Apple Replacing These Apple TV 3 Units Suffering From Wi-Fi Issues


9to5Mac reports Apple has started a replacement program for 3rd generation Apple TV units affected by Wi-Fi connectivity issues:

Apple has determined that a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues:

  • Cannot locate network
  • Unable to join network
  • Dropped or intermittent connection.

Only units with serial numbers ending in DRHN will be eligible, along with fourth and fifth (Update: according to AI in the comments and others, look for the 4th and 5th serial numbers, not 3rd and 4th) alphanumeric characters containing the following:


Apple or an Apple Authorized Service Provider will replace affected products for up to two years from the original purchase date.

In March it was revealed a silent third generation Apple TV refresh contained a smaller version of the A5 chip plus other minor tweaks. If you have suffered issues with your Apple TV and it is eligible, then you should contact Apple for a replacement.


  • I have had nothing but problems with my ATV3 and WiFi. The serial number is DY5HD…DRHN
    The …represent three missing characters. Is this one of the eligible units?

  • crosseyed_mofo

    if your having wifi issues and its under a year old apple will replace it anyways, regardless of serial number

  • KS

    Called Apple today. Apple will not replace it the woman said no decisions had been made and they wanted to charge me 29.98 apple care coverage!

  • She’s hatin’. call back and get another rep or try online chat.

  • Al

    It’s the 4th & 5th characters. The original report was wrong in saying the 3rd & 4th.

  • Where did you hear this from? Apple?

  • Al

    I checked my AppleTV and noticed that the 4th & 5th characters matched. So my gut told me that the original notice may be wrong. I checked your source post (9to5Mac) to see if there was a retraction and noticed numerous comments stating that it was the 4th & 5th characters. One contained a link to a MacRumours post that referenced people stating the correction. Something about those two characters representing the month/year and it not being possible that the noted combinations would be in the 3 & 4 position and match up correctly with what the first few characters of the serial# are meant to represent.

  • Ah, okay I gotcha. Thanks for that, updated! Definitely confusing.

  • Al

    re: the posted update
    “ai”… hah!… Why didn’t I think of that?! It’s actual “AL”, as in “Alan”. But I think I like the “ai” version better.

  • Thanks Alan.

    From now on you’re known as ai, for artificial intelligence or Allen Iverson 😉