Apple Starts iPhone 12 Cracked Rear Glass Repairs Instead of Device Replacement

According to a report by MacRumors, Apple has started same-unit repairs for iPhone 12 Pro, iPhone 12 Pro Max devices with cracked rear glass, which previously required a whole-unit replacement.


(Image via EverythingApplePro)

The source notes that a new “iPhone Rear System” part has been made available at Apple Stores and Apple Authorized Service Providers, which consists of the rear enclosure of an iPhone with all components, except the display and the rear camera.

Citing an Apple memo, the report notes that the part is available for all four iPhone 12 models as of this week.

If a customer has an iPhone 12 Pro with cracked rear glass, for example, an Apple Store or Apple Authorized Service Provider is able to replace the entire rear portion of the device with the iPhone Rear System part, while retaining the customer’s original display and rear camera. For this reason, the iPhone’s display and rear camera must be free of damage or issues in order for the device to qualify for a same-unit repair.

iPhone 12 models may be eligible for a same-unit repair if they are unable to be powered on, or are experiencing issues with the logic board, Face ID system, or the enclosure of the device.

The new repair method is now available in all countries where iPhone 12 models are sold.