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Rogers/Fido Updated Hardware Upgrade Policy Brings New Tricks

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Happy Monday morning!…Get ready to cry.

Effective August 21 2009, Rogers/Fido are once again amending their Hardware Upgrade policies.

rogers-iphoneFido1

The new policy now states that you can only get a hardware upgrade after 24 months (used to be 12 months). The new policy affects all consumer accounts (business accounts seem unaffected) and all devices (smartphones and regular phones).

For those following, this is number 11 on the Rogers hates-its-customers list (1, 2, 3, 4, 5, 6, 7, 8, 9, 10).

To make sure everyone understands the pain Rogers is about to deliver, I am going to break this post down into five sections:

1.) The Background Info

2.) Rogers/Fido Hardware Upgrade Policy Before March 17 2009 (Old Policy)

3.) Rogers/Fido Hardware Upgrade Policy On Or After March 17 2009 (New Policy)

4.) The Rogers/Fido 2009 Amended iPhone 3G/3GS Policy

5.) Rogers/Fido Hardware Upgrade Policy On Or After August 21 2009 (Another New Policy) (The New Change)

————

1.) The Background Info

With Rogers/Fido, you will need to sign up on a 3-year contract to be eligible to upgrade or activate an iPhone 3G/3GS and then choose an available voice or voice and data plan.

To be eligible for the contract promotional pricing for the iPhone 3G/3GS, you must have a 3 year voice and data plan (data plan not required for non-smartphones). If you choose to not opt for a data plan for the iPhone 3G/3GS, you pay a hefty $200 premium on top of the would-be promotional price.

2.) Rogers/Fido Hardware Upgrade Policy Before March 17 2009 (Old Policy)

Before March 17 2009, the hardware upgrade policy was that you could upgrade to ANY phone as soon as you have reached the 12 month (1 year) mark in your contract since your last upgrade/activation. If you opted for that, you pay a premium for the device because you would be only one year into the contract term. So for example, the price of upgrading to the iPhone 3G under the old policy would look like this after 1 year into your contract term since your last upgrade/activation (prices assume 3 year voice/data plan).

  • 8GB iPhone 3G in Black – $299 or more (promo price $199)
  • 16GB iPhone 3G in Black or White – $399 or more (promo price $299)

The reason you pay $100 or more is because you are only 1 year into your contract term and your accumulated discounts are not high enough to enable promotional pricing.

Once you reached the 2 year mark in your contract since your last upgrade/activation, under the old policy, promotional pricing is usually granted and looks like this (prices assume 3 year voice/data plan):

  • 8GB iPhone 3G in Black – $199 or less
  • 16GB iPhone 3G in Black or White – $299 or less

3.) Rogers/Fido Hardware Upgrade Policy On Or After March 17 2009 (New Policy)

On March 17 2009 Rogers and Fido brought in a new policy that essentially said that if you have a Smartphone (Blackberry, iPhone, etc) on your account, you will not be able to upgrade to another Smartphone until you reach the 24 month (2 years) mark in your contract from your last upgrade/activation.

However, after 12 months in your contract from your last upgrade/activation, you may upgrade to a REGULAR CONSUMER phone (Nokia 5310, Nokia 6086, etc).

In summary, dumbphones are every 12 months, smartphones every 24 months.

At the time, this changed absolutely everything for Rogers/Fido customers.

Eligibility
New Rogers/Fido Customers

If you are a TOTALLY brand new customer to Rogers or Fido, once you have your 3 year contract plan chosen, the prices below are for NEW customers (prices assume 3 year voice/data plan):

  • 16GB iPhone 3GS in Black or White – $199 ($699 outright)
  • 32GB iPhone 3GS in Black or White – $299 ($799 outright)
  • 8GB iPhone 3G in Black – $99 ($599 outright)
  • 16GB iPhone 3G in Black or White – $149 ($649 outright)

The next part is going to be confusing, so read carefully.

Current Rogers/Fido Customers using Smartphone Devices

If you are an existing Rogers/Fido customer and are going to be less than two years into your contract by the time you want a hardware upgrade, then a few things happen here.

According to the new upgrade policy (March 17 2009 and onward), if you currently have a Smartphone (iPhone, Blackberry, etc) registered on your account, even if you did not buy it from Rogers/Fido but it is registered on your account, then you will NOT be able to upgrade to another Smartphone (iPhone 3GS) until you have reached the 24 month (2 year) mark in your contract since your last upgrade/activation.

