Rogers Credit Check Breach: Why Millions of Canadians Are Now Part of a $52M Lawsuit

If you are a Rogers customer or a previous Shaw subscriber, you might want to pay attention to a legal battle that just cleared a major hurdle. A massive class action lawsuit against Rogers was officially certified by the Ontario Superior Court of Justice back on October 23, 2025, and it is all about your private credit data.

The lawsuit, led by Sotos Class Actions, claims that Rogers and Rogers Bank were “snooping” into customer credit files without permission. Specifically, they are accused of running “soft” credit checks to evaluate if you were eligible for Rogers Bank credit cards. While a soft pull does not hurt your credit score, it still gives the company a look at your name, age, income, and even your paying habits. This is info the lawsuit says should never have been accessed for marketing purposes.

This isn’t just a theory from the lawyers. The Financial Consumer Agency of Canada (FCAC) has already found that Rogers Bank breached federal regulations by issuing cards to people without their express consent. Even the Office of the Privacy Commissioner of Canada has previously ruled that this exact practice is a breach of privacy laws when used by other providers.

Are You Part of the Class?

Since the court gave the green light, the class now officially includes millions of people. You are likely included if you lived in Ontario, Quebec, or Alberta and had a post-paid contract with Rogers or Shaw between January 1, 2015, and the following dates:

For Shaw customers, the window goes up to December 4, 2024. For Rogers customers who activated before March 16, 2025, the window is open until April 13, 2025. If you activated between March 16 and April 12, 2025, you are covered up to July 17, 2025.

There is also a specific “Sub-Class” for people who actually received a Rogers-branded credit card in the mail without ever giving clear, written permission or receiving a proper confirmation of oral consent.

Why This Matters

Rogers tried to get the case tossed out, arguing that these checks were harmless and actually helped customers get better offers. The court did not buy it, ruling that the $52 million claim has enough merit to move forward. The core of the argument is that your credit data is your business, and using it for a sales pitch without clear consent is an invasion of privacy, known legally as an “intrusion upon seclusion.”

The lead plaintiff in the case (a customer named David Trueman) discovered six separate credit checks on his file despite having an account in good standing for years. He even told Rogers to stop, but they reportedly kept going. The certification means Rogers now has to face these allegations head-on in court.

The best part for you? You do not have to do anything right now. In Canada, when a class action like this is certified, you are automatically “in” unless you choose to opt out. If you want to stop Rogers from doing this immediately, you can email their Chief Privacy Officer at pr*****@********rs.com and tell them you do not consent to soft credit checks for marketing.