Coast Capital Savings Members Furious Over Botched iOS, Android App Launch

Coast capital savings new ios

British Columbia-based credit union, Coast Capital Savings, recently launched a new “digital banking experience” by debuting new iOS and Android apps, plus changes to its logins on the web.

The new change requires users to create a new login ID and password, instead of just the last eight digits of their bank card and a seven-digit numeric PIN.

However, problems have hit the migration as users on desktop have been unable to switch over by themselves, thus requiring them to call Coast Capital’s customer service teams for help.

Coast Capital’s website details the following:

If you haven’t migrated to the new digital banking experience, some of the help in these pages may not apply to you. If you have questions about online banking, give us a call 1.888.517.7000. When it’s time to upgrade to the new digital banking experience, you’ll receive a notification when you log in to online banking on desktop, or you’ll get a prompt to download our new app. Please continue using the old app until you are prompted to switch – if you download it beforehand, you’ll receive an error message. Once you accept the notification or download the app, we’ll guide you through the setup process step-by-step.

For iOS and Android users that have switched over to the app, they have been unhappy about the new app, slamming it with 1 star out of 5 in both the App Store and Google Play.

Coast capital savings iphone new

People are so unhappy they are ready to switch banks. Some examples of angry reviews from Apple’s App Store and Google Play:

“Not only does the app crash constantly, I’m very unhappy with the functionality of the new budgeting interface. Since coast capital no longer allows mint to connect to their accounts, I tried setting up my external accounts with the new coast capital budgeting service. Long story short, it failed to connect to my other accounts and locks me out of external accounts due to repeated logins every time I sign on to coast capital. Customer service said it will take a month to fix?! Can’t pay bills anymore and deposits to my account don’t appear. Will be switching banks.”

“It won’t let me pay bills on-line like the old app. It froze and I had to delete it but it had screwed up my search engine. So disappointed in Coast Capital.”

“As others have said, the new app is awful. I have had several different banking apps across different institutions and this is by far the worst. “Oops! Something went wrong” is constantly popping up. The app barely works. Thank you for forcing us to use the new non-functional app. Another poster mentioned it’s been broken for a month. I’m giving it until Christmas and I’m switching credit unions if it’s still broken and poorly designed. In 2019 there is no excuse to have poor mobile banking.”

Coast Capital Savings’ President and CEO, Calvin MacInnis, tweeted out back in September about the company’s “new digital banking platform and slick new app,” created by ebankIT. At the Finovate Awards 2019, ebankIT and Coast Capital Savings won the ‘Best Fintech Partnership’. It appears members are feeling the opposite about the new mobile apps.

You can download the new Coast Capital Savings apps here for iOS and here for Android.

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