At that time, 2 years in, your pricing will look like this (prices assume 3 year voice/data plan):

  • 16GB iPhone 3GS in Black or White – $199 or less ($699 outright)
  • 32GB iPhone 3GS in Black or White – $299 or less ($799 outright)
  • 8GB iPhone 3G in Black – $99 or less ($599 outright)
  • 16GB iPhone 3G in Black or White – $149 or less ($649 outright)

In other words, everyone that got the iPhone 3G on July 11, 2008, your next Smartphone upgrade will be available July 11, 2010, according to this upgrade policy.

However, do understand that when Rogers/Fido say you are “eligible” to upgrade, upgrading to a new smartphone (iPhone 3GS) may not actually be the case. You may be “eligible” to upgrade, but you may be only eligible for a non-smartphone, for example.

Also, Fido customers may use their FidoDollars towards an upgrade.

Current Rogers/Fido Customers using non-Smartphone Devices

If you are an existing Rogers/Fido customer and are going to be more than one year but less two years into your contract by the time you want a hardware upgrade, then a few things happen here.

If you are an existing Rogers/Fido customer and are not using a smartphone device or a smartphone device is not registered on your account, you may upgrade to the iPhone 3GS (or other device) so long as your account has reached atleast its 12 month mark since your last activation/upgrade.

At that time, 1 year in, your pricing will look like this:

  • 16GB iPhone 3GS in Black or White – $299 or less ($699 outright)
  • 32GB iPhone 3GS in Black or White – $399 or less ($799 outright)
  • 8GB iPhone 3G in Black  – $199 or less ($599 outright)
  • 16GB iPhone 3G in Black or White – $249 or less ($649 outright)

Note that the longer you wait and hold off on the upgrade, the better your price will become. So waiting until 2 years into the contract instead of 1 year will likely lower the price to promotional pricing of $199/$299 for the iPhone 3GS 16GB/32GB and $99/$149 for the iPhone 3G 8GB/16GB.

Also, Fido customers may use their FidoDollars towards an upgrade.

Summary Of Rogers/Fido Hardware Upgrade Policy On Or After March 17 2009 (New Policy)

Technicalities aside, this hardware upgrade policy essentially only affected current customers that were using any type of Smartphone device.

You used to be able to get any device every 12 months, but on March 17 2009, it changed to every 24 months for smartphones.

The policy stayed the same at 12 months for regular, non-smartphone devices.

4.) The Rogers/Fido 2009 Amended iPhone 3GS Upgrade Policy

On June 18, 2009, Rogers/Fido amended their hardware upgrade policies for a limited time for current iPhone 3G owners. Since this change, this policy for iPhone 3G owners has been extended until September 15 2009. This temporary policy is detailed below:

Fido1

Fido Amended iPhone 3GS Upgrade Policy

Existing iPhone 3G Fido customers:

  • Use FidoDollars towards the purchase of a no-term iPhone 3GS
  • Fido will top up the FidoDollars amount by $100
  • This promotion does not include an extension or renewal of your service agreement or the need to get a data plan
  • Must have an iPhone 3G on a 3-year contract activated on or after July 11, 2008

Price:

  • 16GB iPhone 3GS in Black or White – $699 minus your FidoDollars minus Fidos Bonus 100 FidoDollars ($699 outright)
  • 32GB iPhone 3GS in Black or White – $799 minus your FidoDollars minus Fidos Bonus 100 FidoDollars ($799 outright)

Existing non-iPhone 3G Fido customers:

If you are NOT currently an existing iPhone 3G Fido customer, you can still use your FidoDollars towards the no-term cost of the iPhone 3GS by subscribing to a data add-on with term.

Price:

  • 16GB iPhone 3GS in Black or White with data add-on – $699 minus your FidoDollars ($699 outright)
  • 32GB iPhone 3GS in Black or White with data add-on – $799 minus your FidoDollars ($799 outright)

———

rogers_wireless

Rogers Amended iPhone 3GS Upgrade Policy

Existing iPhone 3G Rogers customers:

Option #1

Existing Rogers iPhone 3G customers with a minimum tenure of 6 months since the launch of the iPhone 3GS on June 19, 2009 will be able to upgrade to an iPhone 3GS with a $250 discount towards the no-term price. You will be required to add 1 year onto your existing contract and have an attached data plan.

  • 16GB iPhone 3GS in Black or White – $449 ($699 outright)
  • 32GB iPhone 3GS in Black or White – $549 ($799 outright)
  • All administration fees will be waived for the customers who are taking advantage of this offer.

