CRTC to Force Carriers to Implement Blocking System to Prevent Telemarketing Calls

Furthering its initiative to combat nuisance calls received by Canadians, the Canadian Radio-television and Telecommunications Commission (CRTC) has today ordered all telecommunications service providers to implement a call blocking system within their networks by December 19, 2019.


The regulator said that such a system would allow calls with caller ID information that either exceeds 15 digits or does not conform to a number that can be dialled to be blocked automatically. However, telecom service providers who are already offering advanced call-filtering services to their subscribers, are not obligated to implement the system.

The Commission has previously directed telecom service providers to track the number of customer complaints they receive regarding unsolicited and illegitimate calls.

“The CRTC is taking a variety of actions to tackle nuisance calls. We are confident that this latest decision will help reduce the number of illegitimate calls Canadians are forced to deal with regularly. A call-blocking system will provide them with an additional level of protection, while ensuring they continue to receive legitimate calls, and encourage providers to continue their work on this issue.” – Ian Scott, Chairperson and CEO of the CRTC

The CRTC has further said that it will continue to work with its domestic and international partners to address unsolicited telemarketing calls.

Hopefully this system works better than the National Do Not Call list, which doesn’t even do anything.

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