Update 2: Rogers contacted us and wanted to clarify the following:
A customer can get the unlock code from our care reps provided they’re willing to pay out the remaining subsidy, regardless of time frame left on the contract. Also, their account needs to be in good standing and the device needs to be in the equipment history for that customer.
Update 1: Here is a picture of the finished Rogers/Fido unlock process, via @shuether. It’s a permanent unlock:
A few notes:
With the release of the iPhone 4, Apple introduced the sale of factory unlocked iPhones from their retail stores in Canada. For those that purchase subsidized handsets from Canadian iPhone carriers, devices remain locked to their specific network.
Back in December of 2010, Rogers introduced a new device unlocking policy that would allow them to unlock Rogers/Fido branded iPhones for a $50 fee. The requirement is to have paid back all hardware subsidies (you can even buy out your contract, and they will unlock your phone). The process involves restoring your iPhone via iTunes after calling into customer service. Along with Fido and SaskTel, these were the only authorized carrier unlockers in Canada.
Apple has updated their support page to note only Rogers and Fido are the authorized carriers to offer unlocking in North America (SaskTel was removed from the chart). No carriers in the USA or Mexico offer carrier unlocking. Canada finally gets to have an exclusive.
Have you tried unlocking your iPhone via Rogers or Fido? How did it go?
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Keep in mind: Fido/Rogers only unlock Fido/Rogers iPhones…
So impossible for a Telus/Bell user to move to Fido/Rogers with a Telus/Bell locked iPhone.
Unlocking is done at the source, not at the destination.
Of course. Clarified, thanks.
I did that with Rogers for my iphOne. It is great!
Why can’t A telus/Bell phone be unlocked by Rogers? Is it because they Can’t (software) Or because they won’t (bad for business)??
I believe the unlocking service is an agreement between Apple and Rogers/Fido.
So, I’ve paid for my iPhone in full and now I have to pay again for it to be my iPhone? How generous. And this makes Rogers the best of a bad group. It is such a privilege to be a loyal paying customer of more than a decade…
If you bought your iPhone full price, it stays unlock forever.
Rogers will only unlock one of their iPhones if you have an account with them. If you had a Rogers iPhone payed in full but no longer have a Rogers account they will not unlock it.
Is this unlock service permanent?
Permanent. Rogers removes your IMEI from their list of locked phones and when you restore to any firmware using iTunes, it will remain unlocked.
Thanks Alex!
Just called Fido to see if unlocking this Fido/iPhone 4S is possible. Considering I’m not actually a Fido customer, I figured my chances were slim to none, but I called anyway. Lady said it was possible if I had an account or a working SIM card.. I didn’t get any further, but it seemed promising.
Since 2010, I’m still unclear if this is a true unlock or simply software-based. If it’s the latter, then this unlock is useless.
Thought it is “software based” it’s a true unlock that is permanent. When you restore to new firmwares in iTunes, the iTunes server will respond with the authorization to install an unlocked firmware every time.
Can anyone confirms that this unlock is permanent? Because a while back, I called Rogers and the rep told me that the phone will be unlock as long as you don’t update the IOS. E.g. if you unlocked it at 5.0 and you upgraded to 5.1, the unlock will be gone and you are back to a locked Rogers iPhone.
Anyone?
The Rogers rep was likely talking about the jailbreaking way of upgrading (ultrasn0w) which you can do yourself for free while only at lower firmware versions, and updating will remove that unlock.
This post is about an official, permanent unlock that will last between firmware upgrades forever.
I’m pretty sure the rep wasn’t talking about a JB unlock method. But thanks for clarifying. This is great.
to all….
my c0-w0rker’s m0m br0ught home $13327 the pri0r week. she gets paid on the lapt0p and b0ught a $436500 c0nd0. All she did was get f0rtunate and set t0 w0rk the tips sh0wn 0n that site ab0ve
do you have to go into a rogers shop or can this be done over the phone or on-line?
It’s done online, you need to call Rogers.
Ahhh but how will they approach those with retention plans?
