Telus has announced to prepaid customers on pay-per-use plans changes are coming as of August 26, 2018, requiring all subscribers to pay a minimum $10 rate plan.
The company updated customers via text message today—the full text is below, as relayed by iPhone in Canada reader, Peter:
TELUS Update: Prepaid pay-per-use will be changing as of August 26, 2018 and all subscribers now require a minimum $10 rate plan. As a valued customer, you’ll automatically be enrolled in an exclusive $10/month rate plan on this date, which includes 500 local anytime mins along with 100 msgs. Note: extra usage will be charged at pay-per use rates of $0.60/min and $0.50/msg.
If you prefer to choose a different rate plan, please log in to telus.com/mytelus or call #123. If you switch to an in-market rate plan, you won’t be able to get this exclusive rate plan back. For more details on the upcoming change, please visit https://www.telus.com/en/bc/mobility/prepaid/pay-per-use?CMP=sms_telus_srv_mob_ser_adhoc_PPU_Update_jul_jul_2018_
So existing customers will be automatically signed up to $10 per month plans, which will include 500 local anytime minutes and 100 text messages, with overages charged at $0.60 per minute (a 400% increase) and $0.50 per message, respectively. Long distance minutes will cost $1.20 per minute.
According to Peter, he’s on the Messaging 250 plan which costs $5 per month and includes 250 outgoing and incoming text messages, along with calls at $0.15 per minute. The new plan means he no longer will receive free incoming text messages, he says, as they are now $0.50 each to receive.
On the company’s FAQ page, Telus explains why they are changing prepaid pay-per-use plans, below:
In order to maintain our current network, IVR, Self-serve and call center experience. We also want to continue to be the leader in the prepaid space.
Telus requires all prepaid pay-per-use customers to maintain their rate plan with a balance (updated). Those with existing rate plans will “continue to keep their rate plan,” but those who do not have a rate plan will automatically see this $10 rate plan added to their account.
Are you a Telus prepaid pay-per-use customer affected by this upcoming change?