The Canadian Radio-television and Telecommunications Commission (CRTC) announced today that it has denied an application from Ztar Mobile asking to force Rogers to restore access to its phone number porting system.
Ztar Mobile has sold cellphone services to Canadians since 2004 under brands like Good2Go Mobile, SpeakOut Wireless, and Ztar Mobile. Because Ztar does not own its own cell towers, it paid Rogers to use its wireless network.
In late 2024, Rogers told Ztar that it would not renew its wholesale agreement. Rogers said this was because Ztar owed millions of dollars and because Ztar relied on Rogers’ 3G network, which was being shut down.
After extensions were granted, Rogers officially shut off Ztar’s access to its network on December 11, 2025. Rogers gave Ztar temporary access to its Wireless Activation Management system until January 22, 2026 to help customers port their phone numbers to new carriers. When that access ended, Ztar filed an application asking the regulator to force Rogers to give back access until all remaining customer numbers could be transferred.
Ztar argued that up to 40,000 customers who had not yet switched carriers would lose their phone numbers permanently without access to the system. Rogers countered that it fulfilled all notice requirements and that numbers linked to canceled accounts are no longer active under regulatory rules.
The CRTC ruled in favour of Rogers, essentially. “Based on the record of this proceeding, the Commission denies the request on the grounds that Rogers fulfilled its contractual obligations to Ztar, provided sufficient notice to Ztar of the impending disconnection, and acted in accordance with the Commission’s policies on number porting,” the CRTC stated in its decision.
The Commission ordered Ztar to tell remaining customers about other service options and let them know they can file a complaint with the Commission for Complaints for Telecom-television Services if they run into issues.
The transition from 7-Eleven’s SpeakOut from 3G to a 4G carrier was basically a total disaster, according to some customers, and now the CRTC has sided with Rogers.
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