Option #2

Existing Rogers iPhone 3G customers who activated or upgraded from July 11, 2008 to September 30, 2008 and have consistently spent on average of $100 or more each month (before taxes) will be able to take advantage of the promotional pricing. You will be required to add 1 year onto your existing contract and have an attached data plan.

  • 16GB iPhone 3GS in Black or White – $199 ($699 outright)
  • 32GB iPhone 3GS in Black or White – $299 ($799 outright)
  • All administration fees will be waived for the customers who are taking advantage of this offer.

Existing non-iPhone 3G Rogers customers:

Your pricing will vary from promotional pricing to near-outright pricing.

  • 16GB iPhone 3GS in Black or White – $199 to $499 (outright $699)
  • 32GB iPhone 3GS in Black or White – $299 to $599 (outright $799)

For exact pricing, see your local Rogers dealer or contact 1-888-ROGERS1.

5.) Rogers/Fido Hardware Upgrade Policy On Or After August 21 2009 (Another New Policy) (The New Change)

Now comes the new change effective August 21 2009.

The new policy now states that you can only get a hardware upgrade after 24 months. The new policy affects all consumer accounts (business accounts seem unaffected) and all devices (smartphones and regular phones).

If you read above, the original upgrade policy (before March 17 2009) stated that you could get any device as long as you were at or past the 12 month mark into your contract.

The next policy revision (on March 17 2009) indicated that you could still get any device as long as you were at or past the 12 month mark into your contract. However if you had a smartphone on your account, you must wait until the 24 month mark (instead of 12) in your contract in order to upgrade to another smartphone. Consumer (dumbphone) devices were still available on or after the 12 month mark in your contract.

The latest policy revision (August 21 2009) indicates that ALL consumer accounts must wait until the 24 month mark in your contract in order to get ANY device (consumer or data device).

Things Have Not Changed For Current iPhone Owners

This new policy is not news to current smartphone owners (iPhone 3G/3GS), as current smartphone owners must still wait 24 months before upgrading to a new smartphone ever since the original March 17 2009 policy revision (except for those temporary iPhone 3GS upgrade promotions).

In other words, people who got the iPhone 3GS on June 17 2009, your next upgrade is June 17 2011. But don’t freak out. This is the same policy that iPhone 3G (and all other data devices) owners were under. The only reason current iPhone 3G owners were able to upgrade to the iPhone 3GS after one year for example is because of the amended iPhone 3GS upgrade policy for current iPhone 3G owners.

So what does this mean for a new iPhone that is released in Summer 2010? Well, in short, it means you cannot upgrade to it until 2011 (by then the next next iPhone will be out). However, it is practically guaranteed that Rogers/Fido will again amend the upgrade policy for current iPhone 3G/3GS owners if a new iPhone is released in Summer 2010.

News To Prospective and Non-Smartphone Owners

This new policy however is news to everyone else that either does not own a smartphone or is planning on getting a smartphone.

The people this is going to affect most are the people that are not able to upgrade yet or are almost at their upgrade date. Now these people cannot upgrade and must wait until the 24 month mark is reached in their contract since their last upgrade/activation.

So if you have a consumer (dumbphone) device right now, your eligible upgrade date (whatever you thought it was), effective August 21 2009, just turned into 2 years from your last upgrade/activation. If you have a data (smartphone) device and wanted to switch to a consumer (dumbphone) device for whatever reason, you must also now wait 24 months instead of the 12 months that was originally required for current smartphone owners.

Summary Of Rogers/Fido Hardware Upgrade Policy On Or After August 21 2009 (New Policy)

In summary, it is now a requirement to have a minimum of 24 months tenure since your last upgrade/activation to get any device (smartphone or dumbphone) in a hardware upgrade.

The original upgrade policy (before March 17 2009) required a minimum of 12 months of tenure since your last upgrade/activation to get any device (smartphone or dumbphone) in a hardware upgrade.

The next policy revision (on March 17 2009) required a minimum of 12 months of tenure since your last upgrade/activation to get any consumer (dumbphone) device in a hardware upgrade. For data (smartphone) devices in a hardware upgrade, a minimum of 24 months of tenure since your last upgrade/activation was required.

Now, effective August 21 2009, ALL consumer accounts must wait until the 24 month mark in their contract in order to get ANY device (consumer or data device). As I mentioned earlier, this does not affect current smartphone owners much (you just have to wait 24 months to upgrade to consumer devices as well if you were planning to switch from smartphone to dumbphone), but it sure does affect prospective smartphone and non-smartphone owners, as they now must wait two years to upgrade instead of 1 year.

