Apple has launched an official service repair site for customers who have MacBook Pro models that have inhibited video card problems:
Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.
Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.
As of February 20, 2015, the repair process will be available in the U.S. and Canada. In other countries, it will be available as of February 27, 2015.
The issue at stake involves MacBook Pro users experiencing distorted video, no video at all, or unexpected reboots.
The models affected are:
- 15-inch and 17-inch MacBook Pro models manufactured in 2011
- 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013
If your model is included, bring it to an Apple Store or authorized service provider where they will confirm your eligibility and then repair it for free–starting tomorrow for Canada and the USA. Other countries the program will start one week later on February 27, 2015.
Apple says it is also contacting customers that paid for the repair through Apple Stores or authorized service providers to reimburse them. The program will go until February 27, 2016, or three years from the original date of sale, whichever is longer.
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