New Rogers $15 Connection Fee Launches Today, Will “Bring Customers More Value” [u]


Starting today, Rogers is launching their new $15 Connection Fee, which replaces the current $35 Activation Fee. The new fee is $15 for new or existing customers who are activating or upgrading any wireless service with Rogers.

Rogers says the following benefits will be available to customers:

  • A free call to Rogers TechXpert service when activating and upgrading a device. This includes on boarding help to set up voicemail, transfer contacts, manage apps, and demonstrate device tips and tricks
  • The Smartphone Freedom Advantage, which includes: flexibility to change plans and devices, device price matching, and options to purchase device support and protection;
  • A SIM card included with your new device (and if required upon upgrade).

Also, Rogers emailed us a statement regarding this new fee to say the following:

We made these changes to bring our customers more value. This is not a response to the CRTC’s Wireless Consumer Code.

There you go. So for any new activations or upgrades, the fee will be $15 (UPDATE: and will not be $35 as previously stated). Are you ready for this new fee? Do you think it offers more value?


  • Michael Moniz

    So charging for BASIC customer service brings customers more value? And CDN telcos wonder why they’re hated by consumers!!

  • The fee is now $15, not $35. It’s a discount compared to before, but nonetheless still a fee.

  • Michael Moniz

    Still a stupid fee. Bell still charges $35. Wonder if this will force them to drop theirs as well.

  • HateRobbersButI’mStuck

    so they are charging money for things that were free before…
    hmm….they must be brings more value to them…. robbers

  • Yep.

  • Brad Kozak

    No activation/connection fee at Telus!

  • Yep!

  • Joker Eh

    I may just jump ship as my contract is over next phone and I need a new iPhone, new cable service, new internet provider, new home phone. Nice knowing you Rogers.

  • KL

    How would this be an advantage to customers when there are other carriers on the market doesn’t charge for activation fees. The way I look at it is I am subscribing to a service and will be paying for it every month and carriers like Rogers still wants me to pay $15 just to be able to use their service??? doesn’t make much sense to me.

    I think the so call activation fees is just a sugar coated term for carriers to make more money off the customers. Advantage to the customer? not a chance.

  • bbccc

    But you have to buy the SIM with Telus, don’t you? That makes it pretty much a wash.

  • winnertakesteve

    Can I get a discount to opt out of having a clueless csr read from a script to tell me how to do things I already know how to do? 😛

  • Superphone88

    Hi, I was wondering if this would be a change in the terms of service that you sign when you get a new contract. If it is can I cancel without paying the cancellation fees because it was a change in their terms? Thanks