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Videotron Launches Wi-Fi Calling for iPhone with 31.1 Carrier Update

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Quebec wireless carrier Videotron has finally launched Wi-Fi Calling for iPhone users, as it was released with carrier update 31.1, which came out yesterday evening.

By going to Settings > General > About on your iPhone, a prompt for ‘Carrier Settings Update’ should pop up.

Once the carrier update is installed, go to Settings > Phone > Wi-Fi Calling and toggle it ON. If your device supports Wi-Fi Calling on Videotron, you should see this setting.

Wifi calling iphone videotron

Wi-Fi Calling allows Videotron customers to make text and phone calls over Wi-Fi when they are in areas of low or non-existent cell coverage, or while travelling outside of Canada.

Below, you can see how the carrier name ‘WiFi Videotron’ enables when no cellular network is detected (AirPlane Mode is on below):

Videotron wifi calling 3

Back in December, we saw Videotron update its website to note Wi-Fi Calling was coming. From what iPhone in Canada readers are telling us, the feature is available for those with an iPhone 7 or newer.

Let us know if you’re seeing Wi-Fi Calling on your iPhone after installing the latest 31.1 carrier update.

Thanks Mario, Marc and Paul!

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  • Mario Gaucher

    By the way, it doesn’t work with the latest iOS 11.3 beta 1… carrier is already at 31.5… and it doesn’t have the WiFi calling option. We will probably get WiFi calling on the next beta.

    I’m the Mario in this article… I’ve tested it on my wife’s iPhone which is on the stable release… works really fine.

  • Stephane Racine

    It asked me to call Videotron to enable the service.

  • Mario Gaucher

    You need VoLTE enabled on your account to get WiFi calling.

    I had all that on my wife’s account… Besides entering my home address when activating WiFi calling for the first time, nothing else had was required

  • Anaron

    No love for the iPhone 6/6S eh?

  • Mario Gaucher

    Sadly for volte and WiFi calling, Vidéotron is supporting iPhone 7 or newer.

  • Dany Quirion

    will work and its public released

  • Jeagerjaques Doo (???)

    it ask me to contact videotron to allow it on this account… why . i am so happy to have this function now, but i can’t turn it on

  • CMfly

    Worked on iPhone X and iPhone 8, sadly my parents who need this the most have iPhone 5s’s….. It’s too bad because when I was on Rogers the wifi calling worked on the 5s.

  • Mario Gaucher

    You need a volte SIM and volte added to your account to get WiFi calling. Besides that, nothing else is required.
    So go into a Vidéotron store to get you sim exchanged… and make sure they add volte as an option in your account

  • Mario Gaucher

    Volte was working on iOS beta… so I expect WiFi calling to be working on the next beta.

  • Jeagerjaques Doo (???)

    they told me because my iPhone X is not from Vderotron, because its from Apple. i need to buy device from videotron. I gonna find a someone to explain this to me.

  • Mario Gaucher

    You’ve got a wrong answer.
    Call back.
    Any iPhone can be activated on VoLTE and WiFi calling as long as you have the proper sim and VoLTE added to you account.
    My wife’s iPhone was bought from Apple… works fine with VoLTE and WiFi calling.

    The VoLTE sim is the one that came in a yellow card… it also says nfc sim on the card.

  • Jeagerjaques Doo (???)

    my VoLTE is activated, but my iPhone shows if i need turn it on, i have to contact videtron…

  • Mario Gaucher

    Your phone stays on lte when making a call? Normally without VoLTE, it will switch to 3G.
    Also, in your online account, you should see VoLTE
    When I first called for my wife, they messed up… I had to call back… wait like 10-15 minutes while they were fixing something in my account and finally got VoLTE working.

  • Mario Gaucher
  • Jeagerjaques Doo (???)

    the volte is activated ,,,, the call is on the LTE

  • Jeagerjaques Doo (???)

    they still could not fix the problem… i am so fucked up….