The bottom line is, whatever your eligible upgrade date was (or whatever you thought it was), has now become an eligible upgrade date two years since your last activation or upgrade effective August 21 2009. As a harsh example, if you have been waiting until your 1 year mark to upgrade your device, that 1 year mark just became 2 years effective August 21 2009 (that is, if your 1 year mark is after August 21 2009).

Final Thoughts

As a little trivia, did you know that Rogers once prided itself on having the best hardware upgrade policy among the wireless carriers Canada? They believed this was a competitive advantage because Rogers only required a 12 month tenure where the other companies (Telus, Bell, etc) required two or more years. It is funny how a company changes so quickly, as this is clearly no longer a competitive advantage for Rogers Wireless.

I promise you, Rogers (along with Fido) is going to dig itself into a grave. The company is slowly but surely losing what makes it competitive. All of Rogers’ once competitive advantages are being destroyed or absorbed by the other wireless carriers in Canada, including the GSM cellular technology.

If Rogers does not wake up and improve their business practices, services and prices, there will be a mass exodus of customers to new competitive carriers offering similar services. People will have no problem paying $500 for a cancellation fee if they will save that much or more per year with another carrier.

The one thing that I have noticed however is that ever since Nadir came into power at Rogers, the company has made one bad decision after another.

I think it is time for some corporate reorganization.

———

Update: For the non-believers (may you feel the wrath of Rogers):

HUPNEW

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  • Soundweave

    Does this mean you can't just go in and buy an iPhone at full price (ex 699) whenever you want? Or is the 24 month wait just for getting the cheaper deals?

  • Upgrades only affect cheaper deals or promo pricing on devices.

    You can always buy it outright regardless of tenure

  • Dusty

    So whats Rogers doing now to piss us off? lol Im confessed as there always doing something stupid and changing rules I just can't follow…
    What # is this one for Rogers? 10? 11? LOL

  • Ralf

    It seems that's not the only change against their own customers: Just read this note on my recent invoice:
    “Effective October 1, 2009, your Visual Voicemail box capacity will be 35 messages (previously 50 messages).
    Also, Visual Voicemail messages you receive will be accessible for a 10-day period and may then be re-saved for
    an additional 10 days, following which they will be deleted. Previously, these messages would remain accessible
    for 30 days and could be re-saved for an additional 30 days. Please ensure that you review the messages in your
    voicemail box and record any important information that you have been keeping since any saved messages
    originally received more than 20 days before the effective date will be deleted on that day. All other aspects of
    this service will remain the same.”

    Seems Rogers is running out of harddisk space. What a shame in times of modern technology.

  • Rude van Steenes

    What have you got on the rumor that Bell is coming into the picture with it's 3G/4G network and will be allowed to sell the iPhone this coming fall?

    This came from a marketing rep over the weekend and he claims that all these strategies by Rogers will come undone once that happens as the source claims Bell will do whatever it takes to steal back the wireless power base. Under new management and flush with cash, Bell wants in on 3G/4G and negotiations are apparently ongoing.

    Have you or anyone else out there heard any more on this??

  • Rob433

    rogers seems to be stupider then bell and telus, ive only been on rogers since 3GS came out and they cant even send me my bill, i havent signed up for online billing and then they have the nerve to call me and say your passed due on your bill u have to pay or we will cut your service. i wait for these call and i tell them hey u send me a bill and i will pay it but im not just gonna dump money into your company when i cant see an invoice of my charges as im new and would like to moniter my bill to see if i have the correct plan for me. they say sorry will will send bill out to day, but u still have to pay then i get mad ask to speak to the supervisor and end up with a small credit on my account. stupid if they didnt have the Iphone i wouldnt be using them. Virgin for me was the best they really took care of there customers.cant wait to see if bell and or telus come out with iphones sometime soon so i can use that to get more credit out of rogers

  • Mark

    this is the most painful thing i've heard in recent memory… my hardware upgrade date is the 21 of august.

  • Wow!
    So it's like a celebration then but a celebration with anger, as
    you're on the same day!

  • Evan

    F*** Rogers, F*** Bell, F*** Telus! I am so sick of being consumerly raped by Rogers!! And as a former Telus customer, they are just as bad and Bell sucks balls too. Why oh why can't another company swoop in to save the day? <cough> SHAW ARE YOU LISTENING?!?!?

