Amazon Web Services (AWS) launched a new desktop AI assistant called Amazon Quick today, for its enterprise and business customers. The announcements were made today at the What’s Next with AWS event held in San Francisco.
Unlike older tools that require you to upload files manually, Quick runs in the background and connects directly to your local documents and apps like Google Workspace, Microsoft 365, Slack, and Zoom.
For business users, this means the AI can proactively help you out during the day. It can scan your calendar and surface relevant notes just before a meeting starts or draft email replies based on your previous chats. You can even use simple voice or text prompts to have it build full presentations and data dashboards from scratch.
“AI has never been more capable or more accessible,” Amazon said in a statement to iPhone in Canada.
Along with the desktop app, AWS is rebranding its Amazon Connect service into a suite of four specialized AI agents designed to help businesses and their customers more effectively.
Amazon Connect Customer (formerly the standard Connect service used by brands like Air Canada) focuses on making customer service smoother. For the person on the other end of the phone, these agents can help resolve issues faster by giving human representatives better data or handling simple requests automatically.
The other three agents target specific industries to improve how services are delivered. Amazon Connect Decisions helps manage supply chains to ensure products are in stock when you need them, while Amazon Connect Talent uses AI to screen job applications and conduct initial interviews at any time of day. Finally, Amazon Connect Health is built specifically to help clinics and hospitals manage patient care and clinical workflows more efficiently.
The company explained that “Amazon Connect is expanding from a single product into a set of four agentic AI solutions designed to work within your existing workflows.”
AWS noted that these tools are built to be deployed in just weeks. They also emphasized that “at all times, they provide complete visibility and transparency into AI recommendations and decision-making, so you stay in control.” This new tech is based on the same systems Amazon uses to run its own massive retail and hiring operations.
Want to see more of our stories on Google?
P.S. Want to keep this site truly independent? Support us by buying us a beer, treating us to a coffee, or shopping through Amazon here. Links in this post are affiliate links, so we earn a tiny commission at no charge to you. Thanks for supporting independent Canadian media!
