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RECALL: Apple Ultracompact USB Power Adapter

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Hey folks!

A quick notice to all those who have not been informed; The Apple Ultracompact USB Power Adapter is being recalled.

If you have an iPhone 3G or bought this adapter as a separate accessory, this notice is for YOU!

It would seem that Apple has determined that the power adapter’s metal prongs can break off and remain in a power outlet, creating a hazard. The replacements begin Friday October 10, 2008, are free, and should be done through the link HERE.

From Apple.com:

Important Safety Notice

Today Apple announced the Apple Ultracompact USB Power Adapter Exchange program.

Apple has determined that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating a risk of electric shock. �We have received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.

The�ultracompact�USB power adapters were supplied with every iPhone 3G sold in the following countries, and may also have been purchased separately as an accessory:

  • US
  • Japan
  • Canada
  • Mexico
  • Several Latin American countries (click here for a detailed list of countries)

Note: Apple USB power adapters supplied with original iPhones or supplied with iPhone 3G units sold in other countries are not affected.

Customer safety is always Apple’s top priority, and therefore we have voluntarily decided to exchange every ultracompact power adapter for a new, redesigned adapter, free of charge.

Users with ultracompact power adapters should immediately stop using them until they exchange them for a new, redesigned ultracompact adapter.

In the meantime, they should charge their iPhone 3G by connecting it to their computer with the USB cable that came with their iPhone or by using a standard-sized Apple USB Power Adapter (with fold up prongs) or with a third party adapter designed to work with the iPhone, such as a car charger.

Identifying your adapter

If you purchased an iPhone 3G in any of the countries listed above, you received the ultracompact USB adapter.

Compare�your�USB power adapter to the pictures below. �If it matches, we will provide a replacement adapter in exchange for your current one.

If you have purchased this ultracompact adapter as a standalone accessory,�you may also exchange it for a new one.
Replacement adapters have a single green dot on the bottom, like this:

If you have an ultracompact adapter with a green dot on the bottom, you already have a new, redesigned adapter and do not need to participate in this exchange program.

The Exchange Process

Replacement adapters will be available starting Friday, October 10, 2008.

There are two ways to exchange your current ultracompact Apple USB power adapter for a new, redesigned adapter.

  • Order a replacement adapter via the web. These replacement adapters will ship within three weeks of your order, starting on Friday, October 10.
  • Exchange your adapter at an Apple Retail Store starting on October 10.

We’ll need to collect your�iPhone 3G’s serial number as part of the�exchange�process.

If you apply via the web, you will also need to provide your name and address so that we can send you a new adapter along with a shipment box so that you can return the affected adapter to Apple.

If you visit an Apple Retail Store, you need to bring�your affected adapter(s) and your iPhone 3G(s) with you to complete the exchange process.

If you live in Latin America, we will announce the appropriate exchange program information before October 10.

Thank you for your cooperation with this exchange program, and we apologize for any inconvenience.

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  • Does that mean the i got with the iPhone 3G from rogers is defective?

  • Does that mean the i got with the iPhone 3G from rogers is defective?

  • James

    yes

  • James

    yes

  • X1Zero

    no, only the power adapter is defective.
    Use the exchange link in the post to replace the power adapter

  • X1Zero

    no, only the power adapter is defective.
    Use the exchange link in the post to replace the power adapter

  • KnightFire

    Odd… never had an issue with it… and I’m in a new house with new, hard to insert into, receptacles… with a 4 and 7 year old capable of breaking almost anything.

  • KnightFire

    Odd… never had an issue with it… and I’m in a new house with new, hard to insert into, receptacles… with a 4 and 7 year old capable of breaking almost anything.

  • Harry

    DONE! Very quick, esp if you have an account with Apple.

  • Harry

    DONE! Very quick, esp if you have an account with Apple.

  • SK13

    Hmm…they say it will be shipped 3 weeks after october 10. Do you think thats for sure? The reason I ask is I’ll be moving from my current address in December so in that case if its going to take long I might as well just go down to the Eaton Centre store.