  • Mark

    if i can't argue my way around this with a csr or retentions rep, then this will be an epic, Hulk-style (ed norton hulk, not eric bana hulk) venting of rage. sheer, uncontrollable, green-skinned purple shorts rage. do you have a link to the actual news release from rogers?

  • omg.. *hides*

    No link yet. Since this is effective August 21, you will have to call and
    ask about it at that time. Rogers hardware upgrade policies are not made
    public for this exact reason; Rogers knows their policies are garbage.

  • rorypiper

    Shaw Wireless is coming, but not anytime soon. They will have a GSM network, but doubt they'll official offer the iPhone. That's what jailbreaking and unlocking are for!

  • Mark

    have just talked to a CSR who says that no one at rogers has any knowledge of this policy change, and he specifically went on record saying that. not saying that i entirely trust what a rogers csr tells me, however this does lead me to inquire where this information about the policy change comes from. is the source 100% reliable?

  • The policy is effective August 21 2009. August 21. Today is August 17.

    You will hear about the change from Rogers officially then.

  • Oh yes.That is coming. Rogers cannot hide their policies.

  • ifokust

    If I bought the 3GS outright when it launched I should still be eligible for HUP in 2010 correct? From reading the post it doesn't really clarify that point. It says 24mth waiting period from smart or dumb phone purchase but, my contract wasn't extended, and I paid full price for 32gb 3GS. If that still doesn't reserve HUP in 2010 Rogers/Fido aren't giving current customers an option to upgrade that is at least on par with new customers.

    The post says customers using smartphones must wait 24mths from start of contract or activation to be eligible. The activation point needs to be more specific.

  • Unfortunately the policy itself is unclear and leaves much interpretation at
    the whims of Rogers.

    However, in my experience, if you have any smartphone registered to your
    account, whether bought outright or from another country, you automatically
    cannot upgrade for 2 years.

    So if you signed up on a 3 year contract with Rogers on October 1 2005 that
    matures October 1 2008 and then bought the 3GS outright on June 19 2009,
    technically your account is still upgrabe-able. The reason this is, is
    because your last upgrade/activation was October 1 2005.

    However, herein lies the open interpretation. If Rogers wanted to, when you
    call to upgrade, they could easily say “you got the iPhone 3GS on June 19
    2009 and because of that, your next upgrade is available June 19 2011″. Even
    though you bought the device outright.

    That example is very real because I have personally delivered that exact
    news to hundreds of Rogers customers.

  • It seems that with all these complicated upgrade policies, the smarter thing to do now would be to pay full price for phones, let contracts expire, “cancel” and bleed retention for all you can on you monthly bill. That said, new Fido customers don't even have that option anymore

  • Unfortunately the policy itself is unclear and leaves much interpretation at
    the whims of Rogers.

    However, in my experience, if you have any smartphone registered to your
    account, whether bought outright or from another country, you automatically
    cannot upgrade for 2 years.

    So if you signed up on a 3 year contract with Rogers on October 1 2005 that
    matures October 1 2008 and then bought the 3GS outright on June 19 2009,
    technically your account is still upgrabe-able. The reason this is, is
    because your last upgrade/activation was October 1 2005.

    However, herein lies the open interpretation. If Rogers wanted to, when you
    call to upgrade, they could easily say “you got the iPhone 3GS on June 19
    2009 and because of that, your next upgrade is available June 19 2011″. Even
    though you bought the device outright.

    That example is very real because I have personally delivered that exact
    news to hundreds of Rogers customers.

  • That is the best comment I have heard all year.

    Well said.

  • eason

    “good news!” now i can forget about giving more money to rogers and wait till my contract past and leave =P

  • I have a Blackberry Bold on Rogers and would be eligible soon for an uprade under the current policy. At first it made me mad to read this.

    On a second thought, I don't care.

    It just makes my choice easier. As soon as the new HSPA network is running in Quebec, I'm breaking my contract with Rogers and getting the next Iphone on Telus as soon as it's out.

  • Name

    Anyone worried about not getting their HUP should phone in before Aug 21. I was eligible for HUP prices (299 for the 32G 3GS) before my 1 yr. anniversary. Both my wife and I have contracts which began Aug 2008 and ordered the HUP on June 22 by phone. I was told my 3 yr. contract will start anew from that date. I sold the two 3G phones for $600 so I basically paid tax on $600 for two new phones.

