We’ve recently covered what’s going to happen to Freedom Mobile Internet and wireless customers that are now under Videotron—but what about Shaw Mobile customers?
Before Shaw sold off Freedom Mobile to Quebecor, the parent of Videotron, the company offered a wireless service known as Shaw Mobile that leveraged the Freedom Mobile wireless network.
Shaw Mobile was exclusive to Shaw customers on internet plans, with eligible plans getting up to 6 free talk and text lines, which were great for kids. But now that Shaw is owned by Rogers—what’s going to happen to Shaw Mobile customers?
Shaw’s website was recently updated with details regarding the changes coming to Shaw Mobile customers.
Starting April 4, 2023, Shaw Mobile has ceased accepting new sign-ups, additional lines, or hardware upgrades due to their merger with Rogers.
However, Shaw Mobile customers in BC and Alberta will have the opportunity to migrate their service to Rogers Mobile’s Canada-wide 4G LTE network at the same rates they currently enjoy on a comparable plan.
Rogers says it has committed to reaching out to customers directly in the coming months to facilitate a seamless transition. During this time, “exclusive” 5G mobile offers will be introduced, providing Shaw Mobile customers with the opportunity to experience the Rogers 5G network.
Shaw Mobile customers will be contacted soon by Rogers regarding wireless transition offers.
Rogers says it will be maintaining existing pricing for Shaw Mobile customers in BC and Alberta for five years from April 4, 2023.
Upon migrating to Rogers Mobile, customers will have the choice to move to a new 5G offer or remain on a comparable 4G LTE plan. In the meantime, Shaw Mobile customers can continue using their existing service without any immediate changes.
Some key points from the FAQ include:
What happens if you don’t switch from Shaw Mobile to Rogers? “For now, you can continue to use your Shaw Mobile service as you do today,” says Shaw.
If you’re a Shaw Mobile customer right now, what are you going to do? Wait for special offers from Rogers or stick to your existing plan? You can email us any offers you receive by emailing ti**@************da.ca.
Want to see more of our stories on Google?
P.S. Want to keep this site truly independent? Support us by buying us a beer, treating us to a coffee, or shopping through Amazon here. Links in this post are affiliate links, so we earn a tiny commission at no charge to you. Thanks for supporting independent Canadian media!
I hope those that move from Shaw to Rogers can share their experiences and the price and features being offered. One thing that I read in the details is that Rogers won’t be offering Shaw customers their “Roam like Home” feature which I equate to the Shaw Wi-Fi calling feature that I so rely on. It has saved me a tonne when I’ve visited in the USA and abroad by not having to buy a ridiculous roaming package and has helped in areas where there is now cellular service, especially in the mountainous regions. If people can find out if “Roam like Home” can be added on as an add-on, that’d be great as this was one of the major selling points to me when I initially got the service.
Shaw customers who travel internationally & are thinking about transferring to the Rogers equivalent plans BE AWARE! Rogers offers no separate roaming add-ons & as skippingrock noted above, Shaw customers are ineligible for Roger’s $15/day Roam like Home plan. Shaw customers who transfer and wish to use their phone # internationally (US roaming is included) are forced onto pay per use roaming rates. Germany’s standard rate for long-distance calling is $1.65/min., I haven’t found data rates. Yet with Shaw, they provide add-on roaming plans for $45/month with 1GB data, 2,400 min + 2,400 SMS included. Compare this to Rogers Roam like Home plan, you would pay $300 capped max. for a month if you used your phone everyday and assuming you don’t exceed your normal plan maximums. Unsure if Rogers is the way to go.
Just got this email today:
Notice regarding your Shaw Mobile service transfer to Rogers
Hello [name],
Rogers and Shaw are now one company, and we are ready to transfer your Shaw Mobile service to Rogers. We are excited to welcome you to our national mobile network – proudly connecting more than 2,100 communities and 30 million Canadians.
All Shaw Mobile customers must transfer their mobile service to Rogers. We encourage you to visit a Rogers retail location or call us at 1-844-551-1957 now to transfer your Shaw Mobile services.
If you don’t contact us to initiate the transfer, we will auto-transfer your Shaw Mobile service for 778-677-8811 on your By The Gig Shaw Mobile plan to an equivalent plan on the Rogers network. A transfer package will be mailed to you and your scheduled auto-transfer window is between October 24, 2023 and October 31, 2023.
Our goal is to make this transition as easy as possible, please read below to guide you through your upcoming transfer. It contains important information including things you will need to do to complete the transfer of your services. Keep it handy for future reference.