My wife bought her iPhone 4S at a Canadian Apple dealership activated on Rogers – is it already unlocked?
No. Factory unlocked devices are those purchased from Apple Stores at unsubsidized prices.
Unlocked my Rogers iPhone 3G a year ago so my wife could use it on telus. Went off without a hitch. Took about 30 min of navigating and waiting with rogers’ call centre. Cost me 50 bucks I think.
Since Rogers is GSM and Telus is CDMA and a 3G iPhone is either GSM or CDMA what your saying is not possible.
Uh, welcome to the future. Telus in not CDMA only. Way to research.
Oh, and the phone is still running on Telus.
Dipshit, Telus is not CDMA only
4nek8u DIPSHIT, you shouldn’t even be allowed to be on this forum because you obviously know nothing about phones and technologies. Welcome to the future.
Uh Telus is not CDMA only, they share a HSPA 3G network with Bell. Try acting smart somewhere else.
Probably worth telling you that the iPhone 3G never had a CDMA variant.
Dumbass.. Telus is not CDMA only. Sorry I had to join the bashing on 4nek8u. Why dont you just delete your comment? At least that way only a few people will know you’re a moron.
Still have 18mos ith Telus, hopefully by that time Telus will have the same deal with Apple so I can change carrier. Or by that time I just buy a new iPhone 5 or 5S and join whatever carrier I like.
Unlocking by the carrier registers your IMEI as a non-SIM-locked phone. Your phone is permanantly unlocked.
However, Roger$ will not unlock your phone until it is OUT OF CONTRACT, not in the last year as stated in the article.
False. I’m only a 1.5 years into my contract, last week I upgraded from my iphone4 to iphone4s and tonight I got my iphone4 unlocked and gave it to my mom on Bell after getting it unlocked. It was a breeze and took about an hour in total. That includes going to Bell and coming home, as well.
Sorry.. one exception: if you upgrade to another subsidized phone and extend your contract, the contract is removed from the other device and you will be able to unlock the old one.
I paid the full price and got an unlocked phone so they absolutely refused to unlock my old one until the contract fully runs out.
can you u do unlock my roger iphone i have over 40 iphone
va(dot)vi****@***oo.in
Did this with my iP4 about a month ago. Was painless. Just told Rogers I have had enough and I wanted my phone unlocked to go elsewhere. Transferred me to another guy that confirmed my phone qualified, told me a $50 charge would be added to my account, waited a couple of minutes then I was told good to go. Next time I did a full restore on iTunes it is unlocked…See ya!!
Please Tell Me How Did You Unlock Your iPhone 4
Got Rogers to unlock my iPhone 4 in Dec 2011.
– First, since I didn’t have a Rogers acct, I got the phone’s IMEI number registered to my brothers postpaid Rogers acct (better chance than with a prepaid acct since postpaid customers tend to get treated better).
– Second, waited 30 days; they won’t unlock until the IMEI has been registered for at least that long.
– Third, called them, they verified the phone didn’t come from an account in arrears, then charged $50 to my brother’s account and said it was unlocked.
– Fourth, I plugged the phone into iTunes with a non-Rogers SIM and got the unlock message.
This is the first of 3 (used) iPhones I’m aware of that Rogers has unlocked. The others came from sellers that didn’t complete their contracts so Rogers will never unlock them… problem is it’s very hard to find that out from the seller and Rogers (although some of their unlock dept will lookup an IMEI to see if it’s eligible for unlocking).
This is helpful! Thanks for sharing.
I am very thankful to anyone who let me know how to register IEMI number with rogers post paid account.
Please reply me soon as my contract going to over in soon.
Tried to unlock my iPhone 4 with Fido before selling it in October. I was 10 months into my contract and was told I could only unlock it after my contract was complete, that is after the whole 3 years went by.
I called a couple of times hoping to find a rep who would do it but had no luck at all.
