Videotron Hits 1 Million Wireless Customers


Quebec-based wireless provider Videotron has hit a milestone of 1 million business and residential wireless customers, after launching their mobile network back in September 2010.

Videotron says when it launched, it was able to differentiate itself from incumbents “with original campaigns and a series of firsts,” such as their expanded LTE network and recent launch of Voice over LTE (VoLTE).

Manon Brouillette, President and CEO of Videotron, said in a press release, “A million thanks to our clients. They are the ones who push us to do better every day. This is an important milestone for Videotron and for each of its 6,500 employees, without whom this ambitious project would not have been possible.”

Videotron says their network has seen over $2 billion invested since 2008 and has created over 1,000 jobs. Its coverage blankets 898 municipalities in Quebec and 20 in Ontario (the network is a joint venture with Rogers).

“As the world becomes ever more connected and mobile, the telecommunications industry is entering a decisive phase. We are determined to be on the front lines and to continue innovating to meet the many challenges that lie ahead,” added Manon Brouillette.


  • Mario Gaucher

    They should clearly update their website and news release…
    VoLTE is working perfectly fine on iPhone 8 and iPhone X… not just iPhone 7.

  • Jeagerjaques Doo (???)

    I wish they could launch WiFi calling soon ! If they could launch Wi-Fi Calling on supported iCloud-connected devices, like AT&T or T-Mobile does in the US, that will be really attractive for Apple users and more competitive

  • Olivier

    Thank god they are on Quebec so we have some sort of competition.

  • Pouet

    WiFi calling come in december…

  • Alex

    Yea so that’s one million people who paid a month of service in advance. Assuming that’s a minimum of $30 per person, they have $30 million in the bank collecting interest. No other company asks for two months worth of service on your first bill unless your credit is shit.. And there’s no way around it. They just say “well, whenever you leave, we send a cheque” Will that cheque include interest? What if I don’t leave? Horrible.

  • Bill___A

    “a series of firsts,such as their expanded LTE network and recent launch of Voice over LTE (VoLTE).” What is this supposed to mean? They are hardly first out of the gate with VoLTE..especially if they don’t have wi fi calling yet. Statements like this remove credibility, and credibility is very important. I wish them well, but let’s not publish information which doesn’t make sense….

  • Jeagerjaques Doo (???)


  • Dehop

    Where’s this 2 months worth of service coming from? We just activated a new account with them three weeks ago, they only charged us 1 month in advance plus half the activation fee (it’s spread over the first two months).

  • Dehop

    Thankfully we are in Ottawa, where Videotron has been expanding their main network, and can take advantage of their promos that severely undercut the national carriers.

    Example (both BYOD):
    Videotron: 6GB, $50/mo… INCLUDES unlimited Canada-wide call/text
    Bell: 6 GB, $55/mo… PLUS a minimum $45 300 local minutes voice/text plan

    No contest

  • Jeagerjaques Doo (???)

    Will the VoLTE and WiFi calling support iPhone 6s? Coz I don’t want to change my iPhone 6s yet. My Apple care just finished in October, at least it can be used for another year … please let me know , thank you .

  • dean

    I’m with rogers and my iPhone 6s used to support wifi-calling. So the tech inside the phone does allow for wifi calling as well as VoLTE! If videotron wants to allow it on the 6s, thats another story though

  • Anonymous


  • Jeagerjaques Doo (???)

    I was on Fido, my iPhone 6s works well on VoLTE and WiFi calling. I don’t understand why videotron doesn’t support it. Maybe they want to sell more iPhone 7 8 and X lines . I am not sure.

  • Alex

    Sorry, that’s what I mean by two months. You’re paying a total of two months on your first bill; the month you’ve actually been with them plus another. I totaled this as two, but yes one month of advance payment. Still ridiculous seeing as I have yet to see another company do this.. On the second month of being with Videotron you pay for that month, and continue. I switched to Koodo a while back and they charged me $50 after a month of use, and $50 subsequently after that. Makes sense?

  • Dehop

    I see what you mean now… I had to check the initial kiosk point-of-sale receipts for my previous activations, and with Fido and later switch to Koodo, you’re right they were only for the SIM card and/or activation fee. With Videotron it was the full amount for the month, which made sense at the time until you brought it up.

    OTOH, I took ownership of a Bell account a few months ago, and for the first bill, dated Aug 1, it billed for the coming month (“billed to Aug 31”), so it doesn’t look like Videotron is unique in doing advance billing.

  • Dehop

    Surprisingly, I did a Videotron activation yesterday where this was NOT the case. They gave an option: credit check, or invoice first month in advance, and the amount would be deducted from the bill.

    On the flip side, the Koodo service cancellation email suggests that even if they don’t bill a month in advance, if you cancel mid-cycle then they won’t refund you a pro-rated amount:

    “Recurring charges that are billed in advance at the beginning of your billing cycle will not be refunded when your service is cancelled. This includes your monthly plan and any add-on charges”

  • Mario Gaucher

    what you are saying here is different.
    you had a choice to give a security deposit or do a credit check.

    on your first invoice, you will still be billed for the current month and 1 month in advance.