Last month, Nest Labs, the Google-owned company, halted sales of its Nest Protect smoke detectors after the company discovered defect with one of the products key features.
The Nest Protect was designed to allow users to turn off an accidental alarm by waving their hand under the device. Nest discovered that the alarm could also be turned off accidentally during a real emergency, and for that reason they halted sales of all Nest Protect devices.
Nest Labs is recalling approximately 440,000 of its Nest Protect units because of this issue. Users of the device will not need to worry about sending their devices back, instead the company is issuing a software update to disable the Nest Wave feature completely. However, if you prefer to return the device, the company is offering all buyers a full refund.
Have you purchased a Nest Protect smoke alarm? If so, do you plan to keep it or return it for a full refund? Let us know in the comments below.
If you have any questions regarding the recall or the product itself you can contact Nest at (800) 294-4280 or visit the company website. Users can also get information from http://support.nest.com/article/Nest-Protect-Safety.
[via Mercury News]
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Why not just update it with software that just disables the wave during an emergency? I know the answer can’t be as simple as it would be hard to tell the difference between a false and real alarm. But I hope they find a way to reimplement the feature as I think that is useful, maybe not a wave but rather a key? or passcode?
I have 6 of these and really love them. The wave feature didn’t always work for me anyways, so I wouldn’t return over this. I’m 6’2″ so I can just reach up and press the button in a false alarm.
Damn that Android software!
Integrating smart phones with smoke detectors is ridiculous overkill.
But the way that grill fans out to look like flowers though…