Halifax-based Eastlink has launched easyTab Flex, essentially a leasing program for smartphones, similar to what’s already available from Rogers, Telus and Bell.
Eastlink says the program offers the “lowest device pricing with the best plan price.” You essentially make 24 month payments for your new smartphone, then either return the phone after two years, just pay back the easyTab Flex Deferred Amount.
“As we continue to elevate our mobile experience, we continue to take our lead from our customers who have been clear about the level of flexibility and value they want from their provider,” said Jeff Gillham, CEO Eastlink, in a statement. “It’s that customer-centric thinking that’s led to a product that we are proud to say can’t be beat with the absolute best value in all of the markets we serve.”
Eastlink says easyTab Flex makes a wider selection of devices more affordable for customers, including the likes of Apple’s iPhone 14 and iPhone 15 series, along with the latest Samsung Galaxy smartphones.
For example, a 256GB iPhone 15 Pro Max will cost $49.83/month for 24 months on easyTab Flex. Compared to easyTab financing, the latter costs $69.42/month. You’ll need a minimum $55/month plan for easyTab Flex.
In this case, if you keep the phone after 24 months, you need pay back the upfront discount of $471 (based on the $1,666 device cost from Eastlink). Or just give the phone back (you will have paid $1,195 over two years). You get a lower device payment but of course there’s always a catch.
For smartphones that are returned, Eastlink says they are refurbished and repurposed or recycled.
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Eastlink is the worst company I have ever dealt with. Zero accountability for their own mistakes. Can’t even reach management or the CEO’s office even after filling out their online request for assistance. They take advantage of senior citizens and charge their credit cards for services they don’t have. We will be filing complaints with CCTS CRTC and CBC News. Garbage company!!!
I also had bad experience with Eastlink. After more than 10 years of being a loyal customer (phone, TV and internet) we had to temporarily relocate to another province for a year. We wanted to keep some of the services, (landline because of the alarm and possibly email account but not the internet and TV) at our home but they only let us keep the phone service. The rest we had to cancel because it didn’t make sense paying entire year for the services we couldn’t use in another province. There was the day set for the termination of those services but 4-5 days before then they basically shut them down prematurely without so much as a warning.
Not only we were left without any internet access (those were the times before the mobile internet) just before the move but we were locked out from our email that was very important for our ability to communicate at the time. We had planned to download and save a significant number of email messages from their servers that were important for us but those were lost after they cancelled the service before the set date.
We spent hours on the phone with their customer support trying to regain the access to the email account for the few days that were left before the official end date of the service (we were initially told that is possible), only to get runaround and eventually being told they don’t have technical capability to allow that. Never got an apology or explanation why they cancelled the service before the agreed upon date or even a partial refund for the few days we were paying for the services they prematurely terminated. They simply didn’t care.