Rogers Calls to Niagara Falls Are Connecting to Other Conversations: Users

A phone issue apparently involving Rogers is raising serious privacy concerns in Niagara Falls after several users reported being connected to live conversations between strangers while making regular calls.

The City of Niagara Falls posted a notice on X today warning that some NRBN Enterprise Voice customers “may be experiencing issues when making or receiving calls from Rogers numbers, including one-way audio or hearing another conversation unexpectedly.”

The issue is currently affecting phone lines at Niagara Falls City Hall, and NRBN says it is working with its upstream provider to resolve the problem.

Meanwhile, Rogers users are reporting disturbing experiences. Matthew Gamble, an iPhone in Canada reader, said, “This morning, I experienced something deeply troubling—and dangerous—from a major Canadian wireless provider.”

He explained that while calling a number in Welland, Ontario, from his Rogers phone, “the call failed to reach the intended recipient. Instead, what I heard was over 25 seconds of someone else’s live phone call.” Gamble added that the conversation included “private medical details of an individual who had no connection to my call,” calling it “a severe breach of privacy and a violation of trust in our public telephone infrastructure.”

On Reddit, multiple users echoed similar issues. One wrote, “Anytime I call a landline this morning from my cellphone, I am connected to a random conversation. I can hear them but they can’t hear me. Same thing is happening to a friend who also has Rogers. This seems like a major privacy breach!”

Another user reported, “[It’s] also Bell landline to Rogers as my dad called me and it comes through but we both just heard other conversation. Very sensitive private conversations being heard in some cases.”

The problem appears to be regional. “It seems to be regional, limited to calls Roger’s to bell landline in Niagara if that makes sense,” one user commented.

Reddit user “Cmstlist” tried calling the published number for Niagara Falls City Hall from a Rogers cellphone. After accidentally dialing one wrong digit, they said, “OMG yes I can reproduce this. It immediately answered with no rings and I am hearing one side of a random private conversation.” They later confirmed that the same issue occurred when calling the correct City Hall number, regardless of whether the call was placed over VoWifi, VoLTE, or 3G.

Cmstlist also offered a workaround, suggesting users download the Fongo app. “I was able to call Niagara City Hall and actually reach them to ask if they were aware of this issue, and they are.”

NRBN says updates will be provided as they become available. For now, the reports highlight a troubling lapse in phone security—one that allowed complete strangers to overhear private conversations without consent.

We’ve reached out to Rogers for comment and will update this story accordingly.