TELUS Says CRTC Wireless Code of Conduct Requirements Have Been Met

Telus has announced this morning the company has met all the necessary requirements of the CRTC’s Wireless Code of Conduct, which kicks into effect on December 2, 2013.

David Fuller, TELUS Chief Marketing Officer, said in a statement “By listening to our customers and using their feedback to make substantive changes, TELUS has earned the best national customer loyalty in our industry by far.”

The company lists its Customers First approach and changes implemented since 2009:

  • November 2009: Elimination of extra fees for system access and carrier 911 services on all our Clear and Simple rate plans
  • May 2010: Anytime Upgrades removing unfair cancellation fees in favour of a simple Device Balance
  • June 2010: Notifications for data usage in Canada and while roaming abroad to help avoid bill shock
  • February 2011: Easy and inexpensive device unlocking after 90 days
  • April 2012: Clear, simple and plain language Service Terms.
  • October 2012: Elimination of device activation fees for new and renewing customers

Telus says by the end of this month, there will be domestic and international data blocks and notifications at $50 and $100 intervals to inform customers about their data usage, part of its plans to meet the terms of the new Wireless Code.

The CRTC published their Wireless Code of Conduct back in early June. One of the major changes was the ability for consumers to cancel a contract after two years without paying cancellation fees. This resulted in all wireless carriers in Canada adopting new two-year wireless contracts, with some plans and hardware pricing seeing slight price increases to make up for the shorter terms.

What has the Wireless Code of Conduct meant for you so far?