Rogers has a couple new ads highlighting its customer service offers, such as being able to be reached via Facebook Messenger, and also their concierge service for moves.
Last December, Rogers announced customer care through Facebook Messenger, touting they were the first carrier to do so. The service is available from 7AM to midnight, seven days a week, and is part of what CEO Guy Laurence said is their plan to “bring our customers the best self-service in the world.”
Another ad highlights the company’s Moves Concierge service, which the company says is a “free, dedicated representative” you can call or email during your move, to ensure your Rogers services see a smooth transition to your new home.
TekSavvy expressed its disappointment in the decision of Innovation Minister François-Philippe Champagne to approve the Rogers-Shaw merger and related sale of Shaw's Freedom Mobile to Quebecor's Vidéotron. The company claims that the decision disregards unlawful Rogers-Vidéotron agreements and the ongoing investigation by the Canadian Radio-television and Telecommunications Commission (CRTC) into anticompetitive wholesale agreements. TekSavvy has...
Independent Canadian senator Colin Deacon has criticized today's approval of the Rogers-Shaw merger, saying that the conditions and penalties imposed on the deal would not be necessary if Canada's Competition Act did not favour oligopolies. He argues that the Competition Commissioner in Canada lacks the same powers as their counterparts in other G7 countries, which...
Rogers has updated its 2023 financial guidance ranges to reflect its expected acquisition of Shaw which was overwhelmingly approved by the federal government on Friday morning. The company said on Friday morning that its total service revenue is expected to increase by 26% to 30%, while adjusted Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA)...