  • shazzahllala

    This is bullshit! I had less than a month until I was going to upgrade to an iPhone and add the 6GB data add on… Is there really nothing I can do (other than pay full price)?

  • Lucianno

    If you buy a phone at a rebate let's say an IPHone 3GS on June 19th it should show up in the system that you took advantage of that discounted prince. Hence it will restart to count ur HUG eligibility from the moment u took the rebate….if it's outright it will have no SOC code in the system that shows that u took the rebate and therefore u can upgrade anytime ….since last time was oct 2005.. Does it make sense?

  • Lucianno

    How many days should a Rogers/ Fido customer be given notice regarding the changes of the HUG policy and how is this notice made to them… since Rogers Terms Of Service states ” Unless otherwise specified in the Service Agreement, we may change, at any time, any charges, features, content,
    programming, structure or any other aspects of the Services, as well as any term or provision of the Service
    Agreement, upon notice to you.”

  • Not true.

    If you start a 3 year term for example, and do not take a phone at
    that time, you must wait 2 years to get one via the upgrade program

  • xxjdxx

    The thing i dont understand is everyone saying that they 'can't wait' to leave or switch or otherwise get out of contract, but have you really looked at what telus and bell are offering? They really aren't any better. One word for you “Collusion”

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  • fidobitch

    Fido changed the policy again–you have to be 30 months into your 3 year plan!

    I went to an Apple store on Sept 28th 2009 to try and buy an iPhone 3GS and switch to a smartphone plan from a regular phone plan. A sales rep for Fido was at the store. She checked my account and informed me that I was only 23 months into my 3 year contract. I thought I would just have to wait 1 more month. But NO! I have to wait 7 more months before I can purchase an iPhone at the discounted price. You are supposed to be within 6 months to the expiration of your contract to be eligible for phone discounts with a contract renewal.

    The only option she offered me was to pay the full price for the iPhone, or other smartphone, and switch over to a smartphone plan without any hardware discounts. If I wanted to leave Fido, I would be penalized $20/month and have to payout the monthly fee for the remainder of the contract term.

    I tried to reason with her, and suggest that we renew my contract early on a smartphone plan, and extend the contract by 7 months over the 3 year renewal term. She said that she doesn't have the authority to make such adjustments.

    Makes no sense! I am willing to pay more per month by moving to a smartphone plan from a standard phone plan, and I am willing to extend my contract by 7 months to cover the time variance. Fido would be making more money from me, but they say “no”. Not only are they losing the extra money they would make from me, but they are pissing me off enough to make me voice my frustration on the internet. They are so stupid. I am also stupid for even trying to reason with them.

    What makes it a “contract” when the other party can change whatever they want, whenever they want? Am I in some feudal system where Fido is the lord?

    If you are trying to decide between phone carriers, do not choose Fido!

  • “Fido: Giving low prices a good home”

    Mmhmm

  • fidobitch

    Fido changed the policy again–you have to be 30 months into your 3 year plan!

    I went to an Apple store on Sept 28th 2009 to try and buy an iPhone 3GS and switch to a smartphone plan from a regular phone plan. A sales rep for Fido was at the store. She checked my account and informed me that I was only 23 months into my 3 year contract. I thought I would just have to wait 1 more month. But NO! I have to wait 7 more months before I can purchase an iPhone at the discounted price. You are supposed to be within 6 months to the expiration of your contract to be eligible for phone discounts with a contract renewal.

    The only option she offered me was to pay the full price for the iPhone, or other smartphone, and switch over to a smartphone plan without any hardware discounts. If I wanted to leave Fido, I would be penalized $20/month and have to payout the monthly fee for the remainder of the contract term.

    I tried to reason with her, and suggest that we renew my contract early on a smartphone plan, and extend the contract by 7 months over the 3 year renewal term. She said that she doesn't have the authority to make such adjustments.

    Makes no sense! I am willing to pay more per month by moving to a smartphone plan from a standard phone plan, and I am willing to extend my contract by 7 months to cover the time variance. Fido would be making more money from me, but they say “no”. Not only are they losing the extra money they would make from me, but they are pissing me off enough to make me voice my frustration on the internet. They are so stupid. I am also stupid for even trying to reason with them.

    What makes it a “contract” when the other party can change whatever they want, whenever they want? Am I in some feudal system where Fido is the lord?

    If you are trying to decide between phone carriers, do not choose Fido!

  • Ex

    “Fido: Giving low prices a good home”

    Mmhmm

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