  • SK13

    Hmm…they say it will be shipped 3 weeks after october 10. Do you think thats for sure? The reason I ask is I’ll be moving from my current address in December so in that case if its going to take long I might as well just go down to the Eaton Centre store.

  • iFan

    Looks like I’ll have to visit the apple store on october 10th…

    Thanks for the case + USB connector btw x1zero, got them today!

  • iFan

    Looks like I’ll have to visit the apple store on october 10th…

    Thanks for the case + USB connector btw x1zero, got them today!

  • Nutchos

    Nice! I guess this means we get a free new power adapter. I’ll still continue to use my old one (it never leaves that socket anyway) and use the new one in the living room.

  • Nutchos

    Nice! I guess this means we get a free new power adapter. I’ll still continue to use my old one (it never leaves that socket anyway) and use the new one in the living room.

  • X1Zero

    actually, I think you have to return the defective one but I don’t know what will happen if you do end up keeping it

  • X1Zero

    actually, I think you have to return the defective one but I don’t know what will happen if you do end up keeping it

  • Tony

    They’ll probably charge you for not returning the old power adapter.

  • Tony

    They’ll probably charge you for not returning the old power adapter.

  • Brian

    Hmmm odd I never seen that one coming. Not a huge deal, and props for apple to yank it before the masses found out on their own.

  • Brian

    Hmmm odd I never seen that one coming. Not a huge deal, and props for apple to yank it before the masses found out on their own.

  • Super

    i spoke with Rogers over the weekend and they mentioned that after October 10th, they’ll have the replacements available in their stores…

  • Super

    i spoke with Rogers over the weekend and they mentioned that after October 10th, they’ll have the replacements available in their stores…

  • Disappointed

    I ordered my iphone from Rogers on Friday, the same day Apple made this announcement, and the rep told me that it would arrive in 7-10 days due to back order of the phone. I called today and now they’re saying 15 days because of this recall. I was so looking forward to having the phone soon!

  • Disappointed

    I ordered my iphone from Rogers on Friday, the same day Apple made this announcement, and the rep told me that it would arrive in 7-10 days due to back order of the phone. I called today and now they’re saying 15 days because of this recall. I was so looking forward to having the phone soon!

  • FirstTimer

    How will this affect the 6GB data plan for $30? The deal ends at the end of September…but, if iPhones are not available in stores due to the recall, does this mean those interested in getting 6GB are out of luck?

  • FirstTimer

    How will this affect the 6GB data plan for $30? The deal ends at the end of September…but, if iPhones are not available in stores due to the recall, does this mean those interested in getting 6GB are out of luck?

  • X1Zero

    The iPhone 3G will still be available for sale as normal and all associated Rogers/Fido plans. No where does it say the iPhone will no longer be sold.

  • X1Zero

    The iPhone 3G will still be available for sale as normal and all associated Rogers/Fido plans. No where does it say the iPhone will no longer be sold.

  • FirstTimer

    hey there – i ended up going into a rogers store yesterday to check this out. I actually couldn’t purchase a phone because they said they were on recall (that’s what the rogers sales associate told me). But they did activate a “dummy” phone line for me so they could setup the account number and give me 6GB for $30. But, apparently I will have to wait until about a week until I can actually get my phone!

  • FirstTimer

    hey there – i ended up going into a rogers store yesterday to check this out. I actually couldn’t purchase a phone because they said they were on recall (that’s what the rogers sales associate told me). But they did activate a “dummy” phone line for me so they could setup the account number and give me 6GB for $30. But, apparently I will have to wait until about a week until I can actually get my phone!

  • Nels

    You house might burn down if you keep on using it! That’s why you should return it.

  • Nels

    You house might burn down if you keep on using it! That’s why you should return it.

  • adam

    They charge you 30 dollars if you dont return the old one by the way. i would suggest you return it

  • adam

    They charge you 30 dollars if you dont return the old one by the way. i would suggest you return it

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