If you still want to unlock
Mail me ch*********@***il.com
Does anyone know if you have to completely wipe your iPhone after this to get it to work? I’m wondering if the following is would work:
1. Backup iPhone to iTunes
2. Follow steps to get unlock
3. Restore backup from iTunes
Would that get you an unlocked iPhone in the same state as it was before the lock? Or would restoring a backup also put the lock back? I’m thinking about stuff like application data and the like that would be lost in the transition. Any feedback would be appreciated. Thanks.
Yes, you obviously can get your apps/data back if you do a backup.
I don’t think I stated my question clearly. I’m talking about doing a restore from backup after unlocking. I know that using that method will restore application-based data (take a simple example: Angry Birds unlocked levels, scores, etc). What I’m asking is if I do that will I “undo” the unlock because the backup came from a locked phone.
Your phone will stay unlocked. It’s a permanent unlock
Called Rogers right now. They said they wouldn’t unlock my iPhone until I was out of contract. My only options were to cancel my contract or opt for the hardware upgrade. The latter option would take my current device out of contract and therefore be eligible for unlocking.
Makes sense to me since Rogers paid the subsidy for my iPhone. Why should they let me go before I’ve paid in full?
I bought my phone from another person a little over a year ago. I tried to unlock it by calling Rogers and unfortunately, the phone itself was still under contract and flagged as in arrears. I will have to wait until 2014 when that contract runs out to unlock it. Oh well.
What if you break your contrat and pay the penalty? Can it be unlocked?
Just called Fido for the 3GS that I ended the contract early and paid all ETFs, to transfer to another carrier, i.e. I’m no longer with Fido.
The rep said you have to add your device’s IMEI to another Fido customer’s account (one that’s “in good standing”). This shouldn’t change their plan at all, i.e. no activation needed, no additional plans or charges. After 30 days (1 billing cycle), they would be able to request an unlock, the $50 is charged to their account, you pay them back.
Supposedly this is to ensure proper billing. I pointed out we should be allowed to just go a Fido outlet and pay on the spot, the rep agreed that made sense but Rogers/Fido just don’t allow that. I suppose that’s to prevent fraudulent chargebacks, but still annoying to have this delay.
Hi,
I’m Nicolas from Rogers Social Media team.
I wanted to bring some clarifications regarding our unlocking policy.
In order to have a device unlocked, a customer’s account must be in
good standing, not subject to a Commitment Period. For example, unlocking will
be available if a customer pays the total unsubsidized, or no term cost of the
handset, or their Commitment Period has been expired.
If you have any questions, don’t hesitate to reach out to us @RogersHelps
Nicolas
@RogersNicolas
| Rogers Social Media team
Hi i have iphone 4 rogers not under contract can you unlock reply me at de**@**ve.ca
what is ur email??? i wanna contact with u..
I am having Iphone 4 with rogers and I brought it from ebay. So I havent any contract with rogers for this iphone4 but I am still using Rogers service.
Could I am aboe to unlock my phone?
Probably not but call them and try anyway.
I have 2 older Fido phones that have long not been on a contract anymore, which I would like to use overseas so family members can call be locally at local numbers while we are there. Why am I being asked to pay $50 per phone to obtain codes to remove a restriction, which was not imposed by me, or on my request? In my view those codes should be made available on request as soon as the subsidy/contract ends. Imposing a fee is not consistent with a fulfilled contract.
Hi Nicolas,
Just saw your post and wanted to mention that you forgot something VERY IMPORTANT – Rogers wants their customers to PAY for the unlocking service AFTER having fulfilled the terms of the contract. Its akin to paying off your mortgage but not getting the keys to the house which will cost you extra????
Rogers has no right to tell you what you can do with a device once the contract is fulfilled. They need to unlock the phones no questions asked.
My advice to everyone – the company has lost its focus and has become arrogant ! ***DUMP ROGERS**
hi nicolas
i have roger iphone over 40
need to unlock it how much cost for that
va*******@***oo.in
Hi Nicolas, Same issue here as “Unhappy_with_rogers”.
Why do I need to pay the 50$? For what ? My contracted ended, the phone is payed in full , paying every month , never late for the last 17 years and now I have to pay 50$ to Rogers to unlock a phone that I payed for?