  • Mario Gaucher

    Try to reach them on Twitter…
    Or on the official forum/community.
    If you have everything in place, there’s absolutely no reason to not activate WiFi calling.
    iPhone bought at Apple and Vidéotron are exactly the same device… no custom firmware/software.

  • paul daher

    I got the same message at first si i turned on the wifi and it worked. If not turn the feature off then turn it back on

  • Jeagerjaques Doo (???)

    I tried everything. Even I went to the store to get a new SIM card. It doesn’t work . So, it’s not working on my iPhone X …it’s just not working. 🙁

  • Jeagerjaques Doo (???)

    It’s too bad. I should transfer my number to Rogers when they have promotion $50 for 6GB. At least they know how to solve the problem…

  • Mario Gaucher

    This doesn’t make any sense.
    I would try on the official forum or even send a complaint on their website.
    Again, it you have volte working, I don’t see any reason to not have WiFi calling also working. Maybe some other technical problem not related to the fact that you’ve bought your iPhone X from Apple.

    Did you buy from Apple Canada? If yes, you have the same device that Videotron is currently selling.

  • Jeagerjaques Doo (???)

    Yep, I bought my device from Bayshore Ottawa Apple store.

  • Jeagerjaques Doo (???)

    I don’t think that’s my device problem. I went to the store, they use another iPhone with my SIM card, the same problem. It’s must be something wrong with Videotron service.

  • Mario Gaucher

    you’re all set then…
    something in your plan might not be compatible…
    it might be an old plan no longer available. only Vidéotron can tell… I would escalate this with the technical support… or try to speak to a supervisor. I’ve had some good luck when with their social media team on twitter. Also, some good help is also available on official forum/community.

  • So Young

    lol wow…really no reason for this when Rogers support VoLTE and Wi-Fi calling fir iPhone 6 and up…

  • Jeagerjaques Doo (???)

    If Rogers have $50 for 6 gb, I will sure to jump. I know why people don’t like using small businesses service. So dump…

  • Olivier

    Is there any technical reason for that? I can’t seem to find one…

  • Bill___A

    Did you go into Settings>General>About and make sure you have the Carrier Settings update for Videotron 31.1 and also make sure you are on the latest iOS version, 11.2.5? Maybe you have already checked this, but if you haven’t, you need to.

  • Jeagerjaques Doo (???)

    It is

  • Jeagerjaques Doo (???)

    Do you solved the problem? I guess we have the same issue. The technician called me every day. Telling me they are doing system uodate, I can turn it on after their uodate. But I still could not turn it on now.

  • Stephane Racine

    I called yesterday, they were clueless. They told me I did not subscribe to their wifi service so why should I care. Afterwards they asked me to upgrade to 11.2.5 which again is unrelated. That said I went on the web site and check information about your phone. It seems that I need a new SIM card to have VoLTE. I’ll go to a club Videotron over the weekend. Would really like this option, especially when I do phone call in my basement.

  • Mario Gaucher

    for technical reasons (like leaving wifi coverage without dropping your call), you need VoLTE working on your account.
    For that, you need the newer NFC SIM card (Videotron is also calling this sim the VoLTE SIM). This sim came in a yellow card… the older one came in a black card. Once you have the newer sim and volte added on your account, you should be able to activate wifi calling.

  • Jeagerjaques Doo (???)

    Yeah, they asked the same thing. Seems my phone meets the requirements, the volte is activated in my account, SIM card is compatible. The only thing is I can’t enable it on my phone…

  • Jeagerjaques Doo (???)

    I did change my SIM card, still not working.

  • Mario Gaucher

    this is weird…
    I don’t have wifi calling activated on my iPhone X because it’s running iOS 11.3 beta 2… and the configuration profile to get wifi calling is not yet available on this beta.
    Hopefully I won’t have any trouble activating this feature when iOS 11.3 is finally available to the public.

  • Jeagerjaques Doo (???)

    Omg, it’s suddenly working now !!!!

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