Apple’s Airport Routers Rank Highest in J.D. Power’s Customer Satisfaction

Apple has come out on top in J.D. Power’s latest ranking of wireless router manufacturers, with highest overall customer satisfaction. According to the J.D. Power 2016 Wireless Router Satisfaction Report, Apple’s AirPort Express, AirPort Extreme, and AirPort Time Capsule earned an overall customer satisfaction score of 876, based on a 1,000-point scale, followed by ASUS at 860, D-Link at 856, and TP-Link at 854.

2016 wireless router chart

The report, which is based on responses from 3,037 consumers, also shows that Apple was the only company to receive a 5-star Power Circle consumer rating, which places it “among the best”. J.D. Power measured overall satisfaction across 10 factors, listed in order of importance i.e. Wi-Fi range, reliability, speed of upload/download, restore connection easily, security capabilities, price, ease of use, variety of features, intuitive user interface, and customer service.

“What’s critical to customers is the ability to easily establish a reliable online connection through their wireless router regardless of the type or number of wireless devices they are using, smartphone, laptop, smart TV or other wireless device,” said Kirk Parsons, senior director and telecom, media & technology practice leader at J.D. Power. “Router manufacturers providing a product that’s intuitive to set up and operate and that functions with few connection interruptions are well positioned to increase satisfaction, customer loyalty and repurchase intention.”

It is interesting to point out that only last week, Bloomberg reported that Apple is planning to discontinue wireless router development, and has already disbanded its division that develops the Airport WiFi routers.

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  • Huh. I’ve demoted my Airport Extreme to being a wired switch in my media room because every time I enable the wireless it messes up my whole network.

  • Janker

    You’re holding it wrong.

  • Kael

    I turn the WiFi off on the Shaw routers as the WiFi on the Time Capsule is more reliable and provides better data transfer. Not to mention its the first router/WiFi that I have owned to last more than a year. Going strong since 2009! (Sounds like you have double nat going on. Turn it off Ryan)

  • SOB

    Been using an Apple Time capsule over a year now. Very happy with it. Have had no issues.