According to numerous iPhone in Canada readers, Rogers has been reaching out to customers who inquired about the promo $60/10GB plan, but never heard back.
These customers left wondering if they were still eligible have been receiving messages on social media and phone calls, with Rogers agents offering the coveted $60/10GB plan, despite being expired.
Here’s what Rogers has been replying to some customers via Twitter:
“Hi, sorry for the delay! We’re much busier than usual so it is taking us longer to respond. While the limited time offer finished on December 19, we are completing the transactions that customers started with us over the last few days. Since you reached out to us before the offers expired, we would be happy to complete your order now.
Before we go any further, here’s what the plan comes with:
- 10GB of data (overages $7/100MB)
- Unlimited Canada-wide calling
- Roam Like Home
- Unlimited messaging from Canada to Canadian numbers (text, picture and video)
- 2500 minutes of call forwarding
- Call display and name display
- Call waiting
- Enhanced voicemail
- Group calling
Please note, this plan is not compatible with any other promotion (i.e. Rogers NHL Live, Spotify, Texture) or discount. If you have any on your account, they will be removed once the plan change is done. You also won’t be able to switch back to your current plan once we’re done with the change.
This plan is only available if you have your own device with no flex tab, the plan is $60/month. Otherwise the plan will be $85/month or $110/month, depending on your device subsidy. As well this plan is only available for existing customers with an already active line, new customers or anyone looking to add a new line with this plan can not take advantage of this offer.”
From what we know, the $60/10GB plan remains within systems at Telus, but cannot be currently offered, suggesting the plan may come back at some point (or not).
Did Rogers/Fido contact you offering the $60/10GB plan after the Dec. 19th expiry date? Sucks to be those who could make it through via phone or were left waiting in line at retail stores.