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Raptors Fans Angry Over Bell TV Outage in Final Seconds of NBA Finals Game 5 [u]

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Bell nba finals game 5

The Toronto Raptors lost Game 5 of the NBA Finals yesterday, as the defending champions, the Golden State Warriors, weren’t done justt yet.

But for some Raptors fans subscribed to Bell Fibe TV and Alt TV, they missed the most crucial final moments of Game 5’s nail-biter finish.

Down Detector noted the outage started at 8:44pm PDT/11:44pm EDT—check out the spike of reported problems last night:

Bell problems down detector

Angry Bell customers were quick to voice their frustration on the outage on Twitter, quoting a Bell tweet which touted its television service earlier in the day.

“Never miss the #NBAFinals action with the best national network, wherever you are,” said Bell before Game 5.

Ironically for Bell TV customers, they lost signal during the final minute or 30 seconds of Game 5. After Kawhi Leonard caught fire to bring the Raptors back in the lead (and only to get iced after Toronto’s questionable time out), emotions were running high for fans, only to see their TV signal suffer an outage, right when the Raptors had the final possession to win the game. Ouch.

Below are some of the responses from Bell TV customers watching Game 5:

Did you have any issues with your Bell TV service yesterday during the final seconds of Game 5? We’ve reached out to Bell to seek comment on the matter and will update this post accordingly.

Update June 11, 8:28am PDT: A Bell spokesperson sent iPhone in Canada the following emailed statement:

Several thousand customers who use our Fibe TV app, including Alt TV customers, lost service for approximately 10 minutes last night due to a hardware malfunction. The outage impacted all channels on the app, including the final moments of the Raptors game.

Fibe TV and Satellite TV customers watching on their set-top boxes were not affected.

The spokesperson added, “We’re apologizing to customers affected by the outage and will be offering all of them goodwill credits.”

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