Telus has announced “TELUS Assist” has gained new features. The virtual assistant debuted back in February 2018 as an informational tool for customers but has recently been improved.
With TELUS Assist, customers can easily schedule a call back from an agent online, a feature made available over the past couple of months. The tool also now has a new name and icon, while it can be now be accessed from the web and the company’s My TELUS app.
According to a Telus spokesperson, the tool is available in both French and English and “currently handles more than 160,000 customer conversations per month,” ranging from a wide variety of support topics.
Various self-service features available within Telus Assist include topping up data, switching to eBill, checking internet usage and account balances and adding Easy Roam.
Telus says the virtual assistant can help customers manage billing and account questions related to mobility and home services, along with technical support for Telus services such as TV, internet, home phone and more, by visiting telus.com/assist.
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