Public Mobile Expands Fast Switch Tool to Move Users to Telus

Public Mobile continues to push customers to parent company Telus and its postpaid plans through a new self-serve option called Fast Switch.

The new tool officially announced today allows eligible Public Mobile subscribers to migrate their accounts over to monthly postpaid plans with either Telus or Koodo in just a few minutes.

The online process removes the usual hurdles of switching companies, says Public Mobile. Phone numbers and stored payment methods carry over automatically, and any remaining balance on a Public Mobile account is applied as a bill credit on the new Telus or Koodo account.

Customers who make the jump will get a free postpaid eSIM (bonus!), and will also need an eSIM-compatible phone and an active Wi-Fi connection during the setup. Once the transfer completes, Public Mobile automatically closes your old account.

We’ve seen numerous aggressive Telus internet offers and Koodo wireless promo plans being pushed on Public Mobile customers lately, through text messages and email.

So why move to Telus? A postpaid plan brings faster 5G+ network speeds up to 2Gbps, home service bundle discounts, and loyalty rewards. But of course, standard credit checks apply for all subscribers moving to a monthly plan. That’s not needed with prepaid and Public Mobile at all.

Back in June, Fast Switch was launched to support Public Mobile customers switching over to Koodo, now two months later, it’s here for moving to Telus.

We recently saw Bell’s Virgin Plus announce it was ending its prepaid services, instead focusing on its postpaid customers. Could we eventually see more prepaid brands disappear to instead focus on postpaid?

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Shaner
Shaner
1 month ago

Then they can start start to add the little 5$ hidden charges!

Steve
Steve
1 month ago

No need to switch happy where I am with public. I was once with telus they charged me $110, same service with public $31.00

Michelle
Michelle
1 month ago

Telus sales person cold called me, wanted to fuse all of my phone plans on to one business plan (I am eligible for business services ) I had 3 phones with Koodo, and 2 with Telus (one business, one personal). The issues came when Telus rep did not know until after trying to apply the changes that you can’t switch from personal to business across the companies only personal to personal – So they called me to “save me money” and then slapped me with the TAB bill to be paid in full immediately from Koodo. After years of trying to coordinate a three way call between the two companies and push for clarification and rectifying this mistake – that was completely contrary to the agreement – that zero people could produce a version of the contract,or the sales terms- but alas, I ended up paying out because my credit was suffering. OH – ALSO – when Telus bought Vivint out, we were told a timeline 12-18 months and nearly 5 years later they contacted us to swap over our equipment to theirs etc. The agreement was to be the one we originally agreed to with Vivint at the time of merge. Instead Telus did not want to honor the agreement, they said they did – they claimed they waived all of the charges they were supposed to… Two months later – somehow – a department of Telus who was using the preauth from Vivint in the amount of $56/m – they took – without notice – the full charges they claimed to have waived ($1180)…they took it, we got the bank involved, they solved the issue. Three months after stop payment fell off – they took it again!! Anyway, I have moved my services from Telus, I am waiting for the right moment to move my last remaining service with them. I had been a customer of BC Tel’s at 17 and transitioned thru Telus becoming what it is – Icarus flew too close to the sun – as noticed by their stock/dividend positions. Infact when Telus originally introduced its mobile family plan in 2002ish I had to spend hours on the phone with them going over line for line of our bill until their system sorted out its errors. Telus has shown me zero respect for being a life time customer and now 25 years of giving them my money and having them pull illegal crap on me – I am done with Telus in all forms. And hopefully the new CEO of Telus sees this – because I am still trying to figure out how to get his attention on how illegally his company is running.

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