

Gerhard Mack
Gerhard Mack
1 year ago

This has possibilities for under the hood stuff that people should care about.

IPv6: NO / planned (date)/ static / dynamic
DNSSEC: yes/no
Secure BGP: no / enforcing/ advertising / both

mindom2004
mindom2004
1 year ago

The CRTC a complete waste of taxpayer dolars promising us fair competition and rates for at least 20 years and ALL we have are higher costs. All issues can be resolved overnight by opening the markets to foreign competition,. Prices will drop at least 50% overnight. Taxpayers are being gouged because of the failures and actions of the CRTC.

Ipse
Ipse
Reply to  mindom2004
1 year ago

No kidding….I'm sure they paid for a "study" that concluded that Canadians are stoopid , not that the cartel has a chokehold on consumers.
Sheesh….can we PLEASE get rid of this batch of nincompoops. Soon we'll be invisible on the charts in terms of standard of living – a rounding error.

Chuck B
Chuck B
1 year ago

Read Redflag deals.You're good to go. Best for the least or bust.

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