Please explain the rational behind this fee.
Thank you
Publius
Thank God im not Rogers customer
I was able to unlock my Rogers subsidized iPhone 4S. It’s complicated but it worked.
How can u do it,pls tell me.Thanks.
Hi there- I wanted to know if anyone had recently received an unlock to their Iphone from rogers and If there is any info on getting a iphone waaaay out of contract unlocked? I tried to get mine unlocked with the help of a friend who sold me hers, unfortunately it was no success since she left rogers and I’m now in the U.S with it.
hello can you help me to unlock my iphone4 fido carrier………. am here now in dubai
How can I unlock iphone 4 from Rogers Canada, Version 5.0.1, Carrier Lab 11.0, Serial No 8610122TA4T, Model MC605C, IMEI 012542000764883
i have a bell canada iphone 4 can you let me know if you can unlock the phone?
hi. My uncle bought an iphone from canada. NOw iphone is in pakistan. total payment has been paid. tell me now how can i get my iphone 4 factory unlock( ios 5.0.1 baseband 4.11.08)
Hi Nicolas
I bought a stock iphone 4 about 2 months ago , That locked to Rogers.
I live in iran and i wrote E-mail twice to Rogers to unlock it but still no answer .
Could i ask You to Help me please…..!!!!??
Mail me ch*********@***il.com
I can help you factory unlock it …
i think they can do it via live chat now.
Hi Nicolas
i live in iran and my iphone 4 is locked to Rogers .
Can You help me please to unlock it?
Repairs and Service Coverage: Expired
Repairs and Service Coverage: Expired
Phone Support: No phone support
Device IMEI: 012429005001091
ICCID: 89302370201005767124
Country Code: USA
Purchase Country: CA
Warranty: Out of Warranty
Sell Type: t1
Activated: Yes
Registered: Yes
Activation: 2012-01-03
iOS version: 5.0.1
Carrier: Fido CAN
Simlock: Lock
can it been unlocked? contact me at fl**********@***oo.it
Hi i amnew here. I am from the netherlands and could use some help. I bought an iphone 4 on ebay supposed to be unlocked. It mailfunctioned and was replaced by apple .onlylocked to fido. Orginal iphone was 2 years old. Try to knock but i can’t make a fido account. So looking for somebody to help me. I will pay for the costs .
Ma*************@**me.nl
Hi i live in Sri lanka and was gifted an i phone 4s by a friend who works for apple canada and he got the phone directly from apple not through a carrier. Since its factory unlocked i put in the local sim i use in Sri lanka but the phone said sim not valid so i got in touch with apple the said phone is locked to Fido. Is this possible since the phone was sent directly from apple canada. The apple customer support told me to get in touch with fido since they couldn’t do anything so i called they want me to pay $50 to unlock the phone also they say i need to have a fido account or they can’t do anything to help me i live on the other side of the planet and want to know how i could have a fido account? First apple product not having a good experience with apple.
mail me if you want to get it factory unlocked
ch*********@***il.com
Hello i can help you all get your FIDO, ROGERS, and telus network locked phones unlock.
i charge $160 for the unlock.
but the unlock is guaranteed. if you are interested you can contact me on
ix********@***il.com
guys i unlock iphone4/4s at reasonable prices n u’ll never get complaints or any problems from me i promise n hence if interested contact me at iu*******@**ve.com
I posted the following on another site. Hopefully it will save someone time and money!
Seriously, Rogers are brutal. I am so upset with them, and I tell anyone that asks me about Rogers service what has happened to me. Be really careful if you buy a phone from someone. Rogers have a really backward retention policy and it totally screws people over. I bought a phone from someone after my 3G was nearly dead. I got an iPhone 4s and had 6 months left on my contract. I wanted a nice phone so that when my contract was over I could leave Rogers and go elseswere that is cheaper with hopefully better customer service. It turns out that the phone I bought was sold to a customer at a subsidies price and that contract was still live. Now I own the phone, but Rogers wont unlock it. I understand what Rogers are trying to do, but their method is totally backwards. If they need to lock the phone to a contract, it should be to a specific number so unaware people don’t fall into this trap. In addition the unclocking staff member was a pompus know it all and after being on the phone with them for 45 minutes I still am with Rogers. Do yourself a favor, don’t sign with Rogers. Maybe if they loose enough customers they will ammend their retention policy.
You are totally right my friend. There policy is to make customer fool. If you buy telus phone. They will unlock it without any question.
Unfortunately us Canadians don’t have many service providers to choose from and from what I hear they are all the same and have similar shitty service and policy. So why don’t you people just buy the phone outright from the manufacturer or get it unlocked by a 3rd party and go on a pre pay plan.. Do you really need to spend $75 a month on phone service which you probably only do text messaging? There is WiFi all around us.. At work, at friends, restaurants and shipping centres. That is the only way we can really fight back as the 3 companies know that smartphones is a necessity and they can do whatever they want and raise their price whenever they want. It’s like the USA politics, left or right, Democrat or Republican.. they are both the same evil shit with the same agenda.
i have iphone 4 rogers .who to factory unlock my phone .
Mail me to ch*********@***il.com
i have i phone 4 rogers canada my friend have gifted me the phone it lock with your carrier
he gave it to me last year but now i want to unlock the phone can i do this how much charge u will tack to unlock it please give me the reply
Mail me ch*********@***il.com
How Can i Unlock My iPhone 4S, Lock To Rogers Canada.Please Help Me.
Mail me
ch*********@***il.com
Mail me if you want to unlock any iphone with Rogers or Fido
No need to worry if its still under contract , doesnt matter ….
My email – ch*********@***il.com
It took a bit of time and 56$ after tax.. And alot of worrying as I never got the unlocked message (Rogers) but I tried a bell sim couple hours later worked no problem then I put my Rogers sim back in (I did turn it off and back on to get it to work for bell. Very pleased (usedvic purchased iPhone and I’m on prepaid still got it done as last owner paid out contract
i have like 5 ihone fido and one roggers and i am looking to unlock them.
is there any solution
stop stealing phones jackoff
Listen you monkey, you want to unlock? google how to unlock or pay someone who knows how to unlock, for iphone it’s a matter of a jailbreak + a few extra apps that make your phone carrier-unlocked, and for android phones it’s either some software, playing around with the *#0011# settings, or simply paying an unlocking service like $6.99-$35 for a full carrier unlock code. Just do some work you greasy moron.
Haha CaptainObvious obviously rules. I’m surprised in this day in age people still not know how to use Google to search for answers. There are many 3rd party unlocking services for like $10 that can unlock your smartphone.. I stint know about how much for the iPhone as I don’t own one as I am not a brainless douche bag.
Yes All Rogers, Fido Telus and Koodo can now be unlocked . Unfortunately Bell/Virgin cannot be done sad for them
dear sri
i have roger over 40 iphone can you help for unlock
va*******@***oo.in
official fido/rogers factory unlocking, contact ad***@*********ks.net
how much money i should pay for factory unlocking iphone 4 rogers
right now it costs like $130 USD or more
hello! im traying to unlock my lg p690b-optimus-and i need a code -where i can find him free-whit out paiment -iam from cuba and the movile was buy in canada -is virgin-rogers-i i dont know how to do it?.please help me guys thankss
Salve vivo in Italia e possibile sboccare il mio Iphone 4 16Gb Fido Canada IMEI 013125006621262 Grazie
mi************@***il.com
I have had a Rogers connection for over 8 years with my iphone 3g being the most recent. The contract is at its end ( last few weeks), the phone still registered to Rogers and the account in good standing. Yet when I called Rogers to get my phone unlocked they wanted me to pay $50! Bought the phone for 299 three years ago, signed on for a mandatory data plan for $50 + a month and three years down the road they still want more money from me! DO NOT SIGN any contracts with Rogers as their policies are brutal. You can get much better service, more features and a lot less hassles by avoiding the “big bullies”.