Freedom Mobile customers started suffered from U.S. data roaming outages for well over a week, as users could not connect with U.S. roaming partner AT&T. The outage appears to have been fixed now, but it left numerous users without data roaming while on vacation or business down in the States.
Users took to social media to complain to Shaw-owned Freedom Mobile, such as the following on their Facebook page, where one customer cited having zero service for nearly a week, with no real explanation from the company:
Meanwhile, on Twitter, one Public Mobile social media rep (named H.H.) ingeniously jumped in and started hijacking Freedom Mobile’s @replies, trying to convince users to switch over to the Telus-owned network. Freedom Mobile couldn’t handle it, and basically started tweeting back to @Telus and @Koodo for the shade being thrown.
Here are some of the hilarious back and forth responses:
…and more:
…and some more:
Some of these were pretty funny:
Instead of thinking of witty comebacks, Freedom Mobile was essentially trying to get parent company Telus and Koodo involved:
..and more:
…and some more:
Come on Freedom Mobile, you need to work on that social media trash talk game like everybody else:
This was probably the best and only real response from Freedom Mobile, other than playing victim in the other tweets:
Anyways, we’re not trying to put down anyone here, but if you’re going to have a U.S. data outage, sounds like you need to work harder to fix it, because social media can be a cruel world.
If you were affected by downtime from U.S. roaming with Freedom Mobile, contact the company for credit, or file a complaint with the CCTS, as some of their customers have suggested on Facebook.
Anyone out there suffer data outages as part of Freedom Mobile’s U.S. roaming?
Want to see more of our stories on Google?
P.S. Want to keep this site truly independent? Support us by buying us a beer, treating us to a coffee, or shopping through Amazon here. Links in this post are affiliate links, so we earn a tiny commission at no charge to you. Thanks for supporting independent Canadian media!
That’s funny.
Sad to see FreedomMobile essentially whined and called mom/dad in all the showed posts here.
I got to give props to Public Mobile, not only is it entertaining, but offering a better solution while promoting your business.
I love it.
What Public left out is that their US roaming is among the very most expensive offered by any of the big 3 or their flankers. Freedom’s is clearly the best price and has been for a long, long time. This outage is very inconvenient for their customers, but it’s the first time they’ve had such a problem with their US partners and likely related to their recent switch from 2 partners to 1.
The problem was because they were testing out LTE roaming and it caused an unexpected issue with the 3G roaming. Thats what I just read on freedom mobiles Facebook page. Things are working now according to the customers.
Good to hear. Still far and away the best US roaming option from any carrier in Canada.
It doesn’t take a week with no word to your customers to “test out LTE” they’re attempting to cover up their financial mess with technology when the issue isn’t technology it’s their business practice
They don’t have financial mess cuz they are owned by Shaw that has a lot of money to invest towards upgrades for freedom mobile
Freedom may have the best price but there’s no value if it don’t work!
One issue after years of the best US roaming service hardly means it doesn’t work. They’ve encountered a problem. Any carrier could run into a similar problem.
my LTE data roaming (Telus)works just fine in usa. They use BOTH t-mobile and At&t so no problems there! Nice to have choice if one doesn’t have strong enough signal it switches to the other.