If you have already transferred your Shaw Mobile service to Rogers, please disregard this notice.
YOUR PLAN PRICING WILL REMAIN THE SAME
• Your mobile plan pricing will not increase and comes with a 5-year pricing commitment until April 3, 2028.1
YOUR ROGERS MOBILE PLAN
• You will be transferred from your current By The Gig Shaw Mobile plan to an equivalent Rogers mobile plan. Please see the attached price plan chart for details on what your new plan includes.
Note: To ensure we transfer you to the right plan, please make any desired changes to your Shaw Mobile plan in the next week. Any changes made after that may not be captured on your new Rogers account.
• Any add-ons you currently subscribe to on Shaw Mobile will not transfer over to your new Rogers account and you will no longer be charged for those services once your service has been transferred. After your service has been transferred to Rogers, you may choose to subscribe to in-market add-ons.
• If you subscribe to the Shaw Mobile Phone Protection Plan, it will not be transferred over to your new Rogers account and you will no longer be charged your Phone Protection Plan’s monthly service fee once your service has been transferred. After your service has been transferred to Rogers, you will have until March 31, 2024 to sign up for the Rogers Device Protection Plan. Visit rogers.com/deviceprotection for details.
TRANSFER PROCESS
• In approximately 30 days, you will receive a package in the mail with instructions on how to transfer your Shaw Mobile service to Rogers.
Note: If you don’t want to wait for the package to arrive via mail, the Shaw Mobile account holder can visit a nearby Rogers retail location or contact us to transfer now. See below for store locations and contact information.
• Once you receive your package in the mail, follow the instructions to complete your service transfer from Shaw Mobile to Rogers. If you do not complete your service transfer before your scheduled auto-transfer date, we will automatically transfer your Shaw Mobile service to Rogers on the auto-transfer date.
• On your service transfer date, your Rogers mobile service will be automatically activated, and your Shaw Mobile service will stop working. Your Shaw Mobile account will be closed along with any pre-authorized payments set up on your account and a final Shaw Mobile bill will be sent.
YOUR NEW ROGERS ACCOUNT
• Your service transfer package will provide you with your new Rogers account number. Your Rogers account will have the same monthly billing date as your Shaw Mobile account. It will also be set up on the same billing preference as your Shaw Mobile account (e.g., paper bill or online bill). If you have online billing, you will automatically receive email notifications when your Rogers bill is ready.
• Once your service is transferred, please set up a MyRogers account at rogers.com/myrogers. This will give you access to your billing information, usage, and allow you to set up call display names for each mobile number.
• To protect your personal information, we are unable to transfer over any existing pre-authorized payment banking or credit card details from your Shaw Mobile account to your new Rogers account. When you set up your MyRogers account, you can also set up pre-authorized payments online. We will be providing you with an automatic payments discount of $5 per month per line for the first two months to give you time to set this up. If you had automatic payments on your Shaw Mobile account, you will need to set up automatic payments with Rogers to ensure you keep the same pricing you were eligible for with Shaw Mobile. Visit rogers.com/autopay for details.
• If you have an existing MyTab balance on your Shaw Mobile account, the remaining balance will be transferred to Rogers and you will see a MyTab charge on your Rogers bill each month for the remainder of your MyTab term. This will display on your bill as a Monthly Device Payment in the Additional Charges and Credits section. Your bill will also show you your remaining financing balance each month.
YOUR ROGERS SERVICE AGREEMENT
• Around the same time you receive your service transfer package in the mail, you will also get an email confirmation welcoming you to Rogers. This email confirmation will include a copy of your agreement with Rogers, including your Wireless Service Agreement and the Rogers Terms of Service, Acceptable Use Policy and Privacy Policy. We have also attached a copy of the Rogers Terms of Service, Acceptable Use Policy and Privacy Policy to this notice. Please ensure you read and understand these terms as they govern your Rogers mobile services. Please keep these for your future reference.
• You might notice that your email confirmation looks a little different than what you were used to at Shaw Mobile. For example, you might see a different phone number listed on your email confirmation. Don’t worry, this is just a temporary phone number that will change to your current mobile number once your service transfer is complete.
• You may also notice that your monthly service fees and discounts may be displayed differently. Rest assured, your current Shaw Mobile plan pricing will not go up and there are no set up fees associated with your transfer to Rogers. To help you understand your agreement and your first bill with Rogers, please visit the FAQ page below.
https://www.rogers.com/support/shaw/mobile