Earlier this month, the Rogers cell network experienced an extensive outage that spanned coast to coast. People were outraged over the prolonged outage while those that rely on data usage did not notice at all.
Rogers eventually apologized for the outage and said it would compensate all monthly and prepaid users with one day of service credit. Those credits have been applied and you should see them on your latest bill, under the “Other charges and credits” category (below is a screenshot of a bill from Fido) titled “Credit: Customer Thanks 1 Day Credit”:
The credit amount is determined by your monthly plan divided by 31 (the number of days in October). I’m sure you can figure out what we’re paying monthly, math wizards!
As of its most recent 2013 Q3 earnings report, Rogers had 9,498,000 total subscribers (8.04 million postpaid; 1.458 million prepaid). If the above credit amount was applied to the entire subscriber base, the grand total would be $17,191,380 doled out to users by the company.
Did you receive a credit on your Rogers, Fido, or Chatr bill